Skip navigation
This discussion is archived

iOS4 mishandling email atachments

18607 Views 59 Replies Latest reply: Jul 20, 2010 1:53 PM by jrlowell RSS
1 2 3 4 Previous Next
hookem92 Level 1 Level 1 (0 points)
Currently Being Moderated
Jun 21, 2010 8:10 PM
I upgraded to iOS4 early this afternoon. Since then I have been unable to view any email attachments, be it PDF, XLS, or DOC. All I get to see is a low res view of the first page as if it were a picture attachment. There is no icon of an attached file, just a picture.

Another post suggested Stanza might be interfering... but I deleted it as well as another app called Mobile Toolz (office suite) just in case. Still I can not view attachments.

I tried force quitting the mail app and restarting my phone. Now I'm in the process of re-syncing the phone to iTunes... but I have low expectations of that solving the problem.

Any ideas?
iPhone 3GS with iOS 4, Mac OS X (10.6.4)
  • Sideburns4life Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 21, 2010 10:24 PM (in response to hookem92)
    I am unable to view any email attachments as well. I can confirm PDF's and DOCS do not open in Mail. All I get is the low res view you are talking about. I thought it was because I didn't have iBooks installed, because they added the PDF functionality in iBooks, so I downloaded that and it still won't let me view the attachments. Hopefully their is a fix soon. I don't understand why more people aren't having this problem. Opening email attachments is a pretty big thing to mess up on.
    Macbook Pro - Early 2008. iPod Touch 3rd Gen 32gb, iOS 4, Snow Leopard
  • genesis416 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 22, 2010 12:35 AM (in response to hookem92)
    I´ve got the exact same problem, but only for pdf files.(pdf shown as low res. picture) Hope they´ll fix this soon
    iMac, Mac OS X (10.6.4), iPhone 3GS
  • Felipe Belo Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 22, 2010 4:07 AM (in response to hookem92)
    Same problem here. I would guess it is a problem related to the iPhone 3G, on the 3GS and on the iPhone 4 it should work just as with the iPad, i.e., giving you the possibility to open in an external app.

    Looks like is is just another feature missing in the 3G.
    iPhone 3G, iOS 4
  • jato Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 22, 2010 4:08 AM (in response to hookem92)
    Same problem here... iPhone 3GS.
    iPhone, iOS 4
  • PaulBertens Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 22, 2010 4:14 AM (in response to hookem92)
    Same problem here. I also have the problem that i can't add text to new email and can't read text from received email (i only see name of receiver/sender and subject).
    iMac, MacBook Pro, Mac OS X (10.6.4), iPhone 3Gs with iOS4
  • akurgun Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 22, 2010 5:35 AM (in response to hookem92)
    3GS, exact same problem. Also still have the iPod app. crash problem. Hope there won't be more issues with ios4.
    3GS, iOS 4
  • Graham Outterside Level 4 Level 4 (2,910 points)
    Currently Being Moderated
    Jun 22, 2010 12:49 PM (in response to hookem92)
    Works flawlessly here so be assured its something at your end
    MacBook Pro 15", Mac OS X (10.6.3), iPhone 3GS 32G
  • wedgeoli Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 22, 2010 12:49 PM (in response to hookem92)
    I`m also having the same problem. .doc files will NOT opened as attachments.

    Frustrating.

    Another bug is that when you take a picture to add to a contact, it wont save it.

    very unlike apple....
    pc, iOS 4
  • Slurpee Green Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 22, 2010 2:50 PM (in response to PaulBertens)
    I too am unable to read or enter text into the message body of a Upgraded iOS4 email. Most underwhelming
    iOS 4
  • Sideburns4life Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 22, 2010 4:50 PM (in response to Slurpee Green)
    I've deleted Quickoffice and stanza and it's still a no go on viewing PDFs. It still displays the first page of the PDF as an image that you can save or copy.
    Macbook Pro - Early 2008, iOS 4, Snow Leopard
  • csrobins Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 22, 2010 5:25 PM (in response to Sideburns4life)
    Same problem here, but I've only noticed it with PDFs. XLS and CSV files show up as usual with the button link, and the XLS even gave me an option to open it in Air Sharing Pro. I tried removing several apps including Air Sharing Pro, QuickOffice, Stanza, iBooks, Kindle, and AppToolKitLite, but even after restarting several times it didn't change anything with the PDFs. They still show up as single low-res images. I've noticed that whenever Mail starts up the first time and the email loads, there is a bit of a lag before the image appears though. I can't think of any other apps that could be causing the problem. And I hesitate to restore just for the time it will take and I don't want to lose any app data.

    BTW, when I tried saving the PDF image it was almost unviewable in the Photos app. It was blurry and nearly a third of it was black.
    iPhone 3GS, iOS 4
  • orenf318 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 22, 2010 5:56 PM (in response to hookem92)
    My problem is with jpeg's.

    I cannot open any photo attachements. instead it comes up with a little blue box.

    what do i do?!
    i phone, iPhone OS 3.1.3
  • Sideburns4life Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 22, 2010 7:13 PM (in response to orenf318)
    I talked to an Apple Support technician today for an hour and fifteen minutes. They couldn't find why it wasn't working, so they had me do a fresh install of the OS, and not restore from a backup. I can confirm that the attachments now open as they are suppose to. However, doing it this way you lose all of the information associated with your apps because you have to reinstall them all again.

    Hopefully they'll have an easier and more efficient fix soon.
    iPod Touch 3rd Gen, iOS 4, Snow Leopard
1 2 3 4 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.