1 2 3 Previous Next 43 Replies Latest reply: Aug 8, 2010 11:31 AM by TED2000
dsmart5 Level 1 Level 1 (0 points)
What is this?
I upgraded to iOS4 on my 3G, the phone rebooted a couple of times and now I get this error:
An error occurred while restoring this iPhone (-402653172)
The phone still says "Sync in Progress", but iTunes is not displaying anything after I click Ok to dismiss the error message.

Windows PC, Windows 7, Win 7 Ultimate x64
  • 1. Re: An error occurred while restoring this iPhone (-402653172)
    Nekcik Level 1 Level 1 (0 points)
    I got this as well , Phone was not jailbroken. phone is stuck with screen on showing a plug with an arrow pointing to a disc with a music symbol with itunes written underneath it.

    Itunes on my computer wont recognize my iphone. Don't know what to do next.. any help or suggestions please?
  • 2. Re: An error occurred while restoring this iPhone (-402653172)
    dsmart5 Level 1 Level 1 (0 points)
    Apparently this is just a time-out issue. After dismissing the error, I undocked, then re-docked and iTunes displayed a dialog saying the restore was incomplete, do I want to finish? I clicked resume restore and it continued on. I did this a couple more times and finally it finished synchronizing.
    Keep at it; it should make it through.
  • 3. Re: An error occurred while restoring this iPhone (-402653172)
    ltkmedia Level 1 Level 1 (0 points)
    I'm having the same issue, only when I tell iTunes to continue restoring from backup, it says "An error occurred while restoring (-54)". Been at it for an hour or so now, and no combination of restarting phone or laptop or iTunes has fixed it. I found a link that lead me to 'unlocking' my itunes folder using Applescript editor, but that only got my apps reinstalled and working, still no music syncing.
  • 4. Re: An error occurred while restoring this iPhone (-402653172)
    mweber88 Level 1 Level 1 (10 points)
    Hi everyone.

    I was having the same trouble as well. But, after about two hours of no luck and trying different USB ports, etc, the last things I did:

    - Airplane mode on phone
    - bluetooth off on computer
    - Wireless off on computer
    - used authentic Apple cable instead of generic Chinese replacement.

    It continued everything just as it should have, first try.

    Good luck everyone, and enjoy!

    Mike
  • 5. Re: An error occurred while restoring this iPhone (-402653172)
    chopper uno Level 1 Level 1 (0 points)
    well, i am having the same issues. But I am stuck in a loop and my phone won't restore at all.... it gets stuck on the same application BIA (Brothers In Arms). But since the iphone won't mount, I can't tell it not to install BIA. I even removed BIA from the app folder to see if that would help, but no luck. So I put it back in the folder and now I am trying to restore it again. when it gets to installing the app BIA it gets stuck, reboots, and appears to get stuck on BIA again (scratching head)......
    any thoughts?
  • 6. Re: An error occurred while restoring this iPhone (-402653172)
    emakay Level 1 Level 1 (0 points)
    my phone is stuck in emergency mode and itunes will not recognize it. can anyone help. my phone can only dial 911!
  • 7. Re: An error occurred while restoring this iPhone (-402653172)
    Macnbaish Level 1 Level 1 (0 points)
    It may just be a coincidence... but I was having this problem over and over.. so I decided to try starting iTunes and closing TuneUp (which always starts with iTunes). After closing TuneUp, I plugged my phone in, and the restore has now completed 50% without any hiccups.. may be worth a shot to stop all iTunes add-ins.
  • 8. Re: An error occurred while restoring this iPhone (-402653172)
    Macnbaish Level 1 Level 1 (0 points)
    I guess I spoke too soon.. it failed again around 80%. I switched to an authentic Apple sync cable and started it up again. 90% or so done now.. crossing my fingers.
  • 9. Re: An error occurred while restoring this iPhone (-402653172)
    Macnbaish Level 1 Level 1 (0 points)
    I've managed to finishe applications and get over 20% into music and videos using no add-ins and the authentic Apple cable.
  • 10. Re: An error occurred while restoring this iPhone (-402653172)
    chopper uno Level 1 Level 1 (0 points)
    so, is the verdict that we just have to let it sit and keep rebooting doing small portions at a time.... I have a 3g iphone with 16gb.. I was using 13gb of apps and music, is this going to be a 12 hour process??????
    nice job apple!
  • 11. Re: An error occurred while restoring this iPhone (-402653172)
    chopper uno Level 1 Level 1 (0 points)
    Brothers In Arms (BIA) is a 124mb application. I have been stuck on it for 1 hour, the phone reboots, then gets stuck again.... or is it just loading some portions of BIA prior to every reboot? LOL this is ridiculous!!!!
  • 12. Re: An error occurred while restoring this iPhone (-402653172)
    Macnbaish Level 1 Level 1 (0 points)
    In essence I guess so, but as I mentioned I'm having much better success by closing all iTunes add-ons and using an authentic Apple sync cable. It may be totally coincidence, but anything is worth trying.
  • 13. Re: An error occurred while restoring this iPhone (-402653172)
    Uncle Chud Level 1 Level 1 (0 points)
    I just got my phone back after about 3.5 hours of trying. I downloaded the new OS and as it was backing up, it hung and hung and hung until it finally said it could not complete the backup. At that point, I was sunk. The phone was in a bad place and each time I tried to restore, I was hit with an error. I disconnected, re-connected, and on and on with Itunes sometimes recognizing the phone and sometimes not. As I was trying to link to apple help (ironic-they want to call me and I have no phone to answer because their update crashed my phone...) I tried to restore a final time and it finally worked. Like trying to win a radio contest by being the 18th caller, I finally had success. It restored the phone OS and then restored all my info from my backup last night. The only advice I can give is to keep trying and maybe it will work.... It did for me but not without a lot of swearing and cold beer to pass the time.
  • 14. Re: An error occurred while restoring this iPhone (-402653172)
    chopper uno Level 1 Level 1 (0 points)
    okay, so it seems that it installs the iphone software just fine, then it reboots and starts to install applications, then it just gets hung up about 1/16 thru the progress bar and just keeps rebooting and maintaining that 1/16 bar........ I will have alcohol poisoning by the time it finishes....
    You rushed it Apple! I would have had patience and waited until you had it debugged.....
    I will see to it that AT&T puts some compensation credit on my plan, let them take it up with Apple!
1 2 3 Previous Next