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Hotel Wi-Fi networks with iPad

92105 Views 104 Replies Latest reply: Sep 20, 2013 11:29 PM by berserker-82 RSS
  • MSM126 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jun 2, 2010 9:34 PM (in response to etresoft)
    etresoft wrote:
    Chris Carlson wrote:
    Princeton University is the only unbiased authority on this subject that I can find.


    Please stop with the Princeton story. That is old news and was bogus to begin with.

    How is it old news? Has the issue been resolved?

    How is it bogus? Specifics please about how the iPad WiFi issue identified by Princeton is bogus.
    Mac
  • Cluto Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 2, 2010 11:20 PM (in response to Maldives Man)
    Tamara and etresoft are one and the same.

    It is ridiculous to expect hotel and airport wifi providers to fix an issue that only affects one product that doesn't even exist worldwide. Millions of travelers are using MacBooks, netbooks, iPhones, Symbian devices, etc without these connection problems. Yet, these two die-hard Apple fans insist that there is nothing wrong with the iPad and each and every hotel/airport/hotspot needs to be pestered into upgrading their system to accommodate a flawed Apple product.

    But, just to make the two of them happy, I called customer service in Singapore yesterday and they promptly informed me to "clear the cache, reset the connection settings and turn off the iPad". Nice try, but it didn't help.
    Apple IIE/Apple IIC/iMac G4/Macbook/iPad 32GB, Mac OS X (10.2.x)
  • Chris Carlson Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jun 3, 2010 7:07 AM (in response to Cluto)
    I think that some of the helpful hints here might work for some people, but the networking problems with iPad really seem to be too numerous to take on. Some of the spin in these forums is like getting a helping hand up, but at the same time may feel like a surprise elbow to the gut. If you expect empathy, you're more likely to receive distain.

    Don't be too distracted by these forums, *as your 14 days to return the item are passing*. Don't blame yourself, or your router, or the hotel's router. Not one of these networking experts ever touch the topic of why all of your other APPL devices connect just fine everywhere. Don't believe in the tooth fairy, or hotel tech support.. neither one are going to come to your room or do anything.... but don't waste you time making a personal plan of action.

    If you are not happy, consider exercising your return rights, and become an owner when all of these problems are fixed.

    It is a great device, with a brilliant future, but these are Apple's problems to solve. It's hard to take it back even if you aren't satisfied. Good luck.
    16 gig ipad wifi
  • MuddyBulldog Level 2 Level 2 (215 points)
    Currently Being Moderated
    Jun 3, 2010 8:38 AM (in response to JimHdk)
    JimHdk wrote:
    If the internet services have a login screen then turn off the Settings > Safari > Autofill option. This has been known to cause problems with sign-on with some of these services.

    Can confirm that in locations that are using Cisco WLAN controllers for their wireless (many) that turning off Setting>Safari>Autofill option DOES resolve the issue. So in these cases it's not actually a Wifi issue, per se, but a Safari issue.
    MBP MB604LL/A 17" 2.66Ghz/4.0GiB/320GB; MB MB061LL/B 2.0Ghz/4.0GiB/500GB, Mac OS X (10.6.3), TV; iPod Classic 80GB; iPod Touch 2G 8GB; iPad 16GB
  • Riffraft Calculating status...
    Currently Being Moderated
    Jun 3, 2010 11:01 AM (in response to Maldives Man)
    My company installed a Wireless Network in a Airport Lounge and I am having a similar problem with iPad's not connecting (iPod touch, iPhone, PC's Connect with no problem). I believe the reason the iPad works fine in some hotels, but not in others depends on which authentication server they are using. We are using a Nomadix Access Gateway 3000 (Nomadix authentication servers are used in a lot of hotel wireless networks locations). I have tried toggling all the iPad network and Safari settings, but nothing so far has worked. Unfortunately, I wasn't the one who installed/setup the Nomadix so I'm still familiarizing myself with the device. I called Nomadix support, but their only suggestion was it might be connected with the Java Script being used on the Gateway 3000 login page. Through testing I determined that the iPad is making a network connection (DHCP assigns IP, Gateway, DNS, etc...) and I can ping internal and external IP's (Yahoo, Google, etc...) and make a VNC connection to PC's on the network, but since it fails at the login page it won't allow Internet access. I'll be onsite again tomorrow and I have a couple of settings changes on the Nomadix that I'm going to try so I'll let you all know the results.

    Chris
    iPad, iPhone OS 3.1.3
  • etresoft Level 7 Level 7 (23,905 points)
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    Jun 3, 2010 11:08 AM (in response to MSM126)
    MSM126 wrote:
    How is it old news?


    It is two months old.

    Has the issue been resolved?


    No. As far as I know, Princeton's network is still jacked up.

    How is it bogus? Specifics please about how the iPad WiFi issue identified by Princeton is bogus.


