1 2 3 Previous Next 30 Replies Latest reply: Jul 29, 2010 10:56 AM by riotgirl626
mik311y Level 1 Level 1 (0 points)
OK I am not here to debate if the Iphone 4 is losing bars. For me it is, it might not for you. I am sorry I cannot use this phone at home without losing connection. I am willing to wait for a software fix but I need to know the return policy, with the AT&T contract and the Apple hardware? I got the phone from Apple but will they reset my two year contract I had to sign with AT&T? Would you go to the Apple store or the AT&T store? If there is another post on this matter please point me to it, yes I did search. Thanks

Message was edited by: mik311y

Iphone 4, iOS 4
  • 1. Re: Iphone 4 return Policy?
    cgarre Level 1 Level 1 (10 points)
    Even i have the same question ! Can someone please answer this.
  • 2. Re: Iphone 4 return Policy?
    Johnathan Burger Level 6 Level 6 (14,900 points)
    Apple has nothing to do with the contract you signed with AT&T.
    The return policy is 14 days from date of purchase, minus a restocking fee(10%).

    AT&T contract issues will have to be taken up with AT&T.
  • 3. Re: Iphone 4 return Policy?
    cgarre Level 1 Level 1 (10 points)
    what if you did not open the box
  • 4. Re: Iphone 4 return Policy?
    mik311y Level 1 Level 1 (0 points)
    I think you are right Johnathan, thats what I was afraid of hearing. Returning this phone might end up being a logistical nightmare. If I cannot get my contract reset I think I will just have to keep the phone.
  • 5. Re: Iphone 4 return Policy?
    808geek Level 1 Level 1 (0 points)
    Ooo, I hope it doesn't end up being a logistical nightmare. I wanted to know what my options are as well if I ended up returning the phone and how they would be able to reset my upgrade eligibility. I did a search and over on macrumors forum someone had just purchased their new phone on launch day and returned it the next day on friday. He said he spoke with someone with AT&T about reseting the upgrade eligibility and AT&T had said once they confirm that you have returned the phone to Apple it will reset your upgrade eligibility. He said you could also walk into any AT&T store and just show them the return receipt and they would reset it. I would think from the time you returned it to Apple, it would take maybe 48 hrs for the whole process to reset in their systems.

    Hope this helped.
  • 6. Re: Iphone 4 return Policy?
    Eric Westby Level 4 Level 4 (1,795 points)
    The only way you could have an unopened box is if you paid the full $699 retail price for one without a contract. In which case, return away! Though you're far better off selling it online: unopened, they're going for about $900 on Craigslist, and it's completely legal since you don't have a contract.
  • 7. iPhone has a 30 day return policy
    '' Level 2 Level 2 (195 points)
    Johnathan Burger wrote:
    --Apple has nothing to do with the contract you signed with AT&T.--
    The return policy is --14 days-- from date of purchase, minus a --restocking fee(10%)--.


    Apple's iPhone return policy is 30 days and the $175 early termination fee is avoided. Also the restocking fee only applies for opened packages.

    Source: http://storeimages.apple.com/1712/store.apple.com/Catalog/US/Images/salespolicie s.html#iphonereturns

    iPhone Return Policy

    If you are not satisfied with your iPhone purchase, please visit online Order Status or call 1-800-676-2775 to request a return. The iPhone must be returned to our warehouse within 30 calendar days from shipment to avoid an $175 early termination fee. The iPhone must be returned in the original packaging, including any accessories, manuals, and documentation.

    Apple will assess a 10% restocking fee on any opened iPhone. Shipping fees are not refundable.

    Note: iPhones must be returned to the original point of purchase (e.g., Apple Online Store, Apple Retail Store, AT&T, Apple Authorized Reseller) with a proof of purchase (e.g., Shipment Notification, Invoice Receipt).
  • 8. Re: Iphone 4 return Policy?
    gizzys dad Level 1 Level 1 (140 points)
    You can get it unopened because you don't have to activate it in store like the 3g's.
  • 9. Re: Iphone 4 return Policy?
    '' Level 2 Level 2 (195 points)
    Eric Westby wrote:
    The only way you could have an unopened box is if you paid the full $699 retail price for one without a contract.


    An iPhone ordered from Apple.com and shipped to your home arrives unopened.
  • 10. Re: iPhone has a 30 day return policy
    Tamara Level 6 Level 6 (13,730 points)
    The ETF is actually $325 now.
  • 11. Re: iPhone has a 30 day return policy
    '' Level 2 Level 2 (195 points)
    The ETF is actually $325 now.


    http://www.wireless.att.com/cell-phone-service/legal/return-policy.jsp

    Not "now"... if returned after 30 days of purchase, then yes it's $325 - $10 for each full month of your Service Commitment that you complete. After 30 days you have completed a full month of service so the ETF is actually $315 after 30 days and -$10 every month after that.
  • 12. Re: Iphone 4 return Policy?
    Eric Westby Level 4 Level 4 (1,795 points)
    I stand corrected -- I had to activate mine in the store, but it's good to know there are other folks with different experiences.

    Of course it would seem that if you bought the discounted version, even after returning it your upgrade counter gets reset, precluding any more discounted phones for a couple of years, so the restocking fee is the least of your problems....
  • 13. Re: Iphone 4 return Policy?
    MacProMan Level 1 Level 1 (10 points)
    You have 30 days to return the iPhone back to the Apple Store. You will not be charged a restocking fee since the box is opened in the store in order to have it activated. Your new two year contract will be nullified.
  • 14. Re: Iphone 4 return Policy?
    vatkins1906 Level 1 Level 1 (15 points)
    At&T will reset your contract if returned to apple within 30 days. I am returning my iPhone4 on Tuesday. I have no need for a $300.00 Brick. I will deal with the quickly draining battery of the Sprint HTC EVO4 and just keep a charger handy at all times. BYE BYE APPLE! YOU BLEW IT BIG TIME!!!!
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