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IPad Keeps restarting

51948 Views 49 Replies Latest reply: Mar 28, 2012 6:56 PM by Earlyretirement123 RSS
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subarashi Level 1 Level 1 (0 points)
Currently Being Moderated
May 28, 2010 5:05 AM
From the moment I turned on my brand new IPad, it would randomly restart. No, it doesn't just go to sleep, it restarts - apple logo and all. There is no observable trigger and even though I said it was random there may actually be predictable time intervals - just not sure at this point.

I am in contact with tech support on this. There initial suggestion to reinstall the OS didn't work. It may be time to box it up and send it back.
IPad MB294LL (64GB), Version 3.2 (7B367)
  • red555 Level 4 Level 4 (2,550 points)
    Currently Being Moderated
    May 28, 2010 5:14 AM (in response to subarashi)
    subarashi wrote:
    I am in contact with tech support on this. There initial suggestion to reinstall the OS didn't work. It may be time to box it up and send it back.


    If you've reset to factory settings and it still does it, I'd return it.
    To reset go to Settings, General, Reset, Erase All Content and Settings. Warning: This will delete all data on the ipad.
    Dell, iPad 3G, iPhone., Other OS
  • superjli Level 1 Level 1 (5 points)
    Currently Being Moderated
    May 30, 2010 12:52 PM (in response to subarashi)
    Not sure if this applies, but I noticed that when I tried to turn off my iPad while it was charging to the wall outlet, it would continue to restart itself. The only time it's stayed turned off is if it isn't plugged in to anything.
    20" iMac Intel Core Duo (Late 2006) | 13" MacBook Pro | iPad 64GB Wifi, Mac OS X (10.6.3)
  • markkcurtis Level 1 Level 1 (15 points)
    Currently Being Moderated
    May 31, 2010 2:40 AM (in response to superjli)
    I think we're all seeing that but I think the OP means that it is just randomly re-booting. I had an iphone that did this and Apple diagnostic found a faulty bootrom. I'd take it back.
    Macbook Pro, Mac OS X (10.6.3), iPhone 3GS, iPad
  • Domroussat Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 4, 2010 2:31 AM (in response to markkcurtis)
    Good Afternoon,

    I have just received an Ipad Wifi Only 64Gb and it keeps rebooting, without any particular pattern.

    Would anybody have any idea?

    Thanks in advance
    Lenovo X61, Windows XP
  • jonsteinberg Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 4, 2010 9:15 AM (in response to Domroussat)
    I have this problem as well. I even swapped my ipad. It's still happening. Must be a setting issue.
    iPhone OS 3.1.3
  • Pavan Nunna Level 1 Level 1 (0 points)
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    Jun 6, 2010 12:26 AM (in response to subarashi)
    My Ipad was keept restarting when I was opening my saved images folder. I deleted all the images from the folder and started saving them some more, but It did not start restarting.

    I am confused by this behaviour.

    Might be your case some app might be causing this.
    Ipad, iPhone OS 3.1.3
  • Roy En France Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 7, 2010 8:47 AM (in response to subarashi)
    Yep I also have this problem. Repeated re-starts with no obvious trigger. Very disappointing; would be good at least to get an acknowledgement from Apple that there is a problem. But then, they'd be admitting there is a problem.

    Interesting that in the OS droplist for submitting this reply, there is no iPad option...
    iPad 64Gb no 3G, Other OS, iPad 3.2
  • finum Level 1 Level 1 (0 points)
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    Jun 20, 2010 10:24 AM (in response to subarashi)
    Same problem here. It is quite frustrating.
    iPad/iPhone, Windows Vista
  • Chris the Gamer Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jun 20, 2010 11:11 AM (in response to subarashi)
    Since you've restored the iPad, I'd recommend making a Genius Bar appt at the closest Apple Retail Store and see if their diagnostic tests can figure out what the issue is. If there isn't one nearby, give Apple phone support a call and they should be able to arrange for a replacement.
    iPhone OS 3.1.3
  • iGeo Calculating status...
    Currently Being Moderated
    Jun 21, 2010 9:21 PM (in response to subarashi)
    I have the same issue. I purchased the iPad on the first day available, it happened after almost every sync, and I took it back and exchanged it the next day. It kept happening, so I reset, restored three times (trying both combinations) and it still happened. I took it back to the genius bar, exchanged it again, and it is still doing it. My iPhone works fine.
    I wish there was an answer to this.
    20" iMac 2.4 GHz, Macbook Air, Mac OS X (10.6.4), 1st Gen iPod Nano, iPhone 3gs 32GB
  • Rob lewis - PaxMondeo Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 23, 2010 11:47 PM (in response to iGeo)
    Me too

    I had my iPad for 10 days or so, just using the WiFi, then went out and signed up for a sim. Plugged the sim in, 30 minutes later it started rebooting over and over. Turning it off, resetting etc did not work, until I did a complete erase.
    Got it home, plugged into iTunes, which told me I needed an update for my provider, so I assumed that was it.
    Re-installed everything, used it for 2 days, just got it sorted out again, then this afternoon - same thing. Constantly restarting.

    I'm not erasing it this time, I'll leave it restarting until I get home and can plug it into iTunes again and see what happens.
    iPad, Other OS, iPad 64G 3G
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