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Why Are Apple Not Addressing This Problem Of Ipod Crashing When Synicing!

2839 Views 5 Replies Latest reply: Jun 14, 2010 9:34 AM by gsyoungblood RSS
Crazy Computing Connor Calculating status...
Currently Being Moderated
Apr 25, 2010 6:39 AM
I bought 15 Ipod Classics for my Employees for to use while working on software projects, and all 15 ipod crash at 3.xGB no matter which machine we use to put the 16.5GB of music on (we asked the employees to bring the music in and we have a music lience), and we have used the developers pc spec(Described below) the helpdesk pcs, sales, marketing (who use macs), finance, the music was stored on a seperate HDD for ease.

why is there no answer for this problem, ever where you look on apple theres no anwser.

we have a mac specialist on site and he is stumped by this problem, can someone please give an anwser please!!!!

thank you in advance.

Connor Greer.
Crazy Computing Connor.
Chairman, And The Developement Division.
Custom Build!, Windows 7, 4 x Intel i9 3.00GHZ, 9 x 2.0TB HDD, 8GB DDR3 9600 RAM, 2GB 1.5GHZ nVidia Graphics Card.
  • gsyoungblood Calculating status...
    If you find anything I'd love to hear it.

    I just posted my annoyances here: http://discussions.apple.com/thread.jspa?threadID=2411594&tstart=0

    So far, nothing has helped. Have tried multiple things:
    - reboot mac - fail
    - "reset" ipod - fail
    - repartition ipod (erases everything, has to reset a few things, start from scratch) - fail
    - "restore" ipod (downloads firmware, installs it, erases everything!) - fail
    - move library from external drive to internal drive (mac mini) - fail
    - delete itunes, download, reinstall - fail
    - install itunes 8.2 - fail
    - install itunes 9.1 (over 8.2) - fail
    - manage library manually - fail
    - use powered hub instead of plugging in directly - fail
    - unplug other usb devices - fail

    Always end up with error message saying it can't read/write to the ipod.

    NOTHING has worked. Went to store yesterday, guy confirmed ipod working and said delete/resinstall and if that doesn't work to bring the mac in. [You can read my experience trying to do that.]

    My guess is Apple either screwed something up for ipod classics when they were wasting time screwing with Palm Pre's ability to sync with iTunes (as has been suggested in other threads) and doesn't want to admit it, or they just plain don't care about ipod classics because we should be good little apple sheeple and buying ipads. I'm just a little disgusted right now, so my opinion is just slightly biased at the moment.
    mini 2.0/4gb/320gb, Mac OS X (10.6)
  • gsyoungblood Level 1 Level 1 (0 points)
    Bought new Apple USB to iPod cable - fail

    At this point I can try to manually copy files one or two at a time and hope it works. Trying to copy too many files and it dies (just died at 24 files).

    So much for it just works.
    mini 2.0/4gb/320gb, Mac OS X (10.6)
  • gsyoungblood Level 1 Level 1 (0 points)
    If you're using Windows, downgrade iTunes to 8.2.0 (don't know about 8.2.1).

    My iPod is syncing (so far, 1624 out of 1703 files, and counting) on my Vista 64-bit laptop when it was failing miserably on my Mac.

    Given all the problems with the Mac, I decided to try the PC. I decided to go to 8.2.0 because 8.2.1 was the revision that seemed to be reported as screwing with Palm Pre syncing, just in case that speculation turned out to be true, and all the problems reported with iTunes 9.

    I'm also using the original cable, so I know it's not a cable fault.
    mini 2.0/4gb/320gb, Mac OS X (10.6), Lenovo t61p w/Vista 64-bit, iPod Classic 160gb.
  • GLNHP Level 3 Level 3 (850 points)
    Separate HD? Is it connected via USB, firewire, eSATA, network, or some other interface? Have you tried loading the music onto a PC's internal HD then try to sync? Once you place your music external to your computer, you have added another layer that can cause issues. You don't need a Mac expert, but a plain old troubleshooter to start eliminating possible causes.
    Home built PC, Vista SP2; Several iPods from Video to Touch
  • gsyoungblood Level 1 Level 1 (0 points)
    Yes, tried local too. Tried multiple things and nothing worked until I downgraded iTunes on Windows. Funniest part - this works:

    External drive (FW) plugged into Mac, Mac shares media via SMB to Windows, Windows (downgraded) iTunes syncs to Mac. So, I've added lots of extra layers of complexity and it still works flawlessly from Windows, but not directly connected to a Mac.
    mini 2.0/4gb/320gb, Mac OS X (10.6)

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