1 2 3 4 Previous Next 59 Replies Latest reply: Jul 20, 2010 1:53 PM by jrlowell
hookem92 Level 1 Level 1 (0 points)
I upgraded to iOS4 early this afternoon. Since then I have been unable to view any email attachments, be it PDF, XLS, or DOC. All I get to see is a low res view of the first page as if it were a picture attachment. There is no icon of an attached file, just a picture.

Another post suggested Stanza might be interfering... but I deleted it as well as another app called Mobile Toolz (office suite) just in case. Still I can not view attachments.

I tried force quitting the mail app and restarting my phone. Now I'm in the process of re-syncing the phone to iTunes... but I have low expectations of that solving the problem.

Any ideas?

iPhone 3GS with iOS 4, Mac OS X (10.6.4)
  • 1. Re: iOS4 mishandling email atachments
    Sideburns4life Level 1 Level 1 (0 points)
    I am unable to view any email attachments as well. I can confirm PDF's and DOCS do not open in Mail. All I get is the low res view you are talking about. I thought it was because I didn't have iBooks installed, because they added the PDF functionality in iBooks, so I downloaded that and it still won't let me view the attachments. Hopefully their is a fix soon. I don't understand why more people aren't having this problem. Opening email attachments is a pretty big thing to mess up on.
  • 2. Re: iOS4 mishandling email atachments
    genesis416 Level 1 Level 1 (0 points)
    I´ve got the exact same problem, but only for pdf files.(pdf shown as low res. picture) Hope they´ll fix this soon
  • 3. Re: iOS4 mishandling email atachments
    Felipe Belo Level 1 Level 1 (0 points)
    Same problem here. I would guess it is a problem related to the iPhone 3G, on the 3GS and on the iPhone 4 it should work just as with the iPad, i.e., giving you the possibility to open in an external app.

    Looks like is is just another feature missing in the 3G.
  • 4. Re: iOS4 mishandling email atachments
    jato Level 1 Level 1 (0 points)
    Same problem here... iPhone 3GS.
  • 5. Re: iOS4 mishandling email atachments
    PaulBertens Level 1 Level 1 (0 points)
    Same problem here. I also have the problem that i can't add text to new email and can't read text from received email (i only see name of receiver/sender and subject).
  • 6. Re: iOS4 mishandling email atachments
    akurgun Level 1 Level 1 (0 points)
    3GS, exact same problem. Also still have the iPod app. crash problem. Hope there won't be more issues with ios4.
  • 7. still a problem
    hookem92 Level 1 Level 1 (0 points)
    The problem still exists. Re-syncing the iPhone to iTunes did not change anything. It's a bit of a bummer. I like all of the new features. Bugs like this are a disappointment.
  • 8. Re: still a problem
    Graham Outterside Level 4 Level 4 (2,910 points)
    Works flawlessly here so be assured its something at your end
  • 9. Re: iOS4 mishandling email atachments
    wedgeoli Level 1 Level 1 (0 points)
    I`m also having the same problem. .doc files will NOT opened as attachments.

    Frustrating.

    Another bug is that when you take a picture to add to a contact, it wont save it.

    very unlike apple....
  • 10. Re: iOS4 mishandling email atachments
    Slurpee Green Level 1 Level 1 (0 points)
    I too am unable to read or enter text into the message body of a Upgraded iOS4 email. Most underwhelming
  • 11. Re: iOS4 mishandling email atachments
    Sideburns4life Level 1 Level 1 (0 points)
    I've deleted Quickoffice and stanza and it's still a no go on viewing PDFs. It still displays the first page of the PDF as an image that you can save or copy.
  • 12. Re: iOS4 mishandling email atachments
    csrobins Level 1 Level 1 (0 points)
    Same problem here, but I've only noticed it with PDFs. XLS and CSV files show up as usual with the button link, and the XLS even gave me an option to open it in Air Sharing Pro. I tried removing several apps including Air Sharing Pro, QuickOffice, Stanza, iBooks, Kindle, and AppToolKitLite, but even after restarting several times it didn't change anything with the PDFs. They still show up as single low-res images. I've noticed that whenever Mail starts up the first time and the email loads, there is a bit of a lag before the image appears though. I can't think of any other apps that could be causing the problem. And I hesitate to restore just for the time it will take and I don't want to lose any app data.

    BTW, when I tried saving the PDF image it was almost unviewable in the Photos app. It was blurry and nearly a third of it was black.
  • 13. Re: iOS4 mishandling email atachments
    orenf318 Level 1 Level 1 (0 points)
    My problem is with jpeg's.

    I cannot open any photo attachements. instead it comes up with a little blue box.

    what do i do?!
  • 14. Re: iOS4 mishandling email atachments
    Sideburns4life Level 1 Level 1 (0 points)
    I talked to an Apple Support technician today for an hour and fifteen minutes. They couldn't find why it wasn't working, so they had me do a fresh install of the OS, and not restore from a backup. I can confirm that the attachments now open as they are suppose to. However, doing it this way you lose all of the information associated with your apps because you have to reinstall them all again.

    Hopefully they'll have an easier and more efficient fix soon.
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