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Spontaneous logout while in Snow Leopard

49872 Views 147 Replies Latest reply: Aug 3, 2010 1:22 PM by alialib RSS
  • Mohamed Abbass Calculating status...
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    Feb 19, 2010 8:12 PM (in response to Stu Baker)
    I have the same problem. It looks like VMware Fusion Helper did it. I haven't used VMware in weeks! I was just browsing the web and then it logged out. I don't know if VM uses Rosetta, but I have version 3.0.0 (204229) of VMware.

    2/19/10 10:53:20 PM VMware Fusion Helper(45050) HIToolbox: received notification of WindowServer event port death.
    2/19/10 10:53:20 PM VMware Fusion Helper(45050) port matched the WindowServer port created in BindCGSToRunLoop
    2/19/10 10:53:21 PM com.apple.ReportCrash.Root(56550) 2010-02-19 22:53:21.981 ReportCrash(56550:2a03) Saved crash report for WindowServer(65) version ??? (???) to /Library/Logs/DiagnosticReports/WindowServer2010-02-19-225321localhost.crash


    Let's find a solution!
    MacBook Pro 5,5, Mac OS X (10.6.2), 2GB RAM, 500GB HD
  • Francoisk Calculating status...
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    Feb 23, 2010 6:50 AM (in response to Mohamed Abbass)
    Quite the same here. I'm running 10.6.2 on a macbook with a mobile admin-account.
    I get disconnected from my shares and the mac just gets slow down. No blue screen, nothing in logs (except the now famous kCGErrorFailure).

    The funniest thing is that I can :
    * iChat with Bonjour on the local network,
    * iChat with Jabber on the Internet,
    * receive and send emails,
    * access shares on others servers,
    * control others machines with ARD.

    But I can't :
    * surf the www,
    * access my local switches through their web interface,
    * access shares on the server where my profile is,
    * shutdown the mac properly.

    It generally takes about 15-20 minutes to recover. Sometimes, it's a few hours.

    It happens daily. Sometimes I'm not running anything but iChat, Mail and ServerAdmin when it happens...

    For today, it happend 8 times in about 6 hours. I'm actually thinking about throwing it through the window.

    Message was edited by: Francoisk (better-looking list)
    MacBook, Mac OS X (10.6.2)
  • Ryan Vandyke Calculating status...
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    Mar 19, 2010 8:11 AM (in response to Francoisk)
    I've encountered this several times now as well. I don't know what causes but I hope it doesn't happen as often as some have reported.
  • JFrese Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 26, 2010 9:07 AM (in response to Stu Baker)
    If it's helpful, there are related threads to the same/similar issue. It appears to orbit around Rosetta apps and fonts, and no one I've read has found a "silver bullet" fix.

    http://discussions.apple.com/thread.jspa?threadID=2137230&start=0&tstart=60

    http://discussions.apple.com/thread.jspa?threadID=2159876&start=15&tstart=0
    Mac OS X (10.5.8)
  • August Bourre Calculating status...
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    Mar 28, 2010 10:24 PM (in response to Tejano01)
    10.6.2 hasn't fixed it for me either, and I *do not have Rosetta installed*.

    Every single time it's happened for me, I've been watching an HD .mkv video file using VLC in windowed mode. When I drag the window across the screen, that's when it happens.
    2.4 GHz Intel Core Duo iMac, 4GB RAM, Mac OS X (10.6.2)
  • Moof666 Level 1 Level 1 (70 points)
    Currently Being Moderated
    Apr 16, 2010 10:38 PM (in response to Stu Baker)
    This post has too many "Me too"s. Before a dozen more "Me too"s add their cries, all of you need to remove all Login Items, use Microsoft AutoUpdate.app to be sure all of your Office files are up to date, check the Microsoft site for compatibility issues using Office 2004 (old) with OS 10.6, and try using QuickTime Player for MKV movies (install Perian for codec support). If the MKV file still causes logout, test with QuickTime supported files, such as MP4 or MOV. By the way, if you have autologin selected, that would explain why you don't get a login screen when this "crash" causes logout. Get it? No login screen with autologin.

    http://perian.org/#detail
  • fugazied Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 14, 2010 9:50 PM (in response to Moof666)
    I;m still having this problem. In my case it is related to VLC media player. I have removed login items, I have run various system checks and tests and he machine is fully updated (a brand new 27" imac).

    It happened to me 10 minutes ago and I lost 20 mins of work. When I drag the VLC player window it can happen (randomly).

    I thought Apple would be jumping all over this issue, it's pretty serious.
    27" iMac, Mac OS X (10.6.3)
  • luh3417 Calculating status...
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    Jun 17, 2010 6:45 PM (in response to Stu Baker)
    I believe I fixed this by going to System Preferences... Hardware... Energy Saver,
    and UN-checking "Put the hard disk(s) to sleep when possible".
    Mac Mini, Mac OS X (10.6.3)
  • Bob222 Calculating status...
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    Jul 12, 2010 9:22 AM (in response to luh3417)
    I had this problem a long time ago (maybe early 10.6 days?), and it was solved by an Apple Software update. I just had this problem again. I had the mouse in the upper right corner, with a hot corner for sleep set up (I've since turned that off), instead of screen sleep, there was a hesitation, then blue screen, then login screen. The hot corner may or may not be related to the event.

