64509 Views 185 Replies Latest reply: Mar 6, 2013 1:43 PM by kathi wren
Currently Being ModeratedMay 2, 2010 10:24 AM (in response to Dave_Hollister)I'd be glad to hear of your solution Dave. Please post details.
Despite eww saying this isn't a marketing venue, it is a venue for discussion and solution sharing.
To date, I continue to use white foam pads on the edge of the laptop (photo posted previously in this thread). It looks ridiculous and contrary to the sleekness of the machine but the irritation is too great if I take it off. The edges are sharp against my palms when I use the track pad, and along the wrist area when I type. I would very much like to see what you recommend to solve this issue.MacBook Pro 17, Mac OS X (10.5.6)
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Currently Being ModeratedMay 5, 2010 7:08 AM (in response to eww)After a few days more use of the MBP I definitely say I have a problem with the sharp edges. It's less while typing, it's more a problem when I use the trackpad.
I have called up Apple and told them that this is a defect but the guy on the phone, Frank Z., told me that there is no known problem about it. After I told him to google it up he told me that google also tells him that Elvis is alive so I shouldn't believe everything I read. Not really helpful.
The solution: There is none. Filing away would void the warranty (that's what he said) - my only chance now is to go to a repair center (there is no Apple Shop in HK) and if they deem the edge is too sharp they will replace the case.
I really wonder if the edges are differently sharp on different machines and will go to a shop that sells Apples tomorrow. If I can see that there are really less sharp edges on them, I may consider going the route to have the case replaced.
They may take it back, but they are not sure since I'm outside the 14 days and he put me forward to an after sales guy but the guy was responsible for Europe and hence I had to redial into the waiting line and finally had to give up for the day.
I'll see the other notebooks tomorrow how sharp their edges are...
TomMacBook Pro 15inch 2010 i7 HR 500GB/7.5 8GB, Mac OS X (10.6.3)
Currently Being ModeratedMay 5, 2010 9:05 AM (in response to Tom71)"No known problem about it"....very strange, since I (and I'm sure others) have filed a complaint about this on apple's web site. Next time you talk to a person from apple, maybe suggest they search the apple forum for this issue, rather than google it, since it's clearly documented here and I'm sure you could do without the sarcasm.MacBook Pro 17, Mac OS X (10.5.6)
Currently Being ModeratedMay 6, 2010 1:53 AM (in response to pbandmacs)I've been to a shop that sells Macs today and checked if the edge on their is the same as on mine.
I fee that mine are sharper, but I conducted empiric scientific studies with the following test-objects
1. my wife
2. the salesman who I approached
3. a random person in the shop who did not know what was going on
Here's the feedback
1. "The eges of ours are much sharper"
2. "Don't know, could be a bit sharper on yours, yes, perhaps, yes but very little much sharper only."
3. "They are the same, what did you want to know?"
So back to #1. If I go to the service center, which happens to be the other side of town I easily spend 3-4 hours on the whole ordeal and most likely they will tell me to go home.
So I think it's about getting sandpaper, a wooden block and patience.
PS: Seeing that the models in the shop were not much different (I felt they were a bit less sharp but then I might be biased or then others may just be insensitive and this is why I complain and not them) I wonder if it's the fact that I'm using the computer too much? I spend working, typing & browsing around 12-14 hours on it per day... Perhaps people who don't complain are just average users?MacBook Pro 15inch 2010 i7 HR 500GB/7.5 8GB, Mac OS X (10.6.3)
Currently Being ModeratedMay 26, 2010 7:08 PM (in response to jpomerleau)Hi everyone, this thread will probably never, ever die until the wizards at Apple finally decide to fix it. I purchased a Macbook Pro five months ago, and like most of you, I was surprised at how sharp the edges were. My wrists would get numb after 10 minutes of use. So I decided to search around for solutions on discussion boards like this, only to find lots of condescension, and folks pretty much not answering the question.
I returned my Macbook Pro to the Apple store and complained about the sharp edges. Somehow, the salesperson never heard of this complaint. I'll never be able to tell if he was lying or not. I asked for an exchange, because I was within 14 days of purchase. When I got my new one, what do you know? The newer one's edges were not as sharp as my first one. It's still sharp, but doesn't hurt me or cut off my circulation! So folks, there are variations in sharpness, and if you were lucky enough to get a dull one, please don't ridicule the unlucky ones.
