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safari can't establish a secure connection

17123 Views 22 Replies Latest reply: May 22, 2012 10:04 AM by bubba bean RSS
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Mark Keirstead Calculating status...
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Jun 8, 2010 8:23 PM
I have a Mac mini, and I'm the admin on it, my kids have the accounts. I can get onto Facebook on my account, but all other accounts come up with the message in the subject line. Anyone know why?
iMac 20", Mac OS X (10.5.6)
  • Carolyn Samit Level 10 Level 10 (84,015 points)
    Currently Being Moderated
    Jun 8, 2010 10:14 PM (in response to Mark Keirstead)
    Hi Mark,

    Try deleting the cookies in their accounts and see if that helps.

    From the Safari Menu Bar click Safari/Preferences then select the Security tab. Click: Show Cookies
    Delete the Facebook cookies, click Done. Relaunch Safari... see if they can access FB now.













    Carolyn
    Intel iMac 2.66 iPad 32GB iPhone 3GS. MBAir, Mac OS X (10.6.3), QTPro Intuos Tablet Epson Olympus Airport iPods JBL
  • mikepieronek Calculating status...
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    Jun 9, 2010 7:18 PM (in response to Mark Keirstead)
    I have the same problem. My admin account works fine on YouTube, eBay, etc. But when my kids try to log using a secure connection I get the error Safari can't establish a secure connection
    Mac Book Pro, Mac OS X (10.5.4)
  • Linda Swenberg Level 1 Level 1 (145 points)
    Currently Being Moderated
    Jun 13, 2010 11:44 AM (in response to Mark Keirstead)
    same problem here. Is a Safari 5 problem? It is on my older 12" powerbook. I am thinking Safari is trying to write something to an area where that user doesn't have access.
    2.4 GHz MacBook 2GB RAM, Mac OS X (10.6.2)
  • tlwyse Calculating status...
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    Jul 6, 2010 12:34 PM (in response to Mark Keirstead)
    I'm having the exact same issue on our kid's accounts with Parental Controls enabled. The odd thing, it doesn't effect all of them. I think it's happening with any https:// login screen....Facebook, MobileMe and even the support site here generated the message. I had to switch to the admin account to even login to submit this.

    What I've done so far is to double/triple checked the Parental Controls settings, added the offending sites to the list of "allowed" sites. I've also deleted cookies, reset safari, etc. I even tried FireFox (same issue) so it's not browser-specific but appears to be a bug with Parental Controls.

    It appears to be something to do with OS 10.6.4 and Parental Controls. Everything has worked peachy until the last few days. It seems to roughly conicide with the install of 10.6.4 (installed the day it was released) but my daughter tells me FaceBook just stopped working today (MobileMe login has not worked for some time).

    Regards,
    Terry
    20" iMac, Mac OS X (10.6.4)
  • jfaughnan Level 3 Level 3 (780 points)
    Currently Being Moderated
    Jul 28, 2010 7:46 PM (in response to tlwyse)
    Parental controls can't reliably manage https connections, and these days most web services require an https connection at least for initial authentication.

    So Parental Controls are now pretty much obsolete even on 10.6.4. There are workarounds but they're not practical.

    Apple has to fix this. I wish I could figure out how to make Apple feel our pain.

    Message was edited by: jfaughnan
    i5 iMac 27, iPhone OS 3.1.2, MacBook Core-2 Duo, G5 iMac, G3 iBook, Mac mini
  • Spivaki Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 3, 2010 9:34 PM (in response to jfaughnan)
    I also have this same problem: my (admin) account accesses HTTPS sites like facebook and Gmail just fine in Safari 5. My children's accounts, on Parental Controls, cannot.

    I added https www gmail (without spaces) to the specifically allowed sites, to no avail. Also tried Firefox. Also reset safari.

    Error message says cannot establish connection with Google website. preposterous. Any suggestion, please?
    iMac i7, Mac OS X (10.6.4)
  • David_GiantsFan Calculating status...
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    Aug 10, 2010 6:29 PM (in response to Spivaki)
    I was able to fix this by going to Parental Controls, choosing Content, then Customize. Then hit "+" button and just type in "www.facebook.com".
    iMac 21", Mac OS X (10.6.4)
  • Joeyd1365 Calculating status...
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    Aug 19, 2010 11:39 AM (in response to David_GiantsFan)
    It may work for Facebook, but no go for GMAIL or Google Account Access.

    APPLE - Is there any plan to fix this problem? I really like Parental Controls and I would rather not use any third party solution
    iMac, Mac OS X (10.6.4)
  • guzcateg Calculating status...
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    Aug 22, 2010 4:01 PM (in response to Mark Keirstead)
    Apple Folks,

    Any plans to fix this?

    thx
    gug
    MBP, Mac OS X (10.6.4)
  • roustabout41 Calculating status...
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    Sep 24, 2010 3:58 PM (in response to Mark Keirstead)
    Same exact problem here. Despite adding even the "https://" version of "google.com/accounts" and "mail.google.com" etc., gmail will not work on my kids account with parental controls on. Look forward to a fix.
    Mac OS X (10.6.4)
  • bobert1451 Calculating status...
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    Sep 26, 2010 5:39 PM (in response to Mark Keirstead)
    Found a temporary fix. Go to the parental controls preferences. Go to logs. Choose "websites blocked". You should find the websites that don't work listed here. They may have strange names. For me, gmail was listed as "1E100". Click the down arrow next to an entry. Click "Unknown". Click "allow".
    iMac, Mac OS X (10.6.4)
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