    It never was a WiFi issue at all. At Princeton, iPads never had any trouble connecting to the network. But Princeton's network isn't just unusual, it is flat-out unique in the world. Rest assured that the "Princeton issue" has absolutely nothing to do with anyone outside of Princeton.
    MacBook Pro, Mac OS X (10.6.3), + iPad + MacBook 2007
  • Doug Eldred Level 4 Level 4 (3,270 points)
    Currently Being Moderated
    Jun 3, 2010 11:08 AM (in response to Maldives Man)
    This is probably going to vary by location, by hotel (their Wi-Fi hardware), etc. I had no problem in two hotels in Portugal/Spain last week, and got to login screens in several airports both in Europe and the US.
    Mac Mini (2009), Apple TV, iPad Wi-Fi 16GB, 1G iPod touch, 5G Nano, Mac OS X (10.6.3)
  • etresoft Level 7 Level 7 (23,905 points)
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    Jun 3, 2010 11:15 AM (in response to Riffraft)
    If you can ping external IP addresses, then you have Internet access. Try manually adding an OpenDNS name server and see if it starts working.
    MacBook Pro, Mac OS X (10.6.3), + iPad + MacBook 2007
  • TheFlossQueen Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jun 3, 2010 11:22 AM (in response to Riffraft)
    For those that are not getting past the Login page for access, does using a different browser work? If some of the issue is Mobile Safari does iCab, Atomic or one of the other browsers work? I found that for example, I can access MobileMe on my iPad if I tell Atomic to emulate Firefox (no go with Safari). So I'm curious if some of the login problems for wifi access might be gotten around by using a different browser. I didn't see any mention of this in the previous posts. I'll be traveling in a couple of weeks so I'll see how goes where I'm staying and what they use.
    Original iPhone iPad 3G, iPhone OS 3.1.3
  • etresoft Level 7 Level 7 (23,905 points)
    Currently Being Moderated
    Jun 3, 2010 11:32 AM (in response to Chris Carlson)
    Chris Carlson wrote:
    Not one of these networking experts ever touch the topic of why all of your other APPL devices connect just fine everywhere.


    That is a broad statement - and incorrect. I (or my doppelgänger Tamara) talk about it all the time. The reason why the iPad is the only device with problems is because it is the newest device and hasn't been tested in every one if the thousands if routers in the market. It isn't like a PC that shares the WiFi chipsets with 200 other models. It is brand new hardware and software.

    Pay attention to what other computers people use who report iPad problems. They are almost all PC users. Why is that? Because Mac users have seen it all before. We experienced exactly the same problems with our iBooks and Macbooks when they came out. Consequently, our home routers are much more likely to be Apple-friendly (or with an Apple logo). We also know that Apple isn't the one who screwed anything up. The situation will clear up in its own when people replace their old, non-standard routers.

    The worst thing to do is blame Apple and return your device hoping they will fix it so you can buy some improved future model. Apple is selling these things faster than they can make them. The "huge WiFi issue" is, compared to the iPad market as a whole, just a storm in a teacup. If your iPad won't connect, call the people providing the WiFi service and complain. IPads, like the MacBooks before them, are only a tiny fraction if their business. They aren't going to do anything. But when they upgrade their hardware, which they do on a regular basis, they will make sure to support the iPad next time.
    MacBook Pro, Mac OS X (10.6.3), + iPad + MacBook 2007
  • Tamara Level 6 Level 6 (13,720 points)
    Currently Being Moderated
    Jun 3, 2010 11:46 AM (in response to etresoft)
    Thank you Doppleganger Etresoft .
    MacBook , Mini, Airport Express, iPhone 3G x 2, Air, Mac OS X (10.6.3)
  • Lady Madonna Calculating status...
    Currently Being Moderated
    Jun 3, 2010 12:04 PM (in response to etresoft)
    I got my 16GB WiFi iPad last thursday. My friend got his 16GB WiFi iPad last thursday. The next day we met at a Starbucks and tried to connect to their WiFi.

    It worked for him. Mine freezed on the login screen.

    How come it's their problem? It's the same hardware, so if the problem is that WiFi networks don't "know" new chipsets, it shouldn't have worked for either of us. I love Apple and I'm not returning my iPad (if I don't get it working, I'll get a replacement), but blaming the WiFi providers, as someone said earlier, doesn't help at all.

    I just read about the autofill. I'll ask my friend if he has it on (I guess he doesn't), and I'll turn it off and try again. I hope it works!!!
    iMac 20" (Mid 2007), Mac OS X (10.4.10), C2D 2.4GHz, 2GB RAM
  • Riffraft Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 3, 2010 12:17 PM (in response to Maldives Man)
    Howdy etresoft, thanks for responding.
    "If you can ping external IP addresses, then you have Internet access. Try manually adding an OpenDNS name server and see if it starts working."


    I thought of the DNS, but that's the odd thing. Even though I can ping external IP's I still couldn't connect even when I put the external IP Address (http://IP) in Safari. The only thing I can figure is Nomadix is somehow blocking Internet access since it never authenicated at the login page.

    I hate to admit it as an IT person, but I no idea how I would add a OpenDNS name server on the iPad and even it worked I have to find a solution that doesn't involve making customers know how to add one.

    Chris
    iPad, iPhone OS 3.1.3
  • Doug Eldred Level 4 Level 4 (3,270 points)
    Currently Being Moderated
    Jun 3, 2010 12:21 PM (in response to Riffraft)
    I'm not sure how you'd ping from an iPad, but the Wi-Fi settings do let you set up IP Address, Subnet Mask, Router, DNS, Search Domains, and Client ID under the DHCP tab.
    Mac Mini (2009), Apple TV, iPad Wi-Fi 16GB, 1G iPod touch, 5G Nano, Mac OS X (10.6.3)
  • Riffraft Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 3, 2010 12:29 PM (in response to Maldives Man)
    Oh, I almost forgot. I think the Autofill setting fixes the problem with the locations using Cisco WLAN controllers, but if they are using Nomadix turning off Autofill doesn't work. I didn't mention before that I just recently took a road trip and didn't have any problems connecting to any of the 5 hotels we stayed in (don't know what they were using).

    Chris
    iPad, iPhone OS 3.1.3
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