    The first three Console Messages (time of problem) were:

    7/12/10 9:09:08 AM Address Book[13666] HIToolbox: received notification of WindowServer event port death.

    7/12/10 9:09:08 AM Address Book[13666] port matched the WindowServer port created in BindCGSToRunLoop

    7/12/10 9:09:08 AM Mail[68930] HIToolbox: received notification of WindowServer event port death.
    MBP 2.2 GHz. Intel Core 2 Duo, Mac OS X (10.6.4)
  • Tomykt Calculating status...
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    Jul 29, 2010 1:30 AM (in response to Heavy Labs)
    Erase all those Microsoft sh*ts from your Apple computer and use native Apple programs like paqes, keynote ect. It works fine and much better .-)
    Macbook Pro 2,4, Mac OS X (10.6.4)
  • bobdow Calculating status...
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    Aug 3, 2010 10:36 AM (in response to Stu Baker)
    We have several 13" Macbook Pros (current Summer 2010 version) and only one has this spontaneous logout issue.

    The Crash log says kCGError Failure, apps mentioned are always different... but I can consistently replicate this behavior by plugging in a Logitech Mouse and heading to a corner (none of which are set up as hot corners)

    this is a clean install of 10.6.4, all updates are run... Apple RAM

    Apple Mouse doesn't seem to replicate the issue.

    doing some more testing, but this seems to be holding up for me.
    13" MacBook Pro, Mac OS X (10.6.4)
  • alialib Calculating status...
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    Aug 3, 2010 1:17 PM (in response to Stu Baker)
    *windowserver event port death*

    This is the problem here. What does this mean people? I'm on a brand new MBP with 8GB ram, so nothing to do with memory either. My open applications were:

    Spotify,
    Photoshop CS5,
    Text wrangler,
    Chrome,
    Firefox,
    Skype,
    Safari,
    Finder

    My logs from the moment it happened (they continue but it's all the same):

    03/08/2010 20:51:04 ReportCrash[2800] [CrashReport _extractBinaryImageInfoUsingSymbolicator] caught exception: * -[NSCFDictionary setObject:forKey:]: attempt to insert nil value (key: Identifier) (0x7fff80318ca6 0x7fff83fa80f3 0x7fff80318ae7 0x7fff80318a74 0x7fff85a94a9b 0x100004a8f 0x7fff82b59917 0x100004939 0x1000072f2 0x100007dd7 0x100009ff2 0x100009dcf 0x7fff87e73860 0x1000094d6 0x7fff87e67456 0x7fff87e67309)
    03/08/2010 20:51:04 firefox-bin[2171] HIToolbox: received notification of WindowServer event port death.
    03/08/2010 20:51:04 firefox-bin[2171] port matched the WindowServer port created in BindCGSToRunLoop
    03/08/2010 20:51:04 TextWrangler[168] HIToolbox: received notification of WindowServer event port death.
    03/08/2010 20:51:04 Spotify[2215] HIToolbox: received notification of WindowServer event port death.
    03/08/2010 20:51:04 Finder[88] HIToolbox: received notification of WindowServer event port death.
    03/08/2010 20:51:04 Google Chrome[2043] HIToolbox: received notification of WindowServer event port death.
    03/08/2010 20:51:04 Safari[2505] HIToolbox: received notification of WindowServer event port death.
    03/08/2010 20:51:04 Safari[2505] port matched the WindowServer port created in BindCGSToRunLoop
    03/08/2010 20:51:04 SystemUIServer[87] HIToolbox: received notification of WindowServer event port death.
    03/08/2010 20:51:04 SystemUIServer[87] port matched the WindowServer port created in BindCGSToRunLoop
    03/08/2010 20:51:04 Google Chrome[2043] port matched the WindowServer port created in BindCGSToRunLoop
    03/08/2010 20:51:04 Dock[86] HIToolbox: received notification of WindowServer event port death.
    03/08/2010 20:51:04 DashboardClient[1058] HIToolbox: received notification of WindowServer event port death.
    03/08/2010 20:51:04 DashboardClient[1058] port matched the WindowServer port created in BindCGSToRunLoop
    03/08/2010 20:51:04 Dock[86] port matched the WindowServer port created in BindCGSToRunLoop


    There was a thread about this here: http://discussions.apple.com/thread.jspa?messageID=6806251

    but it's been closed, as if the problem's gone away.

    *It hasn't.*

    I just spent a small fortune of my hard-earned money on a new MBP. And I've just lost four hours' work when my Mac crashed.

    My Mac crashed.

    This problem is two years old Apple...

    Why haven't you fixed it?!?!!?!?

    Very very unhappy customer.
    Mac Pro 2.53 Ghz i5 8GB Ram 128 SSD, Mac OS X (10.6.4)
  • alialib Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 3, 2010 1:22 PM (in response to alialib)
    btw I've got a wired USB numeric keyboard plugged in, and I'm using an external monitor.

    Why is this happening people? Mac's are not supposed to crash! I'm dumbfounded, gobsmacked, horrified, appalled, and crying a little bit inside.

    What's the best way of sending an email to Apple with the words:

    "windowserver event port death - *** - sort it out please Apple!"

    ?

    How come they're ignoring this?
    Mac Pro 2.53 Ghz i5 8GB Ram 128 SSD, Mac OS X (10.6.4)
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