8 Replies Latest reply: Nov 21, 2005 7:47 PM by Kaichi
zigzag7 Level 1 Level 1 (0 points)
In the last couple of months, I am sporadically losing e-mail from my inbox. Last night I lost more than 600 e-mails in my inbox. I don't keep a lot of e-mails there--maybe 1,000 or so, give or take 200, and they are not huge. Maybe 30 MB at most. I have rebuilt my inbox, as suggested in other Discussion posts, to no avail. Apple Mail just seems to act weird from time to time with no apparent reason. Apple Mail also seems to freeze from time to time. When that happens and I reboot and open Mail again, I'll get as many as 200 previously read e-mails that are marked as unread. I'd really like to know why this software is so unstable and how I can keep this from happening. I prefer using Apple products, but I'm pretty sure I'm going to switch if I can't find an answer to this. Thanks.

powermac g5, Mac OS X (10.3.9)
  • 1. Re: losing e-mail from inbox
    Kaichi Level 1 Level 1 (0 points)
    I am having a similar problem, but it started two days ago. All of a sudden, I lost *two years* worth of emails from the inbox. It doesn't look like any other mailboxes are affected, just the main inbox. (O.o)
  • 2. Re: losing e-mail from inbox
    Donald Morgan Level 6 Level 6 (12,465 points)
    Zig Zag, take your time and read my answer in this post.
    http://discussions.apple.com/thread.jspa?threadID=230769&tstart=0
    Cheers..Don
  • 3. Re: losing e-mail from inbox
    Allan Sampson Level 10 Level 10 (123,340 points)
    A few questions.

    Your OS detail indicates you are running 10.3.2. If accurate, is there a reason you have not updated to 10.3.9?

    For what type of account - .Mac, IMAP or POP?

    If a POP type account, quit Mail first and using the Finder go to Home > Library > Mail > this account named folder (named by the user name and incoming mail server for the account) > INBOX.mbox.

    Move the INBOX.mbox to the Desktop.

    When re-launching Mail, a new (and empty) INBOX.mbox will be created automatically by Mail within the account named folder when receiving the next message via the account. This will ensure no new received messages will be lost since if a POP type account, I believe the account's Inbox mailbox has an "overstuffed" mailbox issue which means the mailbox has some corruption but the messages may still be available.

    Control-click on the old INBOX.mbox moved to the Desktop and at the menu window that appears, select Show Package Contents.

    List the package content file names and size of each here.

    Since an account's Inbox mailbox is usually the most active mailbox and more prone to minor corruption over time, it is not a good idea to use an account's Inbox mailbox as the final storage location for all received messages not deleted. Better to utilize user created "On My Mac" mailboxes to sort received and sent messages by category.
  • 4. Re: losing e-mail from inbox
    Kaichi Level 1 Level 1 (0 points)
    A few questions.

    Your OS detail indicates you are running 10.3.2. If
    accurate, is there a reason you have not updated to
    10.3.9?



    Yeah, there is. I'm on a slow dialup connection, which kicks me offline a lot, in the middle of downloads. I've been trying to update since 10.3.3, but for some reason, it won't let me resume a download, and just starts over from the beginning...and then I get disconnected, and it starts over. I'm not sure how else to get the updates. If they had them available on a disk, I'd happily pay for them, just to avoid this slow connection. But I continue to try! (^-^)



    For what type of account - .Mac, IMAP or POP?



    It's POP.


    If a POP type account, quit Mail first and using the
    Finder go to Home > Library > Mail > this account
    named folder (named by the user name and incoming
    mail server for the account) > INBOX.mbox.

    Move the INBOX.mbox to the Desktop.

    When re-launching Mail, a new (and empty) INBOX.mbox
    will be created automatically by Mail within the
    account named folder when receiving the next message
    via the account. This will ensure no new received
    messages will be lost since if a POP type account, I
    believe the account's Inbox mailbox has an
    "overstuffed" mailbox issue which means the mailbox
    has some corruption but the messages may still be
    available.

    Control-click on the old INBOX.mbox moved to the
    Desktop and at the menu window that appears, select
    Show Package Contents.

    List the package content file names and size of
    each
    here.


    Ok, did that, and here's what I have:

    kaisatake@pop.gmail.com:
    content_index 584 kb
    content_index-(null)-290 88 kb
    mbox 820 kb
    tableofcontents 12kb

    kyokipress@mail.kyokipress.com:
    tableofcontents 24 kb
    mbox 1.5 mb
    Info.plist 4 kb
    content_index-acc00312.ipt.aol.com-358 3.4 mb
    content_index-acadd376.ipt.aol.com-357 3.3 mb
    content_index 864 kb



    Since an account's Inbox mailbox is usually the most
    active mailbox and more prone to minor corruption
    over time, it is not a good idea to use an account's
    Inbox mailbox as the final storage location for all
    received messages not deleted. Better to utilize user
    created "On My Mac" mailboxes to sort received and
    sent messages by category.




