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network connection was reset

25995 Views 55 Replies Latest reply: May 23, 2011 8:04 AM by toniobarton RSS
  • ACReptiles.com Calculating status...
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    Jul 9, 2010 5:26 PM (in response to berniej)
    Same thing happening to me. Tried to buy two movies and was getting that error. I rebooted my iMac and now it's just hanging. Got out my MacBook Pro and it's doing the same thing. I was thinking about dumping my cable subscription, but this download issue kinda makes me think that would be a bad idea.
    24" iMac, 13.3" MacBook Pro, iPad, iPhone, iPod Classic..., Mac OS X (10.6.4)
  • dosers Level 2 Level 2 (390 points)
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    Jul 9, 2010 7:00 PM (in response to berniej)
    Same issue here. Since 9.2 it seems. Getting worse, and it ONLY affects iTunes downloads, on several systems we have. Sheesh.
    Mac Pro Nehalem 8 core 2.93, 32GB, GTX 285, MacBook Pro core i7, 8GB, 512SSD, Mac OS X (10.6.4)
  • LA_Writer Calculating status...
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    Jul 9, 2010 8:29 PM (in response to berniej)
    I now seem to be having the same issue..."the network connection was reset" is all I am getting. I tried to call Apple Care and it's was too late...their closed.

    I did notice that when I clicked on my account in the upper right side of iTunes...I was able to see all the "Stores" and then when I clicked "App Store" it worked. Also, clicking on "Home" or the little house in the upper left also seems to be a work around.
    iMac 24", MBP 2.8 GHZ, Mac OS X (10.6.4)
  • ohgrl Level 1 Level 1 (0 points)
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    Jul 10, 2010 9:32 AM (in response to berniej)
    My husband and I are getting the "network connection reset" error -3253 on our Macs (desktop and laptop) since we installed 9.2. Interestingly though, I can download music and apps through my 3G ipod Touch. Help us Apple, my consumer dollars are waiting on you.
    iMac Intel Core 2 Duo, Mac OS X (10.6.4), 4GB RAM, dual 3.06 GHz
  • MacHay Level 1 Level 1 (15 points)
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    Jul 10, 2010 10:30 AM (in response to berniej)
    Also seeing this issue since 7/9 PM. Seems erratic and like others, all other aspects of connectivity working fine. Was using 10.6.4/9.2 prior to yesterday without issue, so maybe this is an iTunes Store issue, more than a local user issue.

    The only thing that has changed for me is I registered for the MobileMe calendar beta the day before, so I wonder if this is somehow affecting my Apple services.
    iMac, Mac OS X (10.6.4), Apple TV, iPhone, Misc iPods, TC, iPad 3G
  • Joseph Bacon Level 1 Level 1 (45 points)
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    Jul 10, 2010 10:45 AM (in response to berniej)
    Started Thursday night when I tried to update some apps on my Mac mini. I got the same error messages. Also get the connection lost message when checking to see if the if the software is up to date.
    Mac Book Core Duo and Mac Mini Core Duo 2 2 GB RAM, Mac OS X (10.6.4), Also have IPhone 4
  • markwhy Calculating status...
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    Jul 10, 2010 12:36 PM (in response to Joseph Bacon)
    Same with me. Using iMac trying to purchase new iPhone apps and download updates. Last night the error came up 100% of the time. This morning I can get about 25% of the attempt to work, 75% give me the network reset error. Wish they would hurry up with the fix. You would think they're losing a lot of revenue while we can't buy and download.
    iMac, Mac OS X (10.6.4)
  • bandit Level 3 Level 3 (875 points)
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    Jul 10, 2010 2:44 PM (in response to berniej)
    Berniej,

    Why have you listed this post as solved? Did you find a fix for the problem? I am getting The "network connection was rest" whenever I plug my iphone into my macbook pro and it launches itunes. Also when trying to download apps.

    How did you resolve this?
    desktop G5 2.3 GHZ, blk macbook, 15" macbook pro, iphone 4, Mac OS X (10.6.2)
  • IlariaP Level 1 Level 1 (0 points)
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    Jul 10, 2010 11:01 PM (in response to btut)
    Same problem since I downloaded 9.2 and it's getting worse. Before I was able to connect to the iTunes Store and download after a few attempts. Now I get the error message- Network connection was reset - as soon as I click on the iTunes Store icon.
    MacBook Pro, Mac OS X (10.6.4)
  • Chad Leeper Level 1 Level 1 (5 points)
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    Jul 11, 2010 10:19 AM (in response to berniej)
    Same issues!

    I thought it might've been some hiccup with downloading and my wireless network. Thought I had worked around it by refreshing the connection with a new browser page - but nope. Not consistently anyhoo.
    Mac Pro 2.66 Ghz Quad-Core Intel Xeon, Mac OS X (10.5.8), Hardwired to a cable modem
  • mpolda Level 1 Level 1 (5 points)
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    Jul 11, 2010 11:06 AM (in response to berniej)
    I had the same issue. Today I couldn't even open the iTunes store. I set up a support call and no sooner had I hit the button than the phone rang. After spending half an hour troubleshooting which included resetting Safari, I think we hit upon a solution. The tech had me move the iTunes preferences file to the desktop. When I reopened iTunes it recreated the file and everything seems to work fine now. The file is located at: user/library/preferences/com.apple.iTunes.plist. Don't delete it until you're sure the new one works. You'll have to walk through your iTunes preferences and reset a few things to the way they were before, but it's relatively painless. Good luck.
    2.4 GHz MacBook (white), Mac OS X (10.6.3), 4 Gb Ram, 320 Gb HD
  • Jeffrey103 Calculating status...
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    Jul 11, 2010 5:36 PM (in response to berniej)
    Same problem here. Nothing seems to correct it.
    Intel iMac, Mac OS X (10.6.4)
  • mikesd Level 1 Level 1 (0 points)
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    Jul 11, 2010 6:41 PM (in response to berniej)
    I've been having the same problem. Seems it got worse with iTunes 9.2 (61). Now I'm seeing it with clicking on links to artists, downloads and app downloads.
    Mac OS X (10.6.4)
  • mpolda Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 11, 2010 11:46 PM (in response to mpolda)
    Never mind. I thought it was working because it's responding faster and I'm able to explore the different parts of the store (apps, music, podcasts, etc.) which I couldn't do this morning, but I still can't download app updates. Back to the drawing board.
    2.4 GHz MacBook (white), Mac OS X (10.6.3), 4 Gb Ram, 320 Gb HD
  • riesar12 Level 1 Level 1 (0 points)
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    Jul 12, 2010 5:59 AM (in response to mpolda)
    Not sure if this thread is still alive- it's marked "solved" but clearly isn't. We're getting the "network connection reset" error as well- on our Macbook connected wirelessly to a AEBS. Internet works great otherwise- it's an iTunes issue. Any suggestions anyone?
    Macbook intel dual-core, Mac OS X (10.6.4), Also, Mac-Mini, iMac

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