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Sep 10, 2009 11:55 AM in response to Farlanderby transMondo,I'm had the same problem even after I tried both of the suggestions above in this thread. But with your suggestion to turn genius of and then deleate cockies it works! Thank's a lot. -
Sep 10, 2009 12:00 PM in response to Gus NYCby Jessi Hance,I had exactly the same error 4002. Deleting cookies didn't help. Here's what fixed it:
Turned off Genius.
Quit iTunes.
Deleted iTunes Library Genius.itdb.
Launched iTunes.
Turned on Genius.
Let Genius do its thing, while I went to bed.
In the morning, Genius was ready to go, with iTunes 9 Genius Mixes and all. -
Sep 10, 2009 12:19 PM in response to Gus NYCby Karl Healey,I got mine working by turning off genius in iTunes, deleted the cookies folder in user library, deleted iTunes Library Genius.itdb in the iTunes folder restarted my iMac also turned off home sharing not sure if it was anything to do with it. -
Sep 10, 2009 3:44 PM in response to Jessi Hanceby joevy,Fantastic, this worked for me, I have had the error all night
Cheers -
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Sep 27, 2009 10:07 AM in response to Gus NYCby Joseph Lahart,Hi I saw all the suggestions below.I had the same error.I turned of the Genius facility in the main iTunes "Store" menu and then reactivated the Genius facility. All my iTunes info was reentered but I now have my Genius mixes.
Regards
Joe -
Dec 9, 2009 5:07 AM in response to Gus NYCby NuPress,I fixed mine in the following manner. Turned Genius off. Turned it back on. It asked me for my info again, user, password, etc. In iTunes went to in the menu: store-update Genius and it worked. I feel this will fix a lot of these problems. -
Dec 15, 2009 9:44 AM in response to Gus NYCby GMCMSDADMIN,Turn Genius off in Itunes then turn it back on. Problem solved -
Jan 17, 2010 7:13 PM in response to bielefeldseineperleby uriw,This action worked right for me! Thanks for the tip! Now I can use Genius again! -
Jan 25, 2010 6:04 PM in response to Gus NYCby jeremymk0077,This worked for me. Toggle genius off and then back on. In itunes Store>turn genius off. Close itunes. Open itunes, Store>turn genius on. -
Feb 10, 2010 9:33 AM in response to Gus NYCby JackNJ,iTunes seems to rely on Safari to reach the iTunes Store. Opening Safari, which I do not normally use, and removing the cookies seems to have done the trick. -
May 7, 2010 8:17 AM in response to GMCMSDADMINby hmm,Bingo. I was on a PC that I hadn't used in months (normally a Mac guy); don't think the platform matters, though. My bet is that the iTMS TOS changed re:Genius updates, and was generating an error basically meaning "you haven't signed off on giving Apple your data in the way the most recently worded contract states." Hardly an unknowable error if that's true, though, and the iTunes programming staff should have the used agree to the new TOS and do whatever else is needed in this situation.
Message was edited by: hmm -
Jul 18, 2010 4:25 PM in response to bielefeldseineperleby kiwi egghead,Thanks bielefeldseineperle.
This worked better than your football world cup team. -
Aug 26, 2010 8:16 AM in response to Gus NYCby nji1000,I found the following worked for me (PC):
1. Turn off Genius (Store/Turn Off Genius)
2. Close iTunes
3. Restart iTunes
4. Turn on Genius (Store/Turn on Genius)
Worked perfectly and everything back to normal !
Neil -
Nov 4, 2010 3:30 PM in response to nji1000by abavetta,Forget all this stuff about dumping cookies, genius file, reinstalling iTunes, rebuilding libraries, restarting iTunes and the computer. If you're connected to the internet through a router chances are that's your problem. At least I'm convinced that was MY problem. Now updating Genius is no problem ever since I bypassed the router and hooked directly into the modem with an ethernet cable and I have a large 440GB library. If this works for you let Apple know about it.
http://discussions.info.apple.com/message.jspa?messageID=11982348#11982348