Skip navigation

itunes error (-34)

16388 Views 14 Replies Latest reply: Jun 30, 2010 10:38 PM by tordans RSS
ithorian_rogue Calculating status...
Currently Being Moderated
Jun 21, 2010 1:28 PM
I upgraded to itunes 9.2 yesterday. i downloaded iOS 4.0 today and received an itunes error (-34) when trying to sync my iphone. now none of my music or movies will sync to my phone. i receive a message saying that my music cannot be located. please help!

Message was edited by: ithorian_rogue
iOS 4
  • gera119 Calculating status...
    Currently Being Moderated
    Jun 21, 2010 1:40 PM (in response to ithorian_rogue)
    same here!
    Acer Aspire 9420, Windows XP, WinXP
  • gera119 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 21, 2010 1:43 PM (in response to gera119)
    I think it could be due to a lack of memory in my computer...

    what do u think?

    thx!
    Acer Aspire 9420, Windows XP, WinXP
  • T Giles Calculating status...
    Currently Being Moderated
    Jun 21, 2010 3:02 PM (in response to ithorian_rogue)
    Add me to the list. iPhone 3G on a PC running Windows 7 with a TB of HD space and 4 GB of RAM.
  • with2ays Calculating status...
    Currently Being Moderated
    Jun 21, 2010 5:18 PM (in response to ithorian_rogue)
    Same problem here. Any word about a fix yet. I've installed iOS 4.0 on iPod Touch 2d Gen. It syncs the applications fine, but gives an error when syncing podcasts or music.
    Macbook, Mid2007, 2.0Ghz C2D, Mac OS X (10.6.3), 3GB RAM, 320 GB Scorpio Black HD, 500GB Time Capsule
  • slue Calculating status...
    Currently Being Moderated
    Jun 22, 2010 5:06 AM (in response to ithorian_rogue)
    Same with me... Won't find my Music and Podcasts...
    Also tells me it is connected to an other Mediathek.
    iPhone3G, iOS 4, 16GB
  • olli.v Calculating status...
    Currently Being Moderated
    Jun 22, 2010 5:07 AM (in response to ithorian_rogue)
    This is completely guesswork, but the -34 occurred on my 3G update also. Once it had failed a couple of times, I noticed that the "downsample music to 128k AAC" option had become unselected. I have the whole library syncing activated and there's about 20G of stuff there. When the downsampling is enabled, it gets squeezed to about 12G on the iphone, so it fits. So my guess is that the restoring process didn't think my library could fit on the phone and bailed out.

    As to the fix, I didn't write it down so there's bound to be an error here somewhere:
    1) BACK UP YOUR BACK UP DIRECTORY in Library/Application Support/MobileSync
    2) When the restore process once again complains of -34, select the middle choice (which is not cancel and is not retry, something like delete backup)
    3) Now "restore" in the iphone info page
    4) Make sure that the downsampling is again enabled
    5) Sync

    4 & 5 may have been automatic, but the resulting resampling and sync took maybe 8-10 hours on my tired old Mini.
    3G, iOS 4
  • rupertj Calculating status...
    Currently Being Moderated
    Jun 22, 2010 11:26 AM (in response to ithorian_rogue)
    This definitely seems to be related to space available on the iPhone.

    I had mine syncing from one playlist that was well over the 16GB on the phone, with the compress to 128kb/s option on.

    After the upgrade to iOS4, my music wouldn't sync, with the -34 Error. I fixed the issue by creating a new, empty playlist, adding some music (not all that was there before) and syncing to that instead of my old one. (Just reticking the compress option on the old playlist gave me loads of file not found errors).
    iPhone 3G, iOS 4
  • Talib Jariwala Calculating status...
    Currently Being Moderated
    Jun 22, 2010 11:30 AM (in response to ithorian_rogue)
    Ditto. Exactly the same situation with me too. Hope Apple is keeping an eye on this forum and are able to find a resolution to this quick.
    I work in a leading Gulf news paper and will be doing a report on this.

