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Mail not fetching new mail from server

2822 Views 8 Replies Latest reply: Jul 13, 2010 3:56 AM by Hotsouma RSS
Hotsouma Level 1 Level 1 (0 points)
Currently Being Moderated
Jul 8, 2010 7:01 AM
Hi

I use mail for my Gmail account and my University's account. Recently, it's not fetching new mail from both servers. I deleted both accounts and signed in again from the preferences, it works, after a couple of days or so it doesn't fetch again.

Please help.
White MacBook, iPhone 3G, 64GB WiFi iPad, Mac OS X (10.6.3)
  • Ernie Stamper Level 8 Level 8 (37,455 points)
    Currently Being Moderated
    Jul 8, 2010 10:11 AM (in response to Hotsouma)
    Are both accounts IMAP, and if so, is the User IDLE command selected in Mail Preferences/Accounts/Advanced?

    Ernie
    Mac Pro 8 Core, iBook, and QS G4 867, Mac OS X (10.6.4), 10.5.8, 10.4.11, Aperture 2 & 3; FCS3
  • Ernie Stamper Level 8 Level 8 (37,455 points)
    Currently Being Moderated
    Jul 9, 2010 5:47 AM (in response to Hotsouma)
    Are there any symbols beside the inbox of each account (with Inbox expanded to show each one)?

    Click on Window in the menubar and choose Connection Doctor -- what does it report?

    Click on Window again and choose Activity. Watch the Activity monitor while you click to Get Mail.

    Ernie
    Mac Pro 8 Core, iBook, and QS G4 867, Mac OS X (10.6.4), 10.5.8, 10.4.11, Aperture 2 & 3; FCS3
  • Ernie Stamper Level 8 Level 8 (37,455 points)
    Currently Being Moderated
    Jul 9, 2010 1:20 PM (in response to Hotsouma)
    Connection Doctor gives reports on both the Incoming and Outgoing(SMTP) for each account. Do you have two Gmail accounts, and is the appended email address different on each?

    Ernie
    Mac Pro 8 Core, iBook, and QS G4 867, Mac OS X (10.6.4), 10.5.8, 10.4.11, Aperture 2 & 3; FCS3
  • Ernie Stamper Level 8 Level 8 (37,455 points)
    Currently Being Moderated
    Jul 10, 2010 11:36 AM (in response to Hotsouma)
    Have you not reported the presence of two smtp.gmail.com?

    If you have been or are intending to access your Gmail as an IMAP, then remove the account, and add it back again. Before adding it back, remove any SMTP referencing Gmail at Mail Preferences/Accounts/Account Information by clicking on the arrows beside the name of one of the SMTP and choosing Edit Server List. Highlight each that reference Gmail, and remove them. Then allow the setup of the Gmail account to automatically add the smtp.

    Ernie
    Mac Pro 8 Core, iBook, and QS G4 867, Mac OS X (10.6.4), 10.5.8, 10.4.11, Aperture 2 & 3; FCS3

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