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My iPad can't Connect to iTunes Store/AppStore

473927 Views 354 Replies Latest reply: Mar 30, 2014 11:05 AM by GameMavrick RSS
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lowsphere Level 1 Level 1 (0 points)
Currently Being Moderated
Jun 23, 2010 1:23 PM
I'm using iPad 3G.
i used to be able to connect to the AppsStore, purchase games & Apps, LIFE WAS GOOD.
suddenly, my iPad is not able to connect to iTunes/AppStore !
i used wifi, used 3G, used office wifi, used parents wifi, no use. Even though i had internet and able to browse, check emails and tweet !
i reset the connections, no use!
what should i do ?
iMac 24", Mac OS X (10.6.1), 3.06 GHz Intel - 4 GB RAM
  • TeenTitan Level 4 Level 4 (2,410 points)
    Currently Being Moderated
    Jun 23, 2010 8:58 PM (in response to lowsphere)
    The first two things I would do is

    Trying turning the ipad off and on

    check to make sure Restrictions on your iPad is turned off.
    1) press home button
    2) touch settings
    3) touch General
    4) touch restrictions
    if enabled touch "Disable Restrictions", at witch point it will ask you for the four digit code.
    If restrictions are enabled, and you do not know the four digit code you will have to restore your ipad.

    If that doesn't fix your issue can you tell us more about your issue? like dose the App Store open? Dose the app stay open? Is there a message? extra
    Mac OS X (10.6.3)
  • Bighitinc Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 24, 2010 4:49 AM (in response to lowsphere)
    I had the same issue yesterday. From what I read online made sense...it was from the iphone being released and the servers were all loaded up.....i had no problem this morning or late last nite....hope this helps you!
    Mac OS X (10.5.8)
  • caemeleo Level 1 Level 1 (0 points)
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    Jun 26, 2010 9:07 AM (in response to lowsphere)
    I have a similar problem.
    I can connect to AppStore but not to iTunes Store.
  • numannuman Level 1 Level 1 (0 points)
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    Jun 29, 2010 2:16 AM (in response to lowsphere)
    I have the same problem here. Can't run App Store and iTunes. However I can access from iphone and desktop...

    Anhy advice?
    iPad, iphone, imac, iOS 4
  • dagdagdag123 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 2, 2010 9:25 PM (in response to numannuman)
    Okay, this makes no sense but it worked for me. I had the same problem.

    My desktop could connect to Itunes so I knew it was working.

    My iPad internet was working. But I couldnt connect to iTunes/App Store through the App Store App or through my iPod app.

    But I went to the app store through safari -- by clicking on a link in App Shopper (the website that tells you about new apps). Safari took me directly to the app store and it worked.

    then suddenly both the app store app and the ipod app could connect to iTunes again.

    Go figure.

    Hope this works for you. Am curious to hear.
    imac, Mac OS X (10.5.7)
  • treborg Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 3, 2010 12:14 PM (in response to dagdagdag123)
    Hello,
    I have a similar problem.
    I can enter into iTunes store but I can't redeem a gift.
    I link directly from the received mail at the redeem button, then it sems to load AppStore and after it jumps to iTunes store. After that always the blue window "Cannot connect to iTunes Store".
    Any ideas?
    Thank you
    Macbook Pro, Mac OS X (10.6.4)
  • Schastliviy Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 24, 2010 12:36 PM (in response to lowsphere)
    I'm using iPad 3G and i have account in app Store and i can enter to app store on my iPad, but on my computer i can't to do this because: "We are unable to find iTunes on your computer" but i HAVE iTunes and i sync my iPad and comp, but i can enter to app store on my iPad.

    P.S. I'm not very good speak english sorry
    iPad 3G, iOS 4
  • Supes29 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 18, 2010 3:55 PM (in response to lowsphere)
    I had the same problem on my ipad... I was connected via Wifi, my itunes apps worked but my apps app didn't; saying 'Cannot connect to iTunes'

    After trying some some of the suggestion I found online with no result, I did the following.

    * Settings
    * Store
    * view account

    It will asks you to sign in, verify your account by entering your password.

    I then turned on genius for apps, it took me straight into the apps app and loaded fine....
    I have exited and entered the ipad apps app numerous time now and works perfect every time.

    I have since gone back to my itunes settings and turned off Genius and can still access okay.

    Hope it works for you!
    iPad 64gb Wifi & 3G, Mac OS X (10.6.4), ipad, iphone 4
  • Tandello Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 28, 2010 9:19 AM (in response to lowsphere)
    Hi.
    Some days ago, when I tried buy an app on App Store, return this message : "Cannot Connect to App Store". I Sign Out without problems and try Sign In again. Show the window Sign In with option Use Existing Account, Create New Account and Cancel. I select Use Existing Account but, for my surprise, the window to include my account and password flash for just one second and disappears.
    I don't know why, but I can't Sign In on my App Store or iTunes Store.
    I already tried restart all settings, restart network and not work.
    There are others with same problem ? Could anybody help me ?
    Thanks a lot.
    iPad, iOS 4, on 4.2 Beta 2
  • Pippaloou Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 3, 2010 1:19 AM (in response to Tandello)
    I'm having the same problem, I was trying to buy an app and kept getting the error message 'cannot connect to iTunes store' so I decided to log out and try to log back in again but now can't even do that, so frustrating!
    Ipad, iPhone OS 3.1.2
  • Zuxy Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 10, 2010 9:52 PM (in response to Pippaloou)
    I met the same problem and a hard reset resolves the problem. Simply hold Home and Sleep key simultaneously for about 10 seconds, until iPad reboots. Ignore the "Slide to Shut down" indication.
    iPad, iPhone OS 3.1.2
  • RPT Level 1 Level 1 (15 points)
    Currently Being Moderated
    Nov 14, 2010 12:02 PM (in response to Zuxy)
    Thanks Zuxy! That worked great for me...solved it!
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