1 2 Previous Next 23 Replies Latest reply: Jul 4, 2014 6:51 PM by deggie
evitavonni Level 1 Level 1 (10 points)
For some reason, I cannot see the option to disable the Passcode Lock on the iPad (that should have been there under General > Passcode Lock). I have read about Exchange Server accounts, etc and I don't have any setup on my iPad. I also tried doing a complete restart and that did not help. Finally I tried General > Reset > Reset All Settings, which reset all of my customizations on the iPad, but didn't remove the passcode.

What do I need to do ???

Macbook Pro, Other OS
  • 1. Re: Can't disable passcode lock on iPad
    theflave Level 1 Level 1 (20 points)
    If the 'General>Passcode Lock' option is missing all together (Weird), you might want to try a restore from iTunes.
  • 2. Re: Can't disable passcode lock on iPad
    evitavonni Level 1 Level 1 (10 points)
    General > Passcode Lock is present. But once I tap on that, all I see is "Change Passcode", "Require Passcode", "Picture Frame" and "Erase Data" (which is grayed out).

    I'm worried a restore might be my only option.
  • 3. Re: Can't disable passcode lock on iPad
    theflave Level 1 Level 1 (20 points)
    The first one you should see after tapping on >passcode lock should be 'turn passcode on/off,' depending on if you have one set or not, I believe yours is currently set to 'on.'

    If that is missing, a restore through iTunes might be in order.

    Bummer
  • 4. Re: Can't disable passcode lock on iPad
    evitavonni Level 1 Level 1 (10 points)
    I just did a complete "restore to factory condition", but then selected "restore from backup" because I wanted my customizations to come back. That got the passcode back again!

    How can I do a restore, but retain the internal data within each of the apps (like locally stored hi-scores etc). All of that data is now present in my last backup.
  • 5. Re: Can't disable passcode lock on iPad
    evitavonni Level 1 Level 1 (10 points)
    Finally, got it to work! As usual, it had to do with some security settings. It was my office VPN connection that was setup on the iPad. Removing that configuration, got the "turn passcode off" option back again.

    I think it's pretty good that this feature is present in the OS. But 2 suggestions for Apple:
    1. The "turn passcode off" option should have been present on the appropriate screen - could be grayed out. That for one would prevent users from hunting about to see if that option is present on some other screen.
    2. If possible, indicate to the user which mail/vpn configuration on the device is causing the passcode to be mandatory. That would have solved all the confusion in the first place.
  • 6. Re: Can't disable passcode lock on iPad
    theflave Level 1 Level 1 (20 points)
    Not sure about locally stored hi score stuff. But the back up should have at least restore it to the way it was before you wiped it (apps, music, contacts, etc).

    Anything that is stored or changed within an app, I assume would be lost (personal settings, email accounts, etc). I've deleted apps manually and reinstalled them and had to reconfigure them again.

    Good job getting the passcode thing taken care of! That would have been annoying....
  • 7. Re: Can't disable passcode lock on iPad
    theflave Level 1 Level 1 (20 points)
    Good thing I dont have to deal with office VPNs or the like....

    Good job figuring that one out!
  • 8. Re: Can't disable passcode lock on iPad
    evitavonni Level 1 Level 1 (10 points)
    Thanks for your help!
  • 9. Re: Can't disable passcode lock on iPad
    VegasJSS Level 1 Level 1 (0 points)
    How did you change the VPN configuration for your mail on the iPad?

    Can't figure out how to do it...
  • 10. Re: Can't disable passcode lock on iPad
    evitavonni Level 1 Level 1 (10 points)
    Since I deleted my VPN configuration, I can't see that option again. But as far as I remember, it was under Settings > Mail, Contacts, Calendar. On that screen, it was not at the top of the page in the Accounts section. Instead there was a separate option towards the bottom of that page.
  • 11. Re: Can't disable passcode lock on iPad
    newbornagain Level 1 Level 1 (0 points)
    I believe if you hook up your iPad to iTunes, on the Passcode screen, you will see a button that allows you to turn off the passcode.
  • 12. Re: Can't disable passcode lock on iPad
    jwl3v Level 1 Level 1 (20 points)
    Shhoooot. I've got the missing button problem, too, and I don't have VPN turned on. I've scouted through other security settings, but to no avail, so I'm looking for other solutions.
  • 13. Re: Can't disable passcode lock on iPad
    iPodDilicious Level 1 Level 1 (5 points)
    I do not want to disappoint you but to restore the passcode on/off and the Erase Data selection you only needed to remove any Exchange email account settings you did, I deleted mine and those options came back, no need for a restore. Restore will work because it starts with no Exchange email accounts but as soon as you will add one, you will get this issue again, so be careful!
  • 14. Re: Can't disable passcode lock on iPad
    Merlin100 Level 1 Level 1 (45 points)
    This "feature" should be more plainly stated...If you are using an Exchange Server to receive email then the passlock is required and this the option to turn it off is removed....Greyed out would be useful.
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