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Issue with Proximity Sensor during calls - Continued.

308609 Views 1,684 Replies Latest reply: Aug 20, 2010 12:47 PM by Nubz N. RSS
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Nubz N. Community Hosts Community Hosts (2,080 points)
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Jul 14, 2010 6:16 AM
This thread is a continuation of Issue with Proximity Sensor during calls which was getting too long and causing some browsers to time out. The old thread has been locked and the last post links to this thread.

Thank you.

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PM G5, iMac, iPods, Mac OS X (10.6.4), Mac OS 9.2.2
  • DoggydaddyX Calculating status...
    My wife had this issue, and then we switched her case to a more plain silicone one (with just a lip around the front-sides)...she is now have less proximity sensor issues than either the previous case or even using it caseless (which is a little baffling to me).

    In any case, there is no question that the sensitivity has changed on this. I was wondering if they could make better use of the gyro in the software to validate that prox sensor is properly activated. I'm surprised they don't make more use of this, since that could certainly tell you if the phone has been raised or turned.
  • Jesse Diaz Level 2 Level 2 (200 points)
    WTH!?!? part of my post was erased! I simply said that a letter was sent to a law firm that was investigating the issues that the iPhone was having to determine if anything is there to take the next step ( I didnt use " next step ". I used class action ^$&# ) I guess you cant say that......
    Looks like I woke up in the 80's in Moscow




    "Well i sent out letter to all the addresses you guys provided...thanks.

    I gave up alot of alternative option for the almost $700 for 2 iPhone 4. ANd trust me for me, thats ALOT of money and not to have it work with no solution from Apple is too much for me to accept
    <Edited by Host> "
    Toshiba M205 Tablet PC, Windows XP Pro
  • nhmiller Calculating status...
    I have the proximity sensor issue with my phone. Apple please fix.
    iphone 4, iOS 4
  • facehangup Calculating status...
    If only Apple took fixing this obviously common bug as seriously as it does forum thread management...
  • team_mclaren Level 1 Level 1 (5 points)
    A sceptic would say a new post was started because the last one received too many replies and too many views which was finally being picked up by the press (who seemed to have concerned themselves more with the death grip problem to begin with).

    Anyway, the Proximity Sensor issue continues to wind me up on a daily basis and continues to be a source of negative advertising for Apple about 30-50 times a day "hi, sorry about that - hung up on you with my iPhone 4" and "sorry, yes I am here, my iPhone 4 muted you so I'll repeat myself" and "whoops, sorry, my iPhone 4 put you on hold" and "sorry mum, didn't mean to conference you in, babe, let me just ditch my mum and we can continue discussing plans for the evening".

    Dear Steve Jobs, please would you acknowledge the problem and your proposed rectification?
    Windows Vista, SP1
  • LorangeJuice Level 1 Level 1 (0 points)
    Sorry if this is a repost, but here is another idea for a temporary fix that I haven't seen as of yet.

    http://www.youtube.com/watch?v=WEh5JwHkUoY&feature=related

    Hopefully, this also means it's a software related issue. I'm beginning to think that most of the problems are from iOS4. A lot of 3Gs were bricked with the update. Mine didn't even get past the backup stage after hours. Those that did update were left with barely functioning phones. Some reports of problems with iOS4 have come out for the 3GSs too, although not as severe.

    As far as the antenna issue goes, I did read something that is very logical. I don't remember where I read it, but they said that their business uses iphones, but was in an area with terrible AT&T reception. They got a local signal "booster" at their campus, and never get service below 5 bars. They say they can't replicate the antenna problem there, but they can at home where they get lower bars. They think that Apple has a similar booster on their campus. They also think their field tests of the iphone 4 never showed the issue because they were wrapped in that plastic case that made it look like a 3GS - as confirmed by the lost handset that was sent to Gizmodo. Just a thought.
    iOS 4
  • Statistically_unlikely Calculating status...
    So next week, I am going back to my Apple store to probably end up walking out with Iphone 4 number 3 ! Yet, according to my local store manager / genius bar technician, they "haven't heard of a problem" with the proximity sensor and I'm the first customer to return one with that problem. Yeah right ! .....

    If it's as rare as they would have me believe, why have I managed to get TWO with the same fault ?!

    Apple still won't tell us the truth about this despite overwhelming evidence !

    If phone number 3 still has the problem, I will return the phone and will never buy another Apple product, period.

