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Serious antenna problem!

70300 Views 434 Replies Latest reply: Jul 4, 2011 4:14 AM by Tadeu RSS
  • Denethor1977 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 10, 2010 4:40 PM (in response to Ohio Jim)
    Don't even try to understand it. There are several posters on here that almost come off sounding like bots. They hop around to every thread insulting anyone who posts about a problem.

    First they tell the poster that it's just them and everyone else is in iPhone 4 Nirvana.

    Second, they tell the poster that they just need to quit complaining and return the phone.

    Lastly, when the poster gives up and says they're going to return the phone, they try to talk you out of it saying it's just a network problem or Apple will fix it.

    Ohio Jim wrote:
    I did not understand your comment however on the older phones - mine is a two week old iPhone 4. I write software for a living and I have very little patience for making excuses - it either works or it does not, and mine clearly does not. If my team had produced this disaster I would be out looking for another job and not sparing with Apple apologists on a discussion thread.
    iOS 4
  • Mark870 Calculating status...
    Currently Being Moderated
    Jul 10, 2010 4:46 PM (in response to Denethor1977)
    Denethor1977 speaks the truth.
  • applefandan Level 4 Level 4 (1,040 points)
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    Jul 10, 2010 5:14 PM (in response to RyanGSXR)
    Honestly, after actually finally being able to USE and iPhone 4 in an apple store, I have to say this problem is extremely exaggerated. I held the phone normally for a few MINUTES and nothing happened. Then I held it so that that the only thing touching the phone were two fingers, one covering each slit on the side of the phone. Still no signal drop. It was only when I literally SQUEEZED the sides of the phone on the slits that the bars started to drop. Now I don't know about you guys but I don't happen to squeeze my phone at two particular points on the phone. I just hold it without any extra pressure than what is required. When I did this with the iPhone 4, I had NO problems whatsoever.
    MacBook Pro Unibody 15'', white iMac-intel core 2 duo processorc, Mac OS X (10.6.4), iPhone 3G-iOS4
  • Mark870 Level 1 Level 1 (0 points)
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    Jul 10, 2010 5:19 PM (in response to applefandan)
    icantwaitformyiphone,

    Just the fact that it's being discussed and you are addressing the issue in the above described manner makes you look like a troll.

    icantwaitforyoutogetyourphone
    HP
  • b_boult Calculating status...
    Currently Being Moderated
    Jul 10, 2010 5:21 PM (in response to applefandan)
    Yes, but that's just your experience. Don't patronise the rest of us by saying that we're gripping the phone too tightly, or that we're deliberately trying to exasserbate the problem via some other means. I assure you, the second that phone is flat in the palm of my hand, the signal starts to go, and I'll eventually drop calls.

    Message was edited by: b_boult
    iOS 4
  • VibrantRedGT Level 1 Level 1 (30 points)
    Currently Being Moderated
    Jul 10, 2010 5:59 PM (in response to RyanGSXR)
    I am ready to flush this phone down the toilet. I live in a major city (Palm Beach, Florida) and my phone says No Service at my house all the time. I can't or receive any calls and the only way to use data is WiFi. I do not have a landline either. God forbid someone needs to get ahold of me in an emergency.

    I cannot switch back to Sprint because it's a work phone. If this is ATT service on all their phone then the commercial that says they cover 97% of people is a lie. My City is not apart of the 3% they do not cover.

    I drop and miss calls all day. I have a case number with Apple in which they are calling me tomorrow. ATT can't figure it out and I'm getting nothing but excuses. I would love to just go back to Sprint. I love the iPhone4 as a phone but if doesn't work as a phone then what's the point.
    MAC, Mac OS X (10.5)
  • MojoNano Level 1 Level 1 (0 points)
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    Jul 10, 2010 6:15 PM (in response to applefandan)
    Curious, the line that the Apple sales rep., at my local store, was giving customers who asked about the reception problem was the same you used: only occurred when you squeezed it incredibly hard. It was certainly not true of the three phones I tried there. Holding them without any pressure in my left hand as most people do, which bridges the antennas, caused the bars to drop gradually from 5 to 1.

    I noticed that it took about 15 seconds after grasping the phone for that to occur. I'm not sure if that delay is just a lag in the time it took the bar display the already decreasing signal, or that's the amount of time it takes the conductivity in the human hand to build up where the antennas meet to cause the "dielectric effect," changing the antenna's wavelength & subsequent signal attenuation.

    It may be that when you were holding the phones gently bridging the antennas, you didn't hold it long enough, but when you were squeezing you did. Alternatively, human hands vary in their conductivity from person to person. Your hand may have low conductivity such that it was only the case that when you held the phone very tightly that sufficient conductivity reached the antennas to cause the effect.
  • Dan Slocum Level 2 Level 2 (285 points)
    Currently Being Moderated
    Jul 10, 2010 6:29 PM (in response to MojoNano)
    MojoNano wrote:
    Curious, the line that the Apple sales rep., at my local store, was giving customers who asked about the reception problem was the same you used: only occurred when you squeezed it incredibly hard. It was certainly not true of the three phones I tried there. Holding them without any pressure in my left hand as most people do, which bridges the antennas, caused the bars to drop gradually from 5 to 1.

