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Netflix: "Unable to reach netflix.com"

20579 Views 36 Replies Latest reply: May 27, 2013 2:21 AM by Danc3r99 RSS Branched to a new discussion.
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jedirulez Calculating status...
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Jun 25, 2010 9:11 PM
I have a two Wifi only Ipads, 16GB. I have successfully watched several Movies and TV shows on the Netflix app. But sometime in the last few weeks the Netflix App has all but become useless. I am able to launch the app and browse, edit and add things to my queue. But when I click on the Play button it takes me to the "You're almost ready to watch" screen and tries to load the movie for a few seconds and then I get an alert: "Unable to reach netflix.com" and stops there. The movie never starts. I know that the app itself has been updated but I am 90% sure that I was able to watch things after the latest update. I have deleted and reinstalled the app, restored my Ipad back to defaults, tried on at least three different ISP's and have tried the same Netflix account on my second Wfi Ipad, and have tried my parents account on either Ipad with it never working

I have called Netflix, and they had me try a few of the same steps, with no success again. Now according to them "we have hit a brick wall, and Apple must have some security settings" that won't allow the Ipad to authorize to Netflix. Apparently it never shows up as an authorized device like my PC or my Xbox 360, both of which work flawlessly on the same internet connection.

I was directed by Netflix to contact Apple, which I tried and setup a return call. But when I got called back the next day I was understandably put on hold for a few minutes, but after ten minutes or so on hold it seemed like I was transferred and line rang and rang and rang literally for another ten minute before I hung up. Before I try setting up another "call back" any bright ideas?

Thanks!
Windows 7
  • Tamara Level 6 Level 6 (13,720 points)
    Currently Being Moderated
    Jun 26, 2010 7:48 AM (in response to jedirulez)
    Try uninstalling the Netflix app and reinstalling it. My Tivo box generates the same error with Netflix from time to time.
    MacBook , Mini, Airport Express, iPhone 3G x 2, Air, Mac OS X (10.6.3)
  • Craig Brady Level 4 Level 4 (1,790 points)
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    Jun 26, 2010 8:32 AM (in response to Tamara)
    OP already said they did an uninstall and reinstall.
    IMac Intel 20" , Mac Mini PPC and MacBook Pro 2.2ghz (4GB, SSD), iPad 64GB X2, Mac OS X (10.5), iPhone 3G
  • Tamara Level 6 Level 6 (13,720 points)
    Currently Being Moderated
    Jun 26, 2010 8:43 AM (in response to Craig Brady)
    Good catch
    MacBook , Mini, Airport Express, iPhone 3G x 2, Air, Mac OS X (10.6.3)
  • Babalooooo Calculating status...
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    Jun 26, 2010 8:47 PM (in response to Tamara)
    Same problem here for the past week on my iPad 64 wifi. Have tried everything . No luck.
    Ipad, iPhone OS 3.1.3, iPad
  • David M Brewer Level 6 Level 6 (9,180 points)
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    Jun 26, 2010 10:44 PM (in response to jedirulez)
    Unplug the router for a minute or so, plug it back in and try again. Be as close to the router as you can be...

    I just tried playing a movie from about 50 feet from the router and it works.
    G-4 1.2 GIG, 1.5 GIGs of Ram, Mac OS X (10.5.8), Quicktime 7.6.4, FCS2, nano 5th, iPad and a bunch of other stuff...
  • Babalooooo Level 1 Level 1 (0 points)
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    Jun 27, 2010 5:03 PM (in response to David M Brewer)
    Did that, no luck ! Worked great until last week, I presume after the recent upgrade. can watch Netflix on my laptop and TV , so its a unique problem with the iPAD, ANY OTHER IDEAS ?
    Ipad, iPhone OS 3.1.3, iPad
  • Tamara Level 6 Level 6 (13,720 points)
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    Jun 27, 2010 6:45 PM (in response to Babalooooo)
    It seems like a weird issue. I was watching a Netflix movie earlier today on the iPad and it played fine.
    MacBook , Mini, Airport Express, iPhone 3G x 2, Air, Mac OS X (10.6.3)
  • Babalooooo Level 1 Level 1 (0 points)
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    Jun 27, 2010 10:40 PM (in response to jedirulez)
    Now this is really weird: Netflix still works with tethering, like it did before. But when I Switch to my router wifi, it gives me the same error ! This did not happen before, I could switch between tethering and wifi and both worked. Somehow the new update screws up once you use tethering, so using wifi no longer works! Weird.
    Tried to reset the network settings, resetting the iPad etcetcetc....no go ......any geniuses out there ?
    Ipad, iPhone OS 3.1.3, iPad
  • Babalooooo Level 1 Level 1 (0 points)
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    Jun 29, 2010 5:37 PM (in response to jedirulez)
    I have a dlink 624 router. Still have the problem !
    Ipad, iPhone OS 3.1.3, iPad
  • jjcarstens Calculating status...
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    Jul 4, 2010 9:31 PM (in response to jedirulez)
    Netgear does not work for me. Tried all suggested solutions and none have worked for me.
    iPad, iPhone OS 3.1.3
  • Babalooooo Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 5, 2010 5:38 PM (in response to jjcarstens)
    Tried it with a friend's dsl router and netflix works fine.came back home and have the same problem. Funny thing is I have made no changes to my router settings, it just stopped working suddenly. This is strange problem that May tough to solve. I have not hard rest my router, have you tried that ?
    Ipad, iPhone OS 3.1.3, iPad
  • amipow Calculating status...
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    Jul 6, 2010 5:07 AM (in response to jedirulez)
    I think you're right about Linksys. When I tried different locations around town with free wifi, the Linksys routers all failed.
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