Skip navigation

Encrypt Backup Password Problem

271076 Views 207 Replies Latest reply: Apr 18, 2014 8:04 AM by guidoschuurman RSS Branched to a new discussion.
  • civilpooch Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 9, 2010 6:19 PM (in response to Northern Mark)
    Me too. Forgot password for encryption on iPhone.

    iPhone SW 3.1.3

    Can't figure out how to turn off encrypt checkbox, even after deleting backups. Stumped.
    Macbook Pro 17 unibody 8gb memory 300+GB disk, Mac OS X (10.6.2), Several TB USB drives
  • rbtwrld Level 1 Level 1 (5 points)
    Currently Being Moderated
    Mar 16, 2010 4:30 PM (in response to Namib Stan The Man)
    The iphone backup has a bug, I can say this because I have days trying to access the backup of my iphone and every time it ask me for a password, because I don't remember typing a password I try a lot of different passwords and they don't work, because the file is over 1.2GB of size I have to wait more than 20 minutes between asking another time for the correct password, I found a great utility to speed things and to try a lot of passwords in seconds without waiting minutes for the correct one. The utility I try was this one only works with windows: ( Elcomsoft iPhone Password Breaker ) http://www.elcomsoft.com/eppb.html

    With this nice utility you can try all the passwords you have and write them in a txt file and avoid waiting minutes for the correct password.

    I tested this utility with another iphone encrypted backup and it worked correctly, but with my iphone backup no password worked, after reading a lot of pages about this I got today to this discussion and find the message that Namib Stan The Man wrote: He says that you have to unplug your iphone then hold down the center button for about 25 seconds until the phone went blank, and after doing this things I never got asked for a password on the backup file of my iphone.

    There is a bug on the iphone backup that sometimes ask you for a password even you have never typed one, I hope that Apple finds a solution because I am sure that a lot of iphone users have this problem and they never find a solution.

    If you are sure that you have type a password and you can't remember try the utility I placed, if not try what Namib Stan The Man wrotes, in my case this worked because I have never been asked for the password of the encrypted backup file of the iphone.

    * Other great utility that help me on this nightmare was this one: http://www.iphone-explorer.com/ with this utility I was able to restore from a backup file every time itunes don't show that option, the only thing that you need to to to be asked to restore from a backup file is to delete this directory using iphone explorer: iTunes_Control
    iphone 3G, iPhone OS 3.1.2
  • rbtwrld Level 1 Level 1 (5 points)
    Currently Being Moderated
    Mar 18, 2010 12:11 PM (in response to rbtwrld)
    What I have write on the post above is not 100% true, I have found that the encrypted backup that don't require the password was another one that was created on the same date.

    I am trying to find more information about this issue, but what I can say at this moment is that there is no bug releated to the password of itunes.

    I will keep you posted when I found a solution to the Encrypt Backup Password problem.
  • rbtwrld Level 1 Level 1 (5 points)
    Currently Being Moderated
    Mar 18, 2010 12:30 PM (in response to rbtwrld)
    SUCCESS I FOUND THE PASSWORD OF THE ENCRYPTED IPHONE BACKUP. I use this utility Elcomsoft iPhone Password Breaker ) http://www.elcomsoft.com/eppb.html

    Without that utility there could be impossible to find the correct password because I don't remember the exact one and if I try it directly using itunes I have to wait over 20 minutes per try, with elcomsoft utility I can try any password in seconds.

    If you don't find your password try the utility from elcomsoft, type in a txt file all the passwords you can imagine you have choose for the encrypted backup and you will have success.

    THANKS Elcomsoft for building this nice utility a lot of times you use utilities like this for finding your own password and not other users passwords.

    THANKS TO ALL FOR WRITING ON THIS POST AND SORRY FOR SAYING THAT THE ENCRYPTED PASSWORD FILE HAS A BUG.
    iphone 3G, iPhone OS 3.1.2
  • JobyOne Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 9, 2010 1:11 PM (in response to civilpooch)
    Anyone ever work out the answer?
    MacBook Pro, Mac OS X (10.5.2)
  • Matic4L Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 11, 2010 3:42 PM (in response to Clara Lim)
    Hi All! I have been experiencing the same problem, and the answer is simple. The password to use is your "iTunes" account password. Not your password for the phone. Hope this works for you all. Let me know.
    Lenovo Thinkpad, Windows 7
  • jjprachyl Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 13, 2010 8:21 AM (in response to Matic4L)
    iTunes password doesn't work for me.

