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iPhone 4 Camera problems

1922 Views 3 Replies Latest reply: Jul 14, 2010 2:39 PM by adria007 RSS
cerap Calculating status...
Currently Being Moderated
Jul 14, 2010 12:38 PM
I just got my phone on Monday. From the first time I opened the Camera app, it would open, the shutter will open, the auto focus square will start to flash, she image will freeze, and the phone will do an automatic restart.

I have tried to restore (twice).

I have tried to search for any settings that will allow me to turn off auto focus to see if that is the issue.

After calling Apple, they gave me three options.

1. Drive 4 hours round trip up to my nearest Apple store. I can't take it to the AT&T store that is 5 minutes away to get a replacement.

2. Send my phone back and be without a phone for 5-10 business days. It is my only phone. They said I could get a temporary phone from AT&T but I would have to pay full retail price for it, and deal with a 10% restocking fee if I wanted to take it back.

3. Have Apple place a $600 or more hold on my credit card while they send me a new phone. I send mine back when I get the new one. If it doesn't come back to them in a timely manner, the $600 will be charged to me.


Anyone else having this issue? Have you found a fix??
MacBook, Mac OS X (10.5.8)
  • GeekBoy.from.Illinois Level 4 Level 4 (2,730 points)
    Currently Being Moderated
    Jul 14, 2010 12:49 PM (in response to cerap)
    I'm not having that problem with my iPhone, but I had a very similar problem with one of my old Sony Clie (Palm compatible) devices. It is a hardware problem with your camera.

    I suggest that you make an appointment at an Apple Store Genius Bar. More than likely, you can walk in, show them the problem, and after a short time, walk out with a different phone in hand. I have heard a number of stories about people doing just this for other issues with their iPhone, so why not just do that yourself?

    Since you just got your phone on Monday, I would try going to your AT&T store to see if they will replace it for you. It can't be much worse than a short waste of time, and you might even get a replacement phone out of them...
    Mac Book Pro (3,1), Mac OS X (10.6.4), My other computer is a ThinkPad
  • adria007 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 14, 2010 2:39 PM (in response to cerap)
    I assume you've tried everything under the sun including:

    1. Signing out of your Apple account and signing back in
    2. Settings>General>Reset>Reset everything
    3. Hard restart
    4. Restoring from a blank slate (not form a previous backup from a 3G or 3Gs)
    5. Deleting all your applications, all your photos, videos, etc. and restoring with a blank slate (no applications or photos/videos).

    If none of these things work, you have to go to Apple or AT&T. Since you have an AT&T store near you, I would go there and be as nice as pie but be very firm that you want a free replacement phone or you will send back your iPhone, cancel your AT&T account and move to Verizon or Sprint or whatever. They have plenty of piece of crap phones sitting around that are worth practically nothing that you should be able to borrow while they send back your iPhone for a replacement. It's an absolute scam that they would have you pay for a loaner phone. I would be firm but nice and if they don't comply, do exactly as you threatened. Cancel AT&T, tell them good luck getting the cancellation fee from you, and move to Verizon.
    iPhone 4, iOS 4


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