    Ah, thanks for the advice! I'll do that, right now. I really appreciate all your help.
  • 5. Re: losing e-mail from inbox
    Allan Sampson Level 10 Level 10 (123,340 points)
    Yeah, there is. I'm on a slow dialup connection,
    which kicks me offline a lot, in the middle of
    downloads. I've been trying to update since 10.3.3,
    but for some reason, it won't let me resume a
    download, and just starts over from the
    beginning...and then I get disconnected, and it
    starts over. I'm not sure how else to get the
    updates. If they had them available on a disk, I'd
    happily pay for them, just to avoid this slow
    connection. But I continue to try! (^-^)


    Do you live near an Apple Store, an Apple authorized repair facility or a public library with a high speed connection? If so, you can download the 10.3.9 Combo Update from Apple's support website and save the Combo Update to CD.

    Ok, did that, and here's what I have:

    kaisatake@pop.gmail.com:
    content_index 584 kb
    content_index-(null)-290 88 kb
    mbox 820 kb
    tableofcontents 12kb

    kyokipress@mail.kyokipress.com:
    tableofcontents 24 kb
    mbox 1.5 mb
    Info.plist 4 kb
    content_index-acc00312.ipt.aol.com-358 3.4 mb
    content_index-acadd376.ipt.aol.com-357 3.3 mb
    content_index 864 kb


    These mailboxes have some corruption. All messages and message attachments are stored or should be stored in the mbox package file.

    For the first INBOX.mbox, the content_index-(null)-290 88 kb is not a normal package file and some messages are being incorrectly stored in the content_index 584 kb which should not be this large.

    It doesn't appear there are many messages contained in this mailbox.

    For the second INBOX.mbox, some messages are being incorrectly stored in these package files which are not normal.

    content_index-acc00312.ipt.aol.com-358 3.4 mb
    content_index-acadd376.ipt.aol.com-357 3.3 mb

    And the content_index 864 kb should not be this large.

    How many messages were available in each account's Inbox mailbox since neither one appears to be storing many messages?

    The manual procedure I have will probably cause some messages to be lost but I have an mbox breaker script that may be able to recover all messages by splitting both mailboxes into smaller sections.
  • 6. Re: losing e-mail from inbox
    Kaichi Level 1 Level 1 (0 points)
    Do you live near an Apple Store, an Apple authorized
    repair facility or a public library with a high speed
    connection? If so, you can download the 10.3.9 Combo
    Update from Apple's support website and save the
    Combo Update to CD.



    Ok, thanks! I'll see what I can do, there.


    Ok, did that, and here's what I have:

    kaisatake@pop.gmail.com:
    content_index 584 kb
    content_index-(null)-290 88 kb
    mbox 820 kb
    tableofcontents 12kb

    kyokipress@mail.kyokipress.com:
    tableofcontents 24 kb
    mbox 1.5 mb
    Info.plist 4 kb
    content_index-acc00312.ipt.aol.com-358 3.4 mb
    content_index-acadd376.ipt.aol.com-357 3.3 mb
    content_index 864 kb

    These mailboxes have some corruption. All messages
    and message attachments are stored or should be
    stored in the mbox package file.

    For the first INBOX.mbox, the
    content_index-(null)-290 88 kb is not a normal
    package file and some messages are being incorrectly
    stored in the content_index 584 kb which should not
    be this large.

    It doesn't appear there are many messages contained
    in this mailbox.

    For the second INBOX.mbox, some messages are being
    incorrectly stored in these package files which are
    not normal.

    content_index-acc00312.ipt.aol.com-358 3.4 mb
    content_index-acadd376.ipt.aol.com-357 3.3 mb

    And the content_index 864 kb should not be this
    large.

    How many messages were available in each account's
    Inbox mailbox since neither one appears to be storing
    many messages?



    The first one listed probably had 500 or so messages in it, at least. The second one was my main account, and had around 2000 messages in it, if my memory is correct.


    The manual procedure I have will probably cause some
    messages to be lost but I have an mbox breaker script
    that may be able to recover all messages by splitting
    both mailboxes into smaller sections.



    I think I might prefer to try the script, and hope to save as many as possible. Do I need to email you?
  • 7. Re: losing e-mail from inbox
    Allan Sampson Level 10 Level 10 (123,340 points)
    There aren't many messages available per the package content files and size of each for the first INBOX.mbox listed but there are messages available per these package content files listed for the second INBOX.mbox.

    content_index-acc00312.ipt.aol.com-358 3.4 mb
    content_index-acadd376.ipt.aol.com-357 3.3 mb

    But I don't know if all 2000 messages are still available.

    What is your hard drive capacity and available free space?

    You can get my email address by selecting my name.
  • 8. Re: losing e-mail from inbox
    Kaichi Level 1 Level 1 (0 points)
    There aren't many messages available per the package
    content files and size of each for the first
    INBOX.mbox listed but there are messages available
    per these package content files listed for the second
    INBOX.mbox.



    That makes sense, as I haven't had that account all that long.


    content_index-acc00312.ipt.aol.com-358 3.4 mb
    content_index-acadd376.ipt.aol.com-357 3.3 mb

    But I don't know if all 2000 messages are still
    available.



    I'm only making a guess at how many there were. I just know there were a lot, and it was well over 1000. I can hope some of the more important ones will be among the salvagable, but if not, I'll survive. (^-^)


    What is your hard drive capacity and available free
    space?


    My hard drive is 40 gb, and I have 12.29 gb of free space, right now.


    You can get my email address by selecting my name.



    Thanks! Just sent you a letter.