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25185 Views 69 Replies Latest reply: Dec 7, 2010 8:41 PM by tjman
Currently Being ModeratedJul 13, 2010 9:43 PM (in response to dw3bb10)yeah same after i downloaded the new software my itouch wouldnt connect to wifi and now when i try to sync it to my computer for new music my whole computer freezes for about 3 minutes and then a box pops up saying sorry an error occurred and then u can press close or debug and when i try again the same thing happensitouch
Currently Being ModeratedJul 13, 2010 10:21 PM (in response to Kevenly)I too am having the exact same problem. Indeed I've been an owner of multiple iPods and a Macbook for years and never saw the need to create an account and post in these forums. Until now. This issue alone forced me to try to seek out a solution and to make my first posting here.
Our iPod touch Second Generation 16GB has been working just fine for years, sync'ed off my Macbook. Zero problems. Until I upgraded to iOS 4. Then, suddenly, our WiFi connections fail and drop to the point that using the internet is impossible to use for more than a few minutes.
I have multiple computers (both Mac OS and Windows) and printers operating off of our wireless router in our house and none of them are having any difficulties whatsoever. I can see nothing wrong in the net.
And I'm not exactly a novice user around computers: I have a PhD in CS.
Something is wrong. It happened exactly when iOS 4 was installed, on the 2G iPod touch only, and to date nothing solves the problem.13" 2.4GHz Aluminum Macbook, Mac OS X (10.6.4), iPod touch 2G 16GB
Currently Being ModeratedJul 14, 2010 8:44 PM (in response to Kevenly)It's one thing to post complaints in this forum. But that doesn't necessarily mean that Apple will read and/or react to them.
Perhaps a better place to raise the issue, or at least in addition to this forum, is in the official feedback mechanism to Apple. I suggest everyone experiencing problems contact Apple directly at:
I suspect if we all flood them with feedback, we'll have a better chance of bringing this problem to their attention, and in turn getting a debugged OS 4.x back sooner.13" 2.4GHz Aluminum Macbook, Mac OS X (10.6.4), iPod touch 2G 16GB
Currently Being ModeratedJul 14, 2010 9:03 PM (in response to Kevenly)And oh, by the way, I wouldn't accuse luvlabs of posting useless drivel. He's taking his time out to try to offer suggestions. You don't want to discourage people from voluntarily trying to help others. In fact that's the entire value of discussions.apple.com to begin with! And indeed in other circumstances the suggestions and links he posted might be of assistance to folks who have "generic" problems. To be sure, in this case he's wrong - the problem is much deeper than what he supposes. But there's no reason to think that he's trying to be malicious or anything like that.13" 2.4GHz Aluminum Macbook, Mac OS X (10.6.4), iPod touch 2G 16GB
Currently Being ModeratedJul 17, 2010 1:06 PM (in response to Kevenly)Here's my take, as sent in feedback to Apple moments ago ...
Simple problem: since upgrading my recently purchased iPod Touch 3G 64 to iOS 4, the device continually drops the connection to my WiFi router, because it forgets the 63-character, randomly generated pass-phrase. The iPod worked PERFECTLY before the iOS 4 update (it was running 3.13), but no more.
Now short of me returning this iPod to Apple as "not fit for purpose" and demanding a refund, the OBVIOUS solution would be to "downgrade" it back to the 3.13 system.
But guess what - I can't find this anywhere on Apple's websites. I don't want to download from a third-party website, so what can I do?
Please tell me how to LEGITIMATELY restore my iPod touch to 3.13, or failing that, tell me where to send it for my full, 100% refund.
Currently Being ModeratedJul 17, 2010 4:45 PM (in response to biowizard)Biowizard (and others),
If you have a new iPod touch under warranty I'd strongly suggest you follow-up by calling AppleCare as well (1-800-MY-APPLE or 1-800-692-7753). I found it interesting that at the recent Apple iPhone antenna press conference on Friday (where Steve Jobs said they would be handing out free cases to fix the problem) that Steve specifically referred to the number of people calling AppleCare. They were clearly tracking the call statistics to inform them of problems.
For those of you who can call for free (new iPods or those who bought the extended warranty) please call so that they will see the spike in complaints. For everyone else, at least submit a free complaint at the online form at http://www.apple.com/feedback/ipodtouch.html13" 2.4GHz Aluminum Macbook, Mac OS X (10.6.4), iPod touch 2G 16GB
Currently Being ModeratedJul 17, 2010 6:19 PM (in response to luvlabs)THANK YOU, LuvLabs! This new firmware has pretty much caused me nothing but trouble. Mysteriously, my iPod Touch erased all data it had on it besides some photos I got on the Backgrounds app not once, but TWICE. Also, I couldn't get online at all anymore once I upgraded while at home. Other hot spots worked, but no response here -- that is until I tried what you recommended. I just reset my network settings and I'm online again!
Now, if only I could be sure that my iPod data won't erase again. :-/
THANKS THOUGH. BIG HELP!!Dell, Windows 7
Currently Being ModeratedJul 18, 2010 3:42 PM (in response to Kevenly)FYI - I am having the same problem and tried all the suggested solutions without any change. I also went to an Apple store to see if they might be able to help. Interestingly they said this was the first they've heard of this problem and it MUST be a problem with my home wireless router. Needless to say, unless you all stole my password and are pirating my wireless connection, this problem goes well beyond my router settings. At least they didn't blame the way I was holding the iTouchiPod Touch, iOS 4
Currently Being ModeratedJul 21, 2010 7:31 PM (in response to Darksongbird)Darksongbird, I might have a solution for your problem.
I have restored many times in my futile attempts to resolve the innumerable issues since installing the iOS 4.0 upgrade.
Sometimes it would not restore my apps at all, leaving me with only the default apps. I figured out a solution when this happens.
Restore again, and when it is done restoring it asks if you want to set up as a new iPod or restore from a backup. By default, the item in the "restore from backup" shows the name of your iPod. If you click on that, you get a drop down with different backups. Mine looks something like this:
My iPod backup
My iPod backup June 16 2010
My iPod backup June 24 2010
If I let it go with the default, it says it restores the settings but never copies the apps.
However, if I select the most recent backup that has a date and time after it, it copies all the apps and media back after the settings.
I hope that works for you. It really stinks to lose your app data.Titanium Powerbook G4 550, Mac OS X (10.4.11), (1G RAM/80G HD/Airport Card), 2G Touch, AEBS
Currently Being ModeratedJul 21, 2010 9:31 PM (in response to Kevenly)To all you people out there having Internet issues, try to turn on Internet sharing on your Mac if that s what you have, then your Mac will become the hotspur instead of the router and maybe it will stay connected!!!!!!!iPod touch, iOS 4, 32gb (3rd gen.)
Currently Being ModeratedJul 31, 2010 3:19 AM (in response to Kevenly)I just registered on the forums just to reply to this thread. I've been having the exact same issues as all of you. My iPod Touch 2G CONSTANTLY disconnects after a period of time from my wifi. I've tried changing my router and wifi settings but that did nothing. It's definitely an iOS4 problem. Anyone know if this was fixed with 4.0.1?iOS 4
Currently Being ModeratedAug 6, 2010 8:40 PM (in response to alxz310)I've tried 4.0.1 as well as a downgrade to 3.1.3 and both had the same problem. 3.1.3 used to work prior to the upgrade to 4. So it's like something was done with the upgrade that is not been undone with the downgrade.MBP6,2 i7 2.66 GHz, 8 GB DDR3, 500 GB SSD, Mac OS X (10.6.3)