    I have a documented list of the passwords I use. None of them work.

    I need a way to get an unencrypted backup of my phone so that I can extract my txt messages for a legal issue I am having. Whenever I try to turn encrypt iphone backup off it asks for a password that I never set. I don't know what it is! This means I can never restore and never create a usable backup!

    Can anyone help with this?
    iphone3gs, iPhone OS 3.1.3
  • vick57 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 17, 2010 12:09 PM (in response to haotan)
    WARNING: If you encrypt an iPhone backup in iTunes and then forget your password, you will not be
    able to restore from backup and your data will be unrecoverable. If you forget the password you can
    continue to do backups and use the device, however you will not be able to restore the encrypted
    backup to any device without the password.

    If you cannot remember the password and want to start again, you will have to do a full software
    restore of the device, erasing all data.


    you can fix this if you want to temporarily jailbreak your phone. be forewarned: this procedure is not for the uninitiated phone user.

    all your passwords are stored in a keychain database on your iPhone. if you jailbreak and install the OpenSSH package, you can open a secure shell window from your mac that allows you to run commands on your iPhone. once you've opened an SSH session with the phone, change directory to "/var/Keychains". in that folder will be a file named "keychain-2.db". remove that file but be sure you have written down all of your passwords for email accounts and secure wireless networks and voice mail because they will be gone along with the unwanted backup encryption password. reboot your phone and it will create a new empty keychain. now re-enter your other passwords for email, etc.

    run iTunes without connecting your phone and delete your old encrypted backups. then connect your phone to iTunes and do a backup. you will notice that the "encrypt backup" box is no longer checked. now you need to un-jailbreak your phone by either reinstalling the current OS or upgrading to iPhone OS 4. this will wipe out the jailbreak changes. then restore your phone from the unencrypted backup.
    iPhone 3G, iPhone OS 3.1.3
  • LilBastd Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 14, 2010 4:15 PM (in response to vick57)
    I'm not sure if this is the answer, but I used the original password from when I set up my Itunes account. I think I've changed that at least a 100 times since then.
    iOS 4
  • Penny Dreadful Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 24, 2010 9:07 AM (in response to vick57)
    {quote:title=vick57 wrote:}

    you can fix this if you want to temporarily jailbreak your phone. be forewarned: this procedure is not for the uninitiated phone user.

    all your passwords are stored in a keychain database on your iPhone. if you jailbreak and install the OpenSSH package, you can open a secure shell window from your mac that allows you to run commands on your iPhone. once you've opened an SSH session with the phone, change directory to "/var/Keychains". in that folder will be a file named "keychain-2.db". remove that file but be sure you have written down all of your passwords for email accounts and secure wireless networks and voice mail because they will be gone along with the unwanted backup encryption password. reboot your phone and it will create a new empty keychain. now re-enter your other passwords for email, etc.

    run iTunes without connecting your phone and delete your old encrypted backups. then connect your phone to iTunes and do a backup. you will notice that the "encrypt backup" box is no longer checked. now you need to un-jailbreak your phone by either reinstalling the current OS or upgrading to iPhone OS 4. this will wipe out the jailbreak changes. then restore your phone from the unencrypted backup.

    {quote}


    Hey there vick57 -

    Thanks so much for your suggestion, I've actually just jailbroken my phone using redsn0w and have installed the openSSH package, opened terminal, found and accessed /var/keychains directory via terminal as you said- but I realised that I don't have the foggiest idea how to access the "keychain-2.db" file, let alone open or remove it. Would you (or anyone) mind posting more detailed instructions?

