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462819 Views 1,688 Replies Latest reply: Jul 14, 2010 6:18 AM by Nubz N.
Currently Being ModeratedJul 7, 2010 11:20 PM (in response to mdalegre)I tested my iphone 4 and I am an engineer and a programmer myself, seems like the sensor works only if you manage to cover up the top part of the iphone before you hit anything on the screen. If you manage to touch any button before the screen is disabled, the sensor won't do anything anymore for the whole duration of the call. Should be a software issue that the sensor state get stuck once it failed.iphone 4, iOS 4
Currently Being ModeratedJul 7, 2010 11:38 PM (in response to mdalegre)Same problem here. I've owned every iPhone model since launch, but with the iPhone4's proximity sensor issue I just cannot trust the phone while making voice calls. Apple's lack of comment on this issue is troubling.MacBookPro, Mac OS X (10.6.4)
Currently Being ModeratedJul 8, 2010 1:24 AM (in response to mdalegre)Same problem here. I called Apple Tech support and got transferred to Senior Advisor. He told me they know about the proximity issue, and they're "capturing" phones with this problem. He made Genius appt for me and said they'll replace my iPhone right away.iPhone 4, iOS 4
Currently Being ModeratedJul 8, 2010 1:53 AM (in response to mdalegre)Same. For me it is a bit different. When I put the phone up, the proximity sensor turns on and stops any accidental touches. As I talk and move my head around, the screen turns back on and 80% of the time my cheek bone or ear "hits" a button. Usually MUTE or HOLDiPhone, iOS 4
Currently Being ModeratedJul 8, 2010 2:09 AM (in response to KJYoung)
Same problem here. I called Apple Tech support and got transferred to Senior Advisor. He told me they know about the proximity issue, and they're "capturing" phones with this problem. He made Genius appt for me and said they'll replace my iPhone right away.
So does this mean we should get replacements till we get the phone which is working rite ?Iphone4, iOS 4
Currently Being ModeratedJul 8, 2010 3:12 AM (in response to mdalegre)The white iphone 4 has the holes above the speaker for the proximity sensor. I isn't a fix for the proximity problems. It is just the way they have to deal with the white face. The sensor has to be able to SEE. If they didn't have the holes the sensor would not work at all. On the black phones you don't have anything covering the sensor so it can see without the holes.Mac, Mac OS X (10.5.1)
Currently Being ModeratedJul 8, 2010 3:17 AM (in response to iphone4_925)I changed my iPhone 4 the day after launch as had proximity issues from the off. New phone no better. Has anyone actually experiencing these problems, seen them go away when they replaced their phone? I've restored, reset settings, etc. but have yet to 'set up as a new phone' and then re-sync, which may cure?
Jeez this is the most annoying problem I've ever had with an Apple product in 30 years!MBP, Air, iPad, iPhone, Mac Mini, Apple TV, Mac OS X (10.6.4)
Currently Being ModeratedJul 8, 2010 3:19 AM (in response to iphone4_925)Hi iP4_925,
When I visualise my prox sensor on my black iP4 it appears to be closer (i.e. a tad lower) to the ear-slot than the hole-array on the white iP4. Can't be sure until I have a good look at a white one, but that's how it seems to me.
It still begs the question as to the function of the array.
Does anybody know why the white iPhone has perforated holes in front of the proximity sensor to let light through but the black phone does not?
Thank you for asking that. I was exactly going to ask this rite now I smell something fishy Why are there Holes exactly on top of the proximity sensor on white IPHONE 4 Hmmmm if those picture are legit That's a change in designing then rite on white vs black
White iphone picture here
http://img192.imageshack.us/img192/6721/whiteiphone410070741.jpgMac mini, Mac OS X (10.6.3), iPhone 3GS 16GB, iOS 4, iPhone 4 32GB
Currently Being ModeratedJul 8, 2010 3:33 AM (in response to iPhoneFanSince2G)@iPhoneFanSince2g; iPhone Return Policy
If you are not satisfied with your iPhone purchase, please visit online Order Status or call 1-800-676-2775 to request a return. The iPhone must be returned to our warehouse within 30 calendar days from shipment to avoid an $175 early termination fee. The iPhone must be returned in the original packaging, including any accessories, manuals, and documentation.MacBook Pro, Mac OS X (10.5.8), 32 GB iPhone 3GS
Currently Being ModeratedJul 8, 2010 5:47 AM (in response to TB1977)Check this out in case you have nit seen it:
This is close to an official Apple response as we have gotten thus far.Windows
Currently Being ModeratedJul 8, 2010 6:44 AM (in response to sitecreations)*We bought 2 iPhone 4s on launch day. Since then, we have unintenionally hung up on almost 4 dozen calls, many key presses, quite a few unintended conference calls, and random dialing. We both love our phones, but the prox sensor issue is ridiculous, and we're considering downgrading to our old 3G iphones. We both use cases, so have not had the antenna issue, but for a company that rightfully prides itself on quality products, that this problem got through quality control and testing is inexcusable.*iPhone 4, iOS 4
Currently Being ModeratedJul 8, 2010 6:51 AM (in response to sdexter)*I forgot to add that we have tried restoring as a fresh phone (we originally restored from our previous 3G phones), and resetting settings, neither of which worked.*iPhone 4, iOS 4
Currently Being ModeratedJul 8, 2010 7:20 AM (in response to mdalegre)This, without a doubt, is the most frustrating and glaring problem facing the iPhone 4 today. This problem far outweighs the antenna problem that has drawn so much attention by the press and at least recognition by Apple. This problem is so bad that i have produced this problem on over 60% of my calls. I have reset the device several times (both hard and soft resets), and I have done a fresh restore of the device several times as well and the problem persists. With this problem teh device is almost unusable for the purposes of a phone. I have 3 iPhone 4's in my household (mine, my wifes, and my sons) and all have the same issue. This problem needs immediate recognition (at the very least by Apple) and escaleated problem resolution. I for one will never be one to acquire an early model of one of their products again because i don't want to be the guinea pig beta testing their products.iPhone 4, iOS 4