    Regards
  • drperiod Calculating status...
    Currently Being Moderated
    Jun 22, 2010 12:51 PM (in response to ithorian_rogue)
    i had the same exact problem with syncing my music and videos after updating to ios 4 and i tried many solutions none of which worked for me. so i finally just contacted apple directly and what they ended up doing was sending me all my previously purchased items on itunes back to my itunes remotely and told me withing 10 mins i will be able to download them again and it will sync to my phone with no problem. only downfall to this solution is that it takes a long time to download if you have an abundance of items like myself and then after download you still have to sync them to your iphone which takes more time. so only take this resolution if you have PLENTY of time on your hands. hope this helps some of you. i'm totally satisfied being that i have an itunes account on my work computer and i work over 10 hr shifts at a time so i have plenty of time to let itunes download and sync over 8Gigs of material. Happy trails!
    Dell, Windows XP
  • dc2332 Calculating status...
    Currently Being Moderated
    Jun 23, 2010 5:45 AM (in response to ithorian_rogue)
    Spent quite a bit of time with this yesterday. By the time I got to level 2 support, I had read the post above (key step: <Delete Backup>), which actually solved the problem.

    Here's my understanding: this update on a 3G phone requires a Restore to factory settings to put the new OS on, then you need to restore from your backup, including EVERYTHING - the error seems to be with iTunes somewhere along the way trying to create another backup, which gets hung up - that's the one you're deleting - then you can restore all you settings and content from your last backup from before the update.

    Do this at a time when you won't need the phone, because if you have a lot of music that needs to be compressed, it takes hours.

    This forum seems to have caught on before tech support....
    iMac, Mac OS X (10.4.11), iPhone 3G
  • Talib Jariwala Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 23, 2010 10:31 AM (in response to dc2332)
    I am a little afraid to delete and restore, but maybe thats the best way... lets see...

    Well what about the apps not working on the phone. At this stage even after the error my iPhone has IOS4 on it but none of the apps work apart from the native apple apps... Does your phone run apps after the IOS4 install?
    Windows XP Pro, iPhone 3G
  • atrickpay Calculating status...
    Currently Being Moderated
    Jun 27, 2010 12:31 PM (in response to ithorian_rogue)
    I had this error msg. It was because I didn't have enough space on my drive where Itunes was on. It is a partition with only 20GB. So, I deleted a bunch of stuff from that drive and also a bunch of stuff from my Ipod Touch (3g, 8gb). And then it worked perfectly.

    Hope this helps people. I believe the issue is probably as simple as that for most people.
    Windows Xp, Windows XP
  • tordans Calculating status...
    Currently Being Moderated
    Jun 30, 2010 10:38 PM (in response to olli.v)
    Just to let you know: I got the same error -34. I had enough local disc space but on my 8GB-iPhone 3G I had the option to reduce audio to 124k.
    Therefore I believe the problem description is like said before: The update resets this 124-option and crashes because the music does not seem to fit on the phone.

    So thanks to olli.v I was able to update my iphone properly... but it didnt work out well. I finally had to reinstall it -- which turned out to be not to bad to do.

    olli.v wrote:
    This is completely guesswork, but the -34 occurred on my 3G update also. Once it had failed a couple of times, I noticed that the "downsample music to 128k AAC" option had become unselected. I have the whole library syncing activated and there's about 20G of stuff there. When the downsampling is enabled, it gets squeezed to about 12G on the iphone, so it fits. So my guess is that the restoring process didn't think my library could fit on the phone and bailed out.

    As to the fix, I didn't write it down so there's bound to be an error here somewhere:
    1) BACK UP YOUR BACK UP DIRECTORY in Library/Application Support/MobileSync

    Note: there war only one folder in this. I renamed it to deactivate it.
    Maybe I should just have copied it? The file-dates all where from a view minutes ago so the folder didnt look like an incremental backup but like one big backup. But I dont know.

    BTW: Restoring the folder didnt work so I would bother to much (see below).


    2) When the restore process once again complains of -34, select the middle choice (which is not cancel and is not retry, something like delete backup)

    I did.

    3) Now "restore" in the iphone info page

    I am not shure which page this is but I think it is the iphone-front-page that you see when you plugin your iphone?

    The problem with this: I could not restore to an older backup. I just had an very old iPod backup in this list.
    I tried renaming my backup-folder again to its old name but iTunes didnt notice the change after restarting the app.

    So I decided to make a fresh install.
    I lost some app-data which dont get saved… but apart from that everything is fine afert an hour of config.

    Thanks
    Regards
    Windows Vista

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.