    I noticed that it took about 15 seconds after grasping the phone for that to occur. I'm not sure if that delay is just a lag in the time it took the bar display the already decreasing signal, or that's the amount of time it takes the conductivity in the human hand to build up where the antennas meet to cause the "dielectric effect," changing the antenna's wavelength & subsequent signal attenuation.

    It may be that when you were holding the phones gently bridging the antennas, you didn't hold it long enough, but when you were squeezing you did. Alternatively, human hands vary in their conductivity from person to person. Your hand may have low conductivity such that it was only the case that when you held the phone very tightly that sufficient conductivity reached the antennas to cause the effect.



    You are on the money. At my Apple Store today, a lot of people looking at the phones were talking about the issue. My phone is going back because of it. It is an interesting issue for me because I've been an Apple fan and I've never known Apple NOT to do the right thing. But in this case, there is denial even from experts. It's amazing.
     iMac 2.66, iPhone 3G White 16g, 2008 Macbook White, Mac OS X (10.6.4), 1.5 GB Ram
  • kjlake Level 2 Level 2 (445 points)
    Currently Being Moderated
    Jul 10, 2010 6:43 PM (in response to Dan Slocum)
    Sorry to hear that the phone is not working for you. Mine works as I would expect. I did put a bumper on it (because I wanted to, not for the antenna issue that has been described) and have not noticed the issue.

    To be fair though I almost always use a bluetooth headset when using the phone so I am not touching it anywhere, it just sits on a table or on my belt inside a case.

    Good luck...
    MacBook 2.16 Ghz white - Toshiba Satellite w/ Win XP, Mac OS X (10.5.1), iPhone 3G - iPhone 4
  • mowens81 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jul 10, 2010 6:52 PM (in response to Dan Slocum)
    Count me as another person who is frustrated with the antenna situation on the iPhone 4. I don't notice the issue at home so much because I am really close to a cell tower. But as soon as I go somewhere where the signal is not that strong, then holding the phone, normally mind you, becomes a problem because the signal will degrade to the point where I can't even connect to a website. I am not talking about a "death grip" but just having the phone in my hand in a normal fashion.

    I am extremely disappointed in Apple at this point. I love everything else about the phone, especially since I upgraded from a 3G. But this is too big of a problem for me to ignore. And yes, having a bumper on does seem to alleviate this problem, but I hate having a case on my phone. I have never used a case before, and I wasn't planning on using one now. I was wondering if something like ghost armor would help with this problem, but at this point I'm not sure if I even care anymore. As much as I would hate to go back to my 3G after experiencing the speed of this phone, I simply cannot deal with this issue for 2 years. I would rather use my 3G and wait for Apple to actually fix the iPhone 4 or get the 2011 version.
    Late 2009 Unibody MBP 2.66 GHz, iPhone 3g 16 GB, Mac OS X (10.6.3)
  • Zebra1 Level 2 Level 2 (290 points)
    Currently Being Moderated
    Jul 10, 2010 7:09 PM (in response to VibrantRedGT)
    That doesn't sound right.

    Palm Beach is a full 3G signal area as all of South Florida.

    Maybe something wrong with your phone.

    I never drop calls there, never have a single problem.
  • vidguy7 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jul 10, 2010 7:31 PM (in response to applefandan)
    First off, every IPhone in an Apple store is on their Wifi network. So if you didn't take it off of Wifi, your test was absolutely meaningless.

    Second, if you did take it off of Wifi, you may have been in a strong signal area which would then show no signal loss by holding it. So please, don't minimize or ignore a problem that DOES exist for many many people.

    It amazes me how someone can conduct one 'experiment' on one phone in one area and come to a conclusion that everyone that has experienced this issue has 'extremely exaggerated' it. Amazing. Are some people really that self-centered?
    iOS 4
  • MojoNano Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 11, 2010 5:40 AM (in response to Dan Slocum)
    My sentiments exactly. I canceled my July 14 order, even though it likely would not affect me much (strong AT&T signal, make few phone call, usually on a wifi network), but because of Apple's refusal to admit the problem (or give away free bumpers, although that doesn't solve the problem for everyone, a pittance considering Apple's $40 billion in free cash.)

    I think this refusal to deal with the situation emotionally hits hardcore Apple fans, like yourself, more than others because it is so out of synch with our image and experience with Apple. I certainly know that's true for myself; I own a MacBook, 24 & 27 inch iMacs, iPod Classic, iPod Nano, iPod Touch, iPad, Airport, Airport Expess, and iPhone 3G. I think that covers just about every product, except Apple TV.
  • MojoNano Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 11, 2010 5:56 AM (in response to vidguy7)
    When I went to my Apple Burlington (MA) store I experienced the signal attenuation (bar drops from 5 to 1) on all three phones I tried. Also, I had my IPhone 3G with me; I wanted to do a data download/upload comparison between it and the iPhone 4 on AT&T's 3G network because I actually use my phone for that more than calls
    .

    So I went into setting on the IPhone 4 and turned off wifi. I was going to begin my "test" when I noticed the iPhone 4 wasn't loading Web pages. When I asked the Apple store rep. what was going on, he said none of the phones were activated (to AT&T), only the store's wifi network could be used. I was disappointed because I use the AT&T 3G network a lot for data, like streaming Pandora to my car stereo.
  • MojoNano Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 11, 2010 6:01 AM (in response to Zebra1)
    See VibrantRedGT's post above. He lives in Palm Beach too - and does have the problem!
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