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Issue with Proximity Sensor during calls

468127 Views 1,688 Replies Latest reply: Jul 14, 2010 6:18 AM by Nubz N. RSS
  • wpruchnik Calculating status...
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    Jun 28, 2010 1:58 PM (in response to djproduct)
    If you place your finger over the phone during a call, at what distance does the proximity sensor activate?
    iPhone 4, iOS 4
  • wpruchnik Level 1 Level 1 (0 points)
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    Jun 28, 2010 2:00 PM (in response to mdalegre)
    I borrowed a brand new 3Gs running iOS4 from a colleague at work today and her iPhone 3Gs's proximity sensor activates at a distance of 2" from the phone and all 4 iPhone 4s that I have tested activate at about 3/4". This seems to me to be the issue that is encountered as the phone rocks back and forth - particularly, as some have indicated, when holding the phone between the shoulder and the ear.
    iPhone 4, iOS 4
  • irazisme Calculating status...
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    Jun 28, 2010 2:09 PM (in response to mdalegre)
    I don't know the cause, but my iPhone4 has started hanging up while I am talking on the phone. Is this problem being looked into by Apple?
    iPhone4, iOS 4
  • iradeon7 Calculating status...
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    Jun 28, 2010 2:11 PM (in response to djproduct)
    @djproduct: I also got my phone replaced, I thought it had stopped but then it started up again. I even set up my phone as a new phone and everything. I'm more inclined to believe this is a software issue.
    MacBook Pro, iPhone 4, iOS 4, 10.6.4
  • mhinesjr Level 1 Level 1 (0 points)
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    Jun 28, 2010 2:12 PM (in response to mdalegre)
    Same crappy issue. To make matters worse, I'm left-handed too. I just can't believe how much Apple dropped the ball on this one. I'm seriously considering down-grading to the 3GS
    iphone, iOS 4
  • cashley Calculating status...
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    Jun 28, 2010 2:18 PM (in response to mdalegre)
    Husband and I have both been using our old 3G cases, I didn't think that was it but it appears the issue has gone away since I quit using the old case.
  • John H Trimble Level 1 Level 1 (15 points)
    Currently Being Moderated
    Jun 28, 2010 2:27 PM (in response to jls33fsls)
    jls33fsls wrote:
    I am having the same issue. I am holding my phone in the exact same way I always did with my 3G, and it is right up against my face, but it continuously switches the screen on and off. I was just on a 10 minute call where mute was turned on 3 times and speaker once, all by my ear.


    Count me in - same exact problem here.
    2.2GHz MacBook, 2GB/250GB, Time Capsule, Mac OS X (10.6), iPhone 4
  • jonjon1978 Calculating status...
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    Jun 28, 2010 2:31 PM (in response to cashley)
    Same problem here. It happen a few times while holding the phone against my shoulder and another time when I pull it away to look at the screen and then brought it back to my ear. I hope is only a software issue and they can release an update soon. Between this and the antenna problem I am re-thinking my position for apple. They need to get it together, to much bad rep since the release. Not good apple, not good.
    Macbook, Mac OS X (10.4.7)
  • Issue with Proximity Sensor Calculating status...
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    Jun 28, 2010 2:33 PM (in response to mdalegre)
    In just 3 days my ear and cheek muted calls, started FaceTime, moved calls to speakerphone out of the blue, hung up on people I called, went back to the home screen and launched apps... Worst yet: putting one caller on hold while dialing an expensive international call and putting it in conference.

    This has NEVER happened to me with my 3G and my 3GS - NEVER, not even once. The iPhone 4 did it to me about 25 times in its first 3 days alone!

    This is just not a device you can trust in a normal course of communications and business. I don't understand how this experimental shoddy unit ever made it to market in this condition.
    Windows 7, iOS 4, itunes 9.2
  • vatkins1906 Level 1 Level 1 (15 points)
    Agreed. I have had all iPhones released and never did i experience this horrible issue. I do not have an issue with reception but this sensor problem makes it almost impossible to use the iPhone most basic function and that is cellular service. Im returning on Friday!
    MacBook Pro, Mac OS X (10.5.8), 32 GB iPhone 3GS
  • bbrannan Calculating status...
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    Jun 28, 2010 2:47 PM (in response to mdalegre)
    I have had the same issue with my iP4...I was in the middle of a call and I assume that my cheek must have pressed the END CALL and dialed another number from my call list, because next thing I knew - my phone was calling someone else. Now, I wish that I had waited a few months to let Apple work out their bugs!

    Message was edited by: bbrannan
    iPhone 4, iOS 4
  • pico2 Calculating status...
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    Jun 28, 2010 2:50 PM (in response to mdalegre)
    This s happening to me as well. I have the 32gb iPhone 4. And every time I place a call and the phone reaches my face. It does something I didn't tell it to. It hangs up or puts mute or speaker on
    macbook Pro
  • CAL205 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 28, 2010 2:51 PM (in response to mdalegre)
    I am having all of the issues that the rest of iPhone 4 owners are having. I just got back from the Genius Bar and the rep told me that this is a known issue and he thinks it will be fixed in the upcoming update. He said he could exchange my handset but there is a good chance it will have the same issue. He said to just wait and see if the update fixes the problem and if it doesn't they will gladly exchange the handset.
    iOS 4
  • Craig Isbell Calculating status...
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    Jun 28, 2010 3:01 PM (in response to mdalegre)
    Ditto. Me to. So far muted calls and dialed numbers during a call a few times. Blamed others for pressing buttons in my ear until realized it was ME!!!
    2 x 3.2GHz Quad-Core Intel Xeon, Mac OS X (10.6.4)
  • myiphone Calculating status...
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    Jun 28, 2010 3:03 PM (in response to mdalegre)
    The screen will blink randomly when I have headphones in while on a call. Seems to be related. Haven't made enough calls yet to see if it happens when I have to up to my face. I did drop some calls recently with excellent signal...
    iPhone 4, iOS 4
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