197604 Views 1 … 61 62 63 64 65 … Previous Next 1,146 Replies Latest reply: Aug 19, 2013 7:35 AM by Landshark2007 Go to original post
I would mostly agree with what you say, except that lots of TCs that I have been seeing are not just backup, via Time Machine, etc. but seem to be used as an extra external wirelessly accessed hard drive. However it is used the data is still long-time accumulated and personal.
As an aside, I like my TC so much (running nice and cool) I have just bought a 2TB Green drive, via Amazon and will be upgrading to that. I miss out on dual-frequency but since I have never had that, I don't know what I'm missing.
Just how useful is dual frequency? Anybody?
Chris, I have been doing lots of HD swaps for people who ignored that little fine print somewhere deep in some bowels of legalese about.....yadda, yadda. Meself, I do have another 500GB on the TC for offloading seldom used music, etc. I also have a 320 GB IDE drive via firewire that I can jumpstart almost any Mac OS machine. That HD has been around about 5-6 years so maybe its life is about over.
About the simul. dual band TC: my desktop is an igloo mac via ethernet, two of my laptops are 802.11 a/b/g only, my wife's macbook is an "n" band, so she enjoys a bit faster surfing. This TC offers a separate "Guest" channel that does not even "see" the main network. Friends (or even enemies) can surf (once I give 'em a pwd.) without peering into other accounts or my collection of "private" videos. LOL So what shows up in the Airport menu bar is the choice of 3 different network feeds. Sweet!
935 posts! I too have a dead Time Capsule. I am pretty sure it will turn out to be the power supply. I always noticed the TC ran hotter than most gear, and that fits.
Took it into a Genius and he said it was toast. Out of warranty. Nothing that could be done. No suggestion of a chance for a paid repair. Told me to toss it and buy a new one. No help!
Not what I expect from Apple! Not at all.
Just wondering - I have not been able to get through all 935 postings. Is there anywhere that Apple addresses this problem officially. Have they explained why the failed units are our problem not theirs and they don't have any obligation to help? Maybe they say it is only a tint fraction of the units sold? Maybe they say we all did something wrong? Maybe their position is Caveat Emptor (you bet I am going to keep that in mind for future purchase decisions)? Maybe they say it would cost too much to accept responsibility on this one?
That sort of thing or anything to justify not taking responsibility for a defective design?
The answers to that are important to me. We all pay a premium to buy Apple products, largely because they are good and reliable. It amazes me Apple could walk away from this one and risk all that, built up over many years. Particularly with NO attempt I have seen to even try to justify what they are doing.
What are the odds I am going to buy another over priced TC to replace this one? With a long life expectancy and the usual Apple commitment to its products, maybe, but particularly with no explanation or excuse or indication the problem has been fixed in newer units, what are the chances?
What are the odds I will buy anything more from Apple for myself, or for the people I work for (which is considerable)?
Sorry to hear about your Time Capsule.
935 posts is just for this thread. There are two main threads.This one and +Time Capsule Powered Off, Won't Power Back on+ Thread with 1010 posts, and 167,555 views.
The +Time Machine Dead+ thread used to have more than 100,000 views as well, but somehow got turned back to a lot less.
So far, Apple has taken no responsibility for the Time Capsule failures at all. Like you, I will think twice about buying Apple products in the future Not because the Time Capsules failed, but because of the way Apple has dealt with the Time Capsules failing.
Sorry Bob that you got treated like a stiff.. stiff chips.. stiff luck..
All series 1 TC's will be dead by the end of 2010 that run 24/7.. they simply cook the caps.. but Apple will replace them if you ring the AppleCare number in USA.. or UK or most of Europe..
If you live in other less civilised places you will be treated as a pariah and told to follow your TC to the grave. Or other suitable dumping sites..
There are a bunch of us who have decided to outsmart Apple and repair them.. see the list here.
Please check the whole site for info on why what where and when.. !!
Add me to the list.
Bought November 2008. No Apple Care whatsoever. Called Support today. They offered a replacement with no questions asked. They're sending me a new one (refurbished maybe) and I have to send the old one back, with all my data on it.
I'm not complaining though. I just mentioned the support forums and how everyone was getting replacements.
Hello Anneke uut Axel,
The turn down on the numbers of posts on this and the other 'biggy' forum can only be done by the Apple moderators, which then suggests they know what is going on. This then opens the question that inevitably forms of 'why' are they letting it continue? The 'it' being the lack of public response to the mountain of TC failures (statistically anyway).
I can only reiterate what +I think+ is going on. I've seen how faulty designs are handled by some quite large companies and way up there on the list of reactions is 'denial', followed by 'quick and dirty fix' (or in Apple's case 'quick fix' - no dirt here thank you), followed by 'the least expensive redesign to keep production flowing and keep the complaints to a minimum'. The one that NEVER crops up, when a fault condition rears its head is 'redesign the fault away', not for a speedy response anyway. A product redesign is expensive and will be avoided at all costs (sic).
I think this will go one of two ways on a future product:
1. The present design, which does work but is too hot, will be marginally beefed up to keep it from failing prematurely - this will shift the failure curve down the line in time, it will not stop it from failing though. The failures will hopefully (for Apple) be more scattered and not such a stats 'hot-spot'.
2. A new type of TC will be born. It will be a different shape, will have a MBP style external PSU with magnetic fixing and lots of whizzy extras that we can only imagine (or not, as is usually the case).
The present design is really good apart from its obvious flaws (they are obvious to an engineer) and if these were ever fixed none of us would be here and there would be nothing to read, we would all be dead happy!
I'll go to work now, I feel a rant coming on... +*you wouldn't like me when I'm 'ranty'*+ (yes, I said ranty - not a real word but you know what I mean!).
My ever mounting number of TCs to be fixed and modified grows every day. It should top out at 50x this week! Despite making safe the internal capacitors of a dead PSU (discharge the high volts) I somehow just zapped myself. Guess there was insulation on the capacitor leg? 300V up your finger really does hurt!
Don't give up on the Apple products but DO shout about your treatment. That is what the forum is for!
I am familiar with your "ranty behavior". I think your rants are funny, but it's a good thing you stopped yourself in time or you would have been late for work.
I seriously believed how Apple marketed the Time Capsule "you never have to worry about losing your files" and that I would have to hand over this data to get a replacement infuriated me. I have Apple Care and I would have gotten a refurbished one without much discussion, but then my son would still have to modify the TC and a lot of time goes into peeling the rubber base off.
The second level help person at Apple Care was sympathetic, but then a third level person took over and he was downright rude and wanted to terminate the call (which I had to pay 20 euro's for while I was waiting for them to solve the issue)
My comments on the Apple's sale website got rejected, and I could not submit a new comment.
Now I am starting to rant, and I have a lot of work in the garden.
Anyway, thanks for your explanation, I personally go with your number 2 possibility.
Greetings from Axel,
Chris, "Bravo" to James for "Billy Elliot"!
Now, where was I? I have noticed the new Apple Mini is now more compact and sports.......(wait for drumroll)....... an INTERNAL power supply! Somewhere, deep in the Apple fortress, is a memo outlining "NO MORE WALL WARTS" and so the design rolls on.
If a variable speed fan can be installed in laptops, why is there resistance to even FIXING the TC fan (in firmware) so that it at least runs, occasionally?