    APPLE - THE SILENCE IS DEAFENING !
    Dell, iOS 4
  • Steve Kornreich Level 1 Level 1 (0 points)
    There is only one fix that works for sure 100%
    Take your IP4 back to place of purchase and get your money back before it's to late.
    Re Activate your 3gs, and if you sold yours, buy another one.
    Still a great phone.
  • iPhoneFanSince2G Calculating status...
    Agreed.

    Steve Kornreich wrote:
    There is only one fix that works for sure 100%
    Take your IP4 back to place of purchase and get your money back before it's to late.
    Re Activate your 3gs, and if you sold yours, buy another one.
    Still a great phone.
    All Macs and iPhones, iOS 4
  • 51Cards Calculating status...
    Here's a curious little thought... the first half of this thread, discussing a problem with the iPhone, was locked at 116 pages, 1689 replies because it was becoming too long and locking browsers. I can understand that completely, however how come the July 14th shipping date thread at 163 pages and 2400 replies is still going?

    Just found that curious.

    Edit: Never mind, it has now been locked too.

    Message was edited by: 51Cards
  • LorangeJuice Level 1 Level 1 (0 points)
    51Cards wrote:
    Here's a curious little thought... the first half of this thread, discussing a problem with the iPhone, was locked at 116 pages, 1689 replies because it was becoming too long and locking browsers. I can understand that completely, however how come the July 14th shipping date thread at 163 pages and 2400 replies is still going?

    Just found that curious.


    Wooooooah. Not good.
    iOS 4
  • Alexg1911 Level 1 Level 1 (0 points)
    Well, Apple is sending me a new phone, they are aware of the problem and the "engineers" are looking into it.

    I specifically asked, "if there is a hardware redesign, would my phone be replaced", and was told likely.

    From what I gathered from speaking to two different CS people, Apple knows about this issue and is trying to figure out what the problem is, they just aren't speaking about it publicly. Maybe bad QC from the proximity sensor vendor, hopefully #2 will work. I ordered mine on 6/14 and received it on the 24th, so I'm cutting it close on the 30-Day return, and Apple said they didn't know if AT&T would accept a replacement phone I got from Apple. I wanted it from Apple stocks, in case AT&T has a Warehouse someplace, figured I'd get the newest built phone possible. I have my finger's crossed.
  • iPhoneFanSince2G Level 1 Level 1 (0 points)
    I hope Apple releases a software fix or says something publicly soon (like today) or I feel they will be getting a lot of returns. None of these "quick fix" resets are working permanently.

    Alexg1911 wrote:
    Well, Apple is sending me a new phone, they are aware of the problem and the "engineers" are looking into it.

    I specifically asked, "if there is a hardware redesign, would my phone be replaced", and was told likely.

    From what I gathered from speaking to two different CS people, Apple knows about this issue and is trying to figure out what the problem is, they just aren't speaking about it publicly. Maybe bad QC from the proximity sensor vendor, hopefully #2 will work. I ordered mine on 6/14 and received it on the 24th, so I'm cutting it close on the 30-Day return, and Apple said they didn't know if AT&T would accept a replacement phone I got from Apple. I wanted it from Apple stocks, in case AT&T has a Warehouse someplace, figured I'd get the newest built phone possible. I have my finger's crossed.
    All Macs and iPhones, iOS 4
  • iFaceDial Calculating status...
    I find it completely ludicrous that Apple can interject on this thread and say it's received too many posts and has to be shut down and a "new" thread started. Really now? Seriously? Couldn't they also simply pop in and post 'hi guys, we hear you and are working on it' ...or something to that effect? That's my main complaint really is the deafening silence. What they're basically telling us is to complain all we want, if we don't like the phone then return it for a refund ...that is if you still have your original defective phone, for all you that already swapped phones, you're beat and are stuck with our mistake for the next 2 years when you'll be upgrade eligible again. ...WOW, thanks for the statement without technically releasing one. ...I think we're all left in the dark because Apple really doesn't know what is going on with the sensor, they can't and or won't release a statement without getting the facts straight. ...but we all know one fact is straight...the sensor is dysfunctional and that alone deserves an acknowledgement. How are we to have faith in Apple to fix the issue when we're left to believe they don't think there is one.

    ...btw update on "my fix" ...deleting all your photos and putting the phone in your arm pit and then under your pillow is only a temporary solution, for mine sensor is on the fritz again. ...shaking my head, if only this were
    funny.
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