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Can't disable passcode lock on iPad

66858 Views 21 Replies Latest reply: Sep 21, 2013 10:28 PM by Galoa RSS
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evitavonni Level 1 Level 1 (10 points)
Currently Being Moderated
Jun 16, 2010 7:30 PM
For some reason, I cannot see the option to disable the Passcode Lock on the iPad (that should have been there under General > Passcode Lock). I have read about Exchange Server accounts, etc and I don't have any setup on my iPad. I also tried doing a complete restart and that did not help. Finally I tried General > Reset > Reset All Settings, which reset all of my customizations on the iPad, but didn't remove the passcode.

What do I need to do ???
Macbook Pro, Other OS
  • theflave Calculating status...
    Currently Being Moderated
    Jun 16, 2010 7:33 PM (in response to evitavonni)
    If the 'General>Passcode Lock' option is missing all together (Weird), you might want to try a restore from iTunes.
    21" iMac Intel Core 2 Duo, Mac OS X (10.6.3), IPad, iPod Nano (5th).....want iPhone but not AT&T
  • theflave Level 1 Level 1 (20 points)
    Currently Being Moderated
    Jun 16, 2010 8:07 PM (in response to evitavonni)
    The first one you should see after tapping on >passcode lock should be 'turn passcode on/off,' depending on if you have one set or not, I believe yours is currently set to 'on.'

    If that is missing, a restore through iTunes might be in order.

    Bummer
    21" iMac Intel Core 2 Duo, Mac OS X (10.6.3), IPad, iPod Nano (5th).....want iPhone but not AT&T
  • theflave Level 1 Level 1 (20 points)
    Currently Being Moderated
    Jun 16, 2010 10:06 PM (in response to evitavonni)
    Not sure about locally stored hi score stuff. But the back up should have at least restore it to the way it was before you wiped it (apps, music, contacts, etc).

    Anything that is stored or changed within an app, I assume would be lost (personal settings, email accounts, etc). I've deleted apps manually and reinstalled them and had to reconfigure them again.

    Good job getting the passcode thing taken care of! That would have been annoying....
    21" iMac Intel Core 2 Duo, Mac OS X (10.6.3), IPad, iPod Nano (5th).....want iPhone but not AT&T
  • theflave Level 1 Level 1 (20 points)
    Currently Being Moderated
    Jun 16, 2010 10:10 PM (in response to evitavonni)
    Good thing I dont have to deal with office VPNs or the like....

    Good job figuring that one out!
    21" iMac Intel Core 2 Duo, Mac OS X (10.6.4), IPad, iPod Nano (5th).....want iPhone but not AT&T
  • VegasJSS Calculating status...
    Currently Being Moderated
    Jun 30, 2010 11:32 PM (in response to evitavonni)
    How did you change the VPN configuration for your mail on the iPad?

    Can't figure out how to do it...
    iPad
  • newbornagain Calculating status...
    Currently Being Moderated
    Aug 12, 2010 9:18 AM (in response to evitavonni)
    I believe if you hook up your iPad to iTunes, on the Passcode screen, you will see a button that allows you to turn off the passcode.
    Windows 7
  • jwl3v Level 1 Level 1 (20 points)
    Currently Being Moderated
    Sep 1, 2010 1:11 PM (in response to evitavonni)
    Shhoooot. I've got the missing button problem, too, and I don't have VPN turned on. I've scouted through other security settings, but to no avail, so I'm looking for other solutions.
    iMac, MB Pro, 2 Minis, a3Gs, and (yes) an iPad, Mac OS X (10.6.4), Hi. My name's John and I haven't bought a PC since the 1980s.
  • iPodDilicious Calculating status...
    Currently Being Moderated
    Oct 5, 2010 4:10 PM (in response to evitavonni)
    I do not want to disappoint you but to restore the passcode on/off and the Erase Data selection you only needed to remove any Exchange email account settings you did, I deleted mine and those options came back, no need for a restore. Restore will work because it starts with no Exchange email accounts but as soon as you will add one, you will get this issue again, so be careful!
  • Merlin100 Calculating status...
    Currently Being Moderated
    Oct 12, 2010 7:42 AM (in response to iPodDilicious)
    This "feature" should be more plainly stated...If you are using an Exchange Server to receive email then the passlock is required and this the option to turn it off is removed....Greyed out would be useful.
    MP Six Core 3.33Ghz w/12GB RAM 1GB Video Card/2xWD 640GB as RAID 0, Mac OS X (10.6.4), iPhone 3GS/32GB 3G iPad and a dozen other Macs
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