    My story so far - I wanted to un-jailbreak my jailbroken (3.0) iphone 3G, and update to 4.0.2 - Everything went without a problem, until it was time to restore from backup and I had the same issue as everyone else here. I encrypted it, looked in Keychain, used the password and have repeatedly been told it's wrong. Other topics and forums say that *it's a FOUR DIGIT code*; and that Apple's wording faux-pas has confused many. However, I've tried the usual four digits and it would seem they too are wrong.

    I have trawled many forums and threads, and tried just about everything under the sun.

    I'm pretty resigned to the fact that all my contacts, calendars, emails, sms messages etc are gone, but given that this is no small loss, I have re-jailbroken my phone and am determined to go out of my depth and even tackle Terminal... but I can't find any step-by-step instructions on how to use Terminal to do what you've suggested...

    Any help would be massively and humbly appreciated.




    P.S. +What I don't understand, is how Apple could let something like this happen without offering solutions?+
    MacBook Pro 2.53GHz Intel Core 2 Duo | iPhone3G 4.0.2 | iPhone3Gs 4.0.2, Mac OS X (10.6.4), 4GB 1067 MHz DDR3 / Snow Leopard
  • elysiumuk Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 25, 2010 8:25 AM (in response to NRB0121)
    I had exactly the same issue and after tearing my hair out for a few hours putting in the password I knew it should be, it turns out that it was a different one!!

    I was trying my apple store password, the one you use every time you download a new app or update, I tried my 4 digit code, I then went through every other password I ever had.

    One of them finally worked, it turns out that originally my apple store and restore passwords had been the same, but I changed my apple store password a long time ago as I couldn't be bothered with such a complex password!!!

    So keep trying, one of them will work.

    If apple hadn't messed up a simple OS update, I would have never had this issue in the first place. It's now restoring, I'll have to see what I've lost inbetween backups!!!
    Windows 7, Windows 7
  • Penny Dreadful Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 25, 2010 7:26 PM (in response to Penny Dreadful)
    bump
    MacBook Pro 2.53GHz Intel Core 2 Duo, Mac OS X (10.6.2), 4GB 1067 MHz DDR3 / Snow Leopard
  • Penny Dreadful Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 25, 2010 9:18 PM (in response to NRB0121)
    I am furious!!!!! I don't know what I'm doing or whether it's even possible - but I'm attempting to hack *my own phone's encrypted backup* that I know I didn't encrypt, in order to salvage contacts, emails etc - crucial data. I am not a hacker by any means and am well out of my depth. I can't believe I'm having to resort to this sort of thing!!!! And all because of an Apple glitch!
    MacBook Pro 2.53GHz Intel Core 2 Duo, Mac OS X (10.6.4), 4GB 1067 MHz DDR3 / Snow Leopard
  • Elijah.Lorenz Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 18, 2010 4:13 PM (in response to NRB0121)
    Namib Stan The ...
    wrote:

    Problem: Had the same problem.

    Resolution:
    Unplug USB cable from iPhone.
    Hold down the center button for about 25 seconds or until the phone went blank.
    Plug the USB cable in.
    Go to iTunes.
    Right click on your device(iphone nick name) and select Restore from backup.
    Use 4 DIGITS number key NOT iTunes password. Go through all your number and one will work. Yes I know, is confusing, Apple says password but it is actually a passkey(4 digit number)!

    If all the above don't work, create a new iphone object and restore from previous backup.

    Hope this will help.
    Apple need to change its wording!

    I have the issue which is similar to what you have faced, Now I'll take a try on your way, I'm puzzled long.
  • sknelson3 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 12, 2010 4:25 PM (in response to NRB0121)
    This just happened to my phone three days ago. I know its the right password because I use the same one for everything. What is going on with this? I lost all my contacts now just because I needed to upgrade the OS for a certain game. This is driving me crazy. What is this 4 digit code? The phone unlock code? What if you never set it? This is Apple fault so when is this going to be fixed? I need my contacts back very badly. Is the only solution to jail break or try brute forcing the password? There has to be a better solution than either one of those. Any help would be greatly appreciated.
    Gateway Dual Core 3.0 2GB MEM, Windows XP, Media Center
1 2 3 4 ... 14 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (3)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.