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  • 15. Re: Hotel Wi-Fi networks with iPad
    etresoft Level 7 Level 7 (24,270 points)
    virtualgeo wrote:
    All 3 hotels?


    Yes.

    The poster indicated that all his other devices connected just fine to their routers, with only the iPad having any difficulty. Should the rest of the hotel world "fix" their routers to accommodate only one device on the planet?


    That is typical with a new device. When I first got my iBook and Macbook I experienced similar problems. I don't any more, of course, because most places have upgraded their network hardware over the past few years. As hardware improves, that will continue, and eventually people will have forgotten all about the iPad "wifi issue".
  • 16. Re: Hotel Wi-Fi networks with iPad
    Tamara Level 6 Level 6 (13,730 points)
    etresoft wrote:
    The answer is not to call technical support everytime you check in to a new hotel.


    Absolutely wrong! That is the only solution. How will these hotels know they need to upgrade their hardware if you don't do that?


    Exactly. A couple years ago, we were staying in a nicer hotel and my MB would not connect to wifi. I called the desk and tech support had the issue squared away in no time. By the other poster's rationale, I should have blamed Apple for not making sure my MB wifi would work at XYZ hotel.
  • 17. Re: Hotel Wi-Fi networks with iPad
    etresoft Level 7 Level 7 (24,270 points)
    Tamara wrote:
    His hotel issue is completely different than Princeton's issue. His issue could have most likely been resolved with a call to the front desk.


    A call to the front desk is useless. They won't be able to help. Any hotel wifi connection will have a card with a tech support number in the room. That is the number you should call. If you are lucky, you will get someone helpful who will walk you through the steps of trying to connect. Of course, it will be useless 95% of the time, but you have to go through it with them so that they will report the problem to the corporate overlords. Otherwise, they will just file it under "customer refused troubleshooting" and ignore it. Once they get enough such calls they will verify that new devices work with the iPad and, eventually, start replacing the old ones.

    If your iPad won't connect to a hotel network, it is never going to connect. But you should call it in anyway. If you really want to be pro-active, call the hotel customer service number (again, not the front desk) and complain that your iPad doesn't work. Eventually they will also put pressure on the wifi provider. Yes, this is a lot of work. No, Apple isn't going to do it. Eventually, enough people will complain and the the network will be upgraded, but it will take a while. All you can to is try to speed up the process.
  • 18. Re: Hotel Wi-Fi networks with iPad
    etresoft Level 7 Level 7 (24,270 points)
    Chris Carlson wrote:
    Princeton University is the only unbiased authority on this subject that I can find.


    Please stop with the Princeton story. That is old news and was bogus to begin with. The Princeton network is unlike any other network on the planet. People are writing articles about how the internet is running out of network addresses and Princeton is sitting on a significant percentage of those network addresses and handing them out to iPhones and iPads. That is just a typical case of having more money than sense.
  • 19. Re: Hotel Wi-Fi networks with iPad
    pkincy Level 1 Level 1 (15 points)
    My my we have some biased posters around. ("The IPAD is perfect the problem is everywhere else", is ultimately a less than helpful response.)

    It appears to me that everyone is ignoring the OPs stated problems. If his IPhone will work with the hotel's networks (as will his PC) and his IPAD won't than it appears that the problem is the IPAD not the hotel. I think "Elementary, My dear Watson" is in order here.

    Do see a couple of similar posts in this forum. In one, the users IPAD would not connect and his wife's would. no solution yet. In another the user couldn't connect but a hard reset fixed that problem. So it seems likely that the problem is one that may exist with the iteration of Safari used in the IPAD rather than the hotel's router or the IPAD OS.

    So if I find I have this problem (precisely why I bought a WiFi + 3G to give myself connectivity backup) I will look to the Safari to try and trouble shoot.

    Perry
  • 20. Re: Hotel Wi-Fi networks with iPad
    Tamara Level 6 Level 6 (13,730 points)
    pkincy wrote:
    It appears to me that everyone is ignoring the OPs stated problems. If his IPhone will work with the hotel's networks (as will his PC) and his IPAD won't than it appears that the problem is the IPAD not the hotel. I think "Elementary, My dear Watson" is in order here.


    Actually, you have it reversed. Back when wifi first starting appearing in hotels, hotel IT departments were configuring their networks to only work with PCs that had IE. My Macs would not work on their wifi. Was this Apple's fault that hotels were configuring their wifi to only work with IE on a PC? Where the iPad is a new device, hotels will need to update router firmware and make changes to their configurations.
  • 21. Re: Hotel Wi-Fi networks with iPad
    JimHdk Level 7 Level 7 (23,635 points)
    pkincy wrote:
    My my we have some biased posters around. ("The IPAD is perfect the problem is everywhere else", is ultimately a less than helpful response.)
    Perry


    He might be biased (or not) but etresoft is correct, the Princeton story is completely irrelevant to connecting to WiFi services at hotels/universities, etc.