If you can't exchange your Macbook, then I guess there's no easy fix. There are countless ways to work around the issue and I won't restate them because many have posted their solutions already. I suggest you might as well use electric tape and make it a form of protest. If Steve Jobs saw enough black tape on all the Macbooks, maybe he'll finally figure out how bad the situation is. Good luck to you all.Macbook Pro, Mac OS X (10.6.3)
Currently Being ModeratedJun 7, 2010 8:39 PM (in response to gnufan)I purchased my machine months ago. I can't stand the sharp edges. I bought a keyboard to remove may wrists from the pain. I think I am going to file them down.MacBook Pro
Currently Being ModeratedJun 8, 2010 2:15 AM (in response to jpomerleau)"I bought a keyboard to remove may wrists from the pain. I think I am going to file them down."
I can't recommend filing down either your computer, or your wrists. I'm just saying.I'm in "Shanghai", and I met Gong Li. Woohoo!!
Currently Being ModeratedJun 8, 2010 5:36 AM (in response to carl wolf)15" '08 UMBP 2.4GHz/4G/250G; TiBook 1GHz/1G/120G, Mac OS X (10.5.8), iTouch 32G, scanners, projector, tablet, laser and photo printers, Pentax K-7
Currently Being ModeratedJun 18, 2010 4:57 AM (in response to jpomerleau)Built in battery and really sharp and uncomfortable edges on a mobile device. I know that Apple will never go back to user replaceable batteries because that would take listening to its customers, but the unibody sharp edge is so NOT user friendly. Guess I will be using my 4 year old MBP until it falls apart so I can have a replaceable battery and comfortable typing experience. If it doesn't get better, I'll have to get an PC notebook and only use MAC OS on my desktop. It's a very pretty but not very friendly design. I might get an iPhone 4, but no iPad (learned my lesson with the iPhone not to buy the first few generations), and no MacBooks until they are user comfortable to use, and my mac desktop solution will last me a long time. I'm a disgruntled long time fan...Mac Book Pro, Mac OS X (10.5.1)
Currently Being ModeratedJun 18, 2010 6:55 AM (in response to itsamacthing)I really hope that Apple ignores this thread based on the few complaints contained in it.
I don't want to see the edges changed by Apple. The current design looks and feels great! Changing it for a few people with bad posture would be a very bad idea. Those people should just keep filing down the edges and voiding their warranties. Leave the overwhelming majority of us who adore the design alone!
Having the highest notebook sales in the industry should speak volumes to those with bad posture.MacBook Pro, Mac OS X (10.6.2)
Currently Being ModeratedJun 18, 2010 9:47 PM (in response to Erica M31)bad posture? Now that's funny. Man...sometime a portable device is used in various positions that require non-standard posture. Don't be such a tool, A LOT of people complain about the sharp edges. My buddy even returned his and got a Sony.Mac Book Pro, Mac OS X (10.6.4)
Currently Being ModeratedJun 29, 2010 3:05 AM (in response to pbandmacs)we have also purchased some apple mac book pros and their edges are as sharp as knives and these sharp edges make working on the laptop impossible. All the time there are visible scars on the wrists and the pain is also continuos.
We all should come forward and sue apple for this...Mac book pro, Mac OS X (10.6.2)
Currently Being ModeratedJul 11, 2010 10:19 AM (in response to jpomerleau)Part of the design of a computer is the user interface. The users of computers are generally humans, and in many cases they have wrists connected to their hands. Furthermore, laptops are used in all kinds of circumstances and should be designed to afford that.
I think the sharp edge on the front of my MBP was a total failure of UI design. In the old days, Apple cared about the users but it's becoming increasingly clear these days that Apple has abandoned that in the pursuit of something else. Or else the case was designed by someone who never put their hands on a prototype.
So I took a file to my computer and it is now tolerable to use.
Has anyone needed warranty service after fixing the case design bug? What happened?
AndyMacbook pro 13 inch, Mac OS X (10.6.3), It doesn't cut my wrists any more!
Currently Being ModeratedJul 14, 2010 11:56 AM (in response to Andy Johnson1)I am a new Mac user and researched laptops for months before buying a Macbook Pro 15 on Sunday. I like everything about it except for this **** sharp edge, it digs into my knuckle and has bruised it.
I am not a troll, nor a "mac hater," I was quite excited to get a mac. I'm also not overly sensitive, or a whiner in general. I paid a HUGE premium for what I expected to be the best laptop design in the business. It was unreasonable to be expected to anticipate such a sharp edge, especially with all the glowing reviews of this product.
However, my real disappointment came when googling the issue to look for a reasonable solution and seeing so many condescending, arrogant posters telling people that this issue is their problem, not Apple's. This strikes me almost like a religion, it's one of the stereotypes I had heard over the years but dismissed because it sounded silly.
Now I think I'm just going to return it, I don't like being told that a real issue is just "my problem." If you think I am a troll, feel free to contact me.Macbook Pro 15 (2010), Mac OS X (10.6.4)