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Re-downloading music

1561 Views 2 Replies Latest reply: Jun 11, 2010 5:28 PM by Limnos RSS
imacolih Level 1 Level 1 (0 points)
Currently Being Moderated
Jun 11, 2010 2:40 PM
I've recently purchased Pendulum's new album, Immersion. The album downloaded and played fine.

When I returned to my Mac the next day, however, it refused to let me log into my own account. Luckily I have a spare account set up, so could still use my Mac. The only solution I could find was to re-Install Mac OS, restoring from a time machine back up. Everything was fine, apart from the notable omission of my new album.

I know Apple's wonderfully helpful policy is to give them more money, and re-download it, but that seems a little unfair, especially considering that it was a fault with their operating system that caused me to lose the songs. I have no intention of doing so, and I was wondering if there was a way of listening to the music I've paid for?

If not, I'll be forced to acquire copies of my music via alternate means, which is not something I have the desire to do.
Intel-Based iMac 2GHz
  • varjak paw Level 10 Level 10 (167,190 points)
    Currently Being Moderated
    Jun 11, 2010 2:51 PM (in response to imacolih)
    Sorry for your problem and I understand your feelings. Officially, though, Apple does not allow redownloads of purchased items other than iPhone/iPod touch applications. It's your responsibility to make backup copies in case something goes wrong with your system, as unfortunately it apparently did in your case, and you lose your tracks. I make a backup of my purchases immediately after the download completes, since you never know when something might go wrong (I once had a power failure a half-hour after completing a very long document. With no backup, I was forced to start from scratch).

    You can try contacting iTunes Store Customer Service (select the category and subcategory closest to the issue you're reporting) and explaining what happened. Reportedly in some cases Apple has allowed redownloading on a one-time basis. But don't count on it.

    Good luck.
    iMac Core i7 8GB ATI Radeon 4850, Mac OS X (10.6.3), Also: iMac 2.8 Core 2 Duo 24", IPad 16GB WiFi, Dell w/ Windows 7, Win XP via VM
  • Limnos Level 8 Level 8 (36,585 points)
    Currently Being Moderated
    Jun 11, 2010 5:28 PM (in response to imacolih)
    The handy analogy is if you're walking somewhere and your CD falls out of your backpack do you expect to go be able to go back into the store where you bought it and have them give you a new CD? The information I have gleaned here is it is the record companies who make Apple pay for each download, hence the one download policy. If you want to mention to Apple they will be losing your business then you should contact them through [> - Apple products feedback links, since this is a user to user forum and there's no evidence Apple policy makers even read these posts.
    G4 Quicksilver 2x800 MHz 2x120 GBHDs 1.5GB RAM 10.4.11/9.2.2, 2 G3 beiges, IIci. iTunes 7.5, QT7, QTP2.5.1


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