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13019 iTunes error

11129 Views 11 Replies Latest reply: Sep 13, 2010 7:21 PM by Kensei RSS
unit3021 Level 1 Level 1 (25 points)
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Jun 19, 2010 10:00 AM
Just updated to 3.1.3 and 9.2 Now when I try to sync i get a 13019 error. I tried the voice memo thing to no avail. Any help would be appreciated.
eMac, MacBook, Mac OS X (10.5.6)
  • wjosten Level 10 Level 10 (91,430 points)
    Currently Being Moderated
    Jun 19, 2010 10:08 AM (in response to unit3021)
    Follow the directions here:

    http://support.apple.com/kb/TS2830
    MacBook Pro
  • wjosten Level 10 Level 10 (91,430 points)
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    Jun 19, 2010 11:06 AM (in response to unit3021)
    Your only choice is to keep deselecting content until you find what content is producing that error. That error is caused by corrupt content in your library.
    MacBook Pro
  • iphone3Gguy Level 3 Level 3 (565 points)
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    Jun 19, 2010 11:15 AM (in response to wjosten)
    Unsync your music/videos or whatever isn't going onto your iphone by plugging in your device and unchecking the sync box within each multimedia tab then click apply. Let the device sync then once completed reconnect your device check all your sync tabs that you want and sync again. This should resolve the problems and sync your files.

    You can do each tab one at a time and test after unchecking to see if issue goes away to narrow down which media tab is causing the issue.
     iMac Time Capsule, Mac OS X (10.6.4),  iPhone 3GS iPad Wi-Fi
  • Michael Goran Calculating status...
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    Jun 21, 2010 7:45 PM (in response to unit3021)
    Same issue here. And I just completed the update to iPhone OS 4 on my 3GS. Everything syncs but SOMETHING in my music library is producing this error 13019. Surely it's possible to monitor the sync some how ( or look it up in a log file?) to see exactly what song it's failing on? I hate to do the trial and error thing by unchecking playlists and songs... yikes....
    iPhone 3GS 32gb, iOS 4
  • LaureynR Calculating status...
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    Jun 29, 2010 1:12 PM (in response to Michael Goran)
    Join the club! I just figured out one or more of over 1770 songs in my 3800+ library is causing this issue I never had till I went to iOS4. NICE job!! Now I have to go through un-selecting one at a time time till it works!
    PC Windows 7 Ultimate/iPhone 3GS, iOS 4
  • teachertwish Calculating status...
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    Jul 6, 2010 4:21 AM (in response to unit3021)
    I had the same error and did not want to bother checking and unchecking each song too, but I did try the Voice Memo option. At first, when I unchecked Voice Memo and synced, I still received the error. Then I tried rechecking the Voice Memo and synced, and lost the error! You might want to try checking and unchecking. Let us know if it worked!
    Macbook 2.0 Aluminum, Mac OS X (10.6.4)
  • Mr_nano Calculating status...
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    Jul 17, 2010 12:52 AM (in response to wjosten)
    I have the same problem. I have tried deselecting everything and syncing the phone with absolutely nothing selected. The error prevails. What helped was a restore to a previous backup. And then it only helped temporarily.
    Mac Pro, Mac OS X (10.6.3), iPhone 3Gs iOS4
  • _Emily_ Calculating status...
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    Sep 13, 2010 7:18 PM (in response to unit3021)
    I just encountered this error - first time I synced my iPod nano since upgrading to iTunes 10.

    The voice memo suggestion did not work. What DID work was unchecking the "Automatically fill free space with songs" box under the "Sync Music" box in the "Music" tab.
    iPod nano, Mac OS X (10.5.8), iTunes 10
  • Kensei Level 1 Level 1 (10 points)
    Currently Being Moderated
    Sep 13, 2010 7:21 PM (in response to _Emily_)
    If you cannot isolate the issue to media contents or apps then the smart thing to do would be to make sure all of your data that you need off your iphone is sync to your computer to where you can physically see it. Do not rely on the backup.

    Restore your iphone as new setup and sync back your data. Do not restore from backup. This will resolve the content mismatch error or issue with that sync.

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