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TechTool Deluxe

1261 Views 4 Replies Latest reply: Aug 17, 2010 9:07 AM by a brody RSS
ser1977ge Calculating status...
Currently Being Moderated
Jun 9, 2010 11:45 AM
I have called AppleCare a couple times to get help with TechTool Deluxe but the advisors say they don't use it, then why did I have to pay for it? I know it comes with AppleCare but what's the point?
macbook, Mac OS X (10.6.3)
  • thomas_r. Level 7 Level 7 (26,985 points)
    Currently Being Moderated
    Jun 9, 2010 11:49 AM (in response to ser1977ge)
    [TechTool|> is a third-party program, not supported by Apple. The fact that they give you a copy of TechTool Deluxe with an AppleCare subscription is nice, but doesn't change the fact that it's not Apple's product. For TechTool support, you need to contact Micromat.
    17" MacBook Pro, Mac OS X (10.6.3)
  • hart40 Calculating status...
    Currently Being Moderated
    Aug 17, 2010 8:23 AM (in response to ser1977ge)
    Then they shouldn't put a big red apple and "AppleCare Protection Plan" on the disk.

    Plus there is no support knowledge base of forums for Tech Tool Deluxe at Micromat. It's a specialized product for Apple.

    Message was edited by: hart40
    intel imac, Mac OS X (10.5.8)
  • macjack Level 9 Level 9 (50,445 points)
    Currently Being Moderated
    Aug 17, 2010 8:27 AM (in response to hart40)
    Check here, you can download the latest updates.

    iMac 24" 2.16 GHz 3GB RAM/22" external HP display, Mac OS X (10.6.4), iMac G4 17" 800 MHz 768MB/ iMac 333MHz 256 MB / a gaggle of LaCie d2s/ APC-UPS
  • a brody Level 9 Level 9 (62,075 points)
    Currently Being Moderated
    Aug 17, 2010 9:07 AM (in response to ser1977ge)
    If you don't like the response from Applecare on this situation, you can always submit feedback here:
    An Apple user since 1981, Mac OS X (10.6.2)


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