    If the many posters on this subject would do a search of the forums they would find that the subject of hotel wifi has come up before.

    For example see this thread http://discussions.apple.com/thread.jspa?threadID=2389491&start=0&tstart=0

    There can be a conflict with the Safari autofill option with some WiFi services. Before attempting to logon go to Settings > Safari > AutoFill and turn it off.
  • 22. Re: Hotel Wi-Fi networks with iPad
    trikkker Level 1 Level 1 (0 points)
    Had the same problem, turning off autofill solved it!

    Thx!
  • 23. Re: Hotel Wi-Fi networks with iPad
    swandy Level 1 Level 1 (85 points)
    While I can not talk directly to the OPs problem, my wife and I just spent 10 nights In 5 different hotels in Italy and did not have a problem in any of them. (2 were free and the other 3 required payment and a login.) However I did have problem at the Frankfurt Germany airport. The iPad did successfully log into the Sprint network - unfortunately I don't have a Sprint account - and the "free public access" network never assigned an IP address. (I was told by someone else with a laptop that it took him FOREVER to get assigned an address and my layover was only one hour.)
  • 24. Re: Hotel Wi-Fi networks with iPad
    Al Doland Level 1 Level 1 (0 points)
    Another thought for those with multiple devices: multiple charges. I recently spent three nights in a W and was hit with 6 x $14.95. They happily removed three of the charges, but frequent flyers know that this is ridiculous practice still crops up in a few hotels.
  • 25. Re: Hotel Wi-Fi networks with iPad
    etresoft Level 7 Level 7 (24,270 points)
    swandy wrote:
    the "free public access" network never assigned an IP address.


    Never attempt to connect to a network named that or "Free Public WiFi". Like everyone else, I've seen them in airports pretty much every time I'm in one. No one really knows what they are. There is a theory that it is not a virus or honeypot but a symptom of a Windows bug, but I'm skeptical.
  • 26. Re: Hotel Wi-Fi networks with iPad
    lawrence gelman Level 2 Level 2 (385 points)
    Used mine at the London NYC last week no problems.
  • 27. Re: Hotel Wi-Fi networks with iPad
    pkincy Level 1 Level 1 (15 points)
    I suspect that hotel wired access is secure....I am not certain about their wireless access and would never connect to an airport open wifi.

    I do use both Verizon and ATT 3G, and I suppose with the right equipment that can be accessed by others.

    If I was a criminal, I would run around the world staying in expensive hotels capturing all sorts of data from the wealthy travelers also staying there and using hotel unsecured wifi.

    Perry
  • 28. Re: Hotel Wi-Fi networks with iPad
    etresoft Level 7 Level 7 (24,270 points)
    pkincy wrote:
    I suspect that hotel wired access is secure


    But useless to an iPad user.

    ....I am not certain about their wireless access and would never connect to an airport open wifi.


    An wireless network, open or not, from a legitimate source is perfectly safe. Just make sure to always use secure protocols for any passwords. Those "Free Public WiFi" networks will clearly show up under "Computer-to-computer" networks. Only use those if you personally know who set it up. A legitimate computer-to-computer network like that would always have a password anyway.

    I do use both Verizon and ATT 3G, and I suppose with the right equipment that can be accessed by others.


    But that equipment needs its own truck and costs a few million dollars. Getting a sucker to connect to your rogue ad-hoc network to skim passwords and credit card numbers is free.

    If I was a criminal, I would run around the world staying in expensive hotels capturing all sorts of data from the wealthy travelers also staying there and using hotel unsecured wifi.


    That doesn't sound like a viable criminal enterprise. That is probably why you see those things at airports and not hotels.
  • 29. Re: Hotel Wi-Fi networks with iPad
    MSM126 Level 1 Level 1 (10 points)
    Tamara wrote:
    Why do people think Apple should always be the one to fix other manufacturer's devices? If the hotel offers wifi then it is their responsibility to make sure they are compatible with wifi devices.

    Because other devices are working fine and there is compelling data that the iPad has a number of significant WiFi issues.

    Oh ... and because never in my experience have I ever come across a hotel with support for their WiFi that could do more than pass along the login details ... well, to be fair some offer the really brilliant suggestion of restarting the device and perhaps clearing the cache.
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