Skip navigation

iTunes keeps asking to verify payment information

396773 Views 201 Replies Latest reply: Mar 6, 2014 1:55 PM by Ph43 RSS
  • Edward Cantrell Calculating status...
    Currently Being Moderated
    Jul 22, 2010 3:55 PM (in response to whitby)
    Does anyone who use PayPal have this issue? It seems to affect many credit card/check card holders.

    Message was edited by: Edward Cantrell
    20" iMac Alum, Mac OS X (10.6.4), 2 Mac Minis (G4) 10.5.8 iPhone 3G 3.1.3 iPhone 4 iOS 4.0.1 iPad wifi 3.2.1
  • Tony_Nibbles Calculating status...
    Currently Being Moderated
    Jul 22, 2010 4:12 PM (in response to whitby)
    Just wanted to say : Yep, same here.

    I'll work my way through the suggestions.

    (Can I just say though: why on earth does an account need payment details to install a free update on a free app!?!)
    iMac, Mac OS X (10.6)
  • rr224999 Calculating status...
    Currently Being Moderated
    Jul 22, 2010 5:17 PM (in response to whitby)
    fix found here:

    turns out the account info phone number must match the phone number on file with your credit card.
    MacBook Pro, Mac OS X (10.6.4)
  • Fummie Calculating status...
    Currently Being Moderated
    Jul 22, 2010 6:36 PM (in response to whitby)
    I too have been experiencing this problem, however, mine seems to have a few additional twist. My son has an iphone 4 and he does not have credit card. All of his itune purchases are through redeeming itune cards and he still is prompted with the same credit card page andit will not allow him to purchase from the balance of his itune account. My wife has a 3GS and shee too only purchases through itune cards and the edit payment page showed her credit card info (minus the 'Security Code'). I hope this problem is resolved very soon.
    iOS 4
  • Tim\'s Tree Calculating status...
    Currently Being Moderated
    Jul 22, 2010 10:37 PM (in response to whitby)
    This is happening to me too. Phone number is not the problem.

    For me it seems buying apps from different locations (iTunes on my Mac or the App Store on my iPod Touch) triggers the problem. As long as I only keep using only one I don't see the problem.

    This does make sense for my situation in that it says I've accessed it from a new computer or device... the problem is neither are new, I've used them plenty of times before.
    Mac Mini (late 2009), Mac OS X (10.6.3), iPod Touch 2nd Gen
  • jgmarcel Calculating status...
    Currently Being Moderated
    Jul 23, 2010 11:41 PM (in response to whitby)
    whitby wrote:
    I wish it was that simple. My 'phone number matched the one associated with the card so I am not inclined to believe that it is this simple.

    Exactly the same scenario here.

    Incidentally I had deleted and re-entered my original card data a number of times and the card issuer verified that my transactions were being authorised correctly. Whatever the problem is, it is associated with Apple and not the issuer.

    Based on your attempts, I decided to re-enter my credit card information. This time, however, I tried doing so via the Account Information section of the Apple Store, currently available at: set.

    Since I only own one credit card issued in the U.S., all I could do was erase all form fields and fill them in again. Note that such an “innocuous” procedure may be relevant to the matter because, while the credit card number was previously being displayed as XXXXXXXXXXXX4444, it shall consist of all its digits — i.e. 5555555555554444 — at the moment of the form submission.

    Right after I hit Continue, I was asked to complete all the missing fields. I then noticed that a new selection box labeled County had just popped up. After selecting the appropriate value and submitting the form one more time, it finally went through.

    I still fail to understand what caused the problem, but at least it now seems to be solved for good.
    MacBookPro3,1, iPad with Wi-Fi + 3G, iPhone 4, Mac OS X (10.6.4)
  • jgmarcel Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 24, 2010 10:48 AM (in response to whitby)
    whitby wrote:
    I think I have determined the pattern.

    Once you have set up card payment information and made a purchase, if you try and make a new purchase on anything other than the last device on which the last purchase was made, you will need to re-verify card payment information.

    I believe you have nailed it down succinctly and accurately. At least this is very same pattern I have been noticing since my last (hasty and over-optimistic) post.

    I have confirmed this with my iMac, iPad, iPhone and Apple TV.

    My experience involves just a Mac, an iPhone and an iPad, but other than that, it is identical to yours.

    I checked my card issuer and confirmed the transactions had taken place with no problem. However they also confirmed that Apple were issuing a lot of $1 requests which I had pre-cleared with them.


    Apple have some work to do.

    And I hope this issue will be dealt with soon!
    MacBookPro3,1, iPad with Wi-Fi + 3G, iPhone 4, Mac OS X (10.6.4)
  • somersetlass Calculating status...
    Currently Being Moderated
    Jul 24, 2010 11:39 AM (in response to whitby)
    CRACKED IT! We have one pc, two iphones and two itunes account.

    Iphone user 2 had logged in and backed up as user 1 in error (thereby getting all user 1's apps and music).

    When user 2 went to upgrade user 1's apps it asked for security code. Entered multiple times but no use. OFF COURSE NOT THEY WERE BOUGHT WITH USER 1s CREDIT CARD!

    We deleted user 1's apps from user 2's iphone and the problem disappeared. User 2 can now download the apps on his own itunes account.
    Windows Vista
  • jgmarcel Level 1 Level 1 (5 points)
    Unfortunately, my problem has a completely distinct cause, since I have never had even access to a second iTunes account. Anyway, I am glad to hear it worked out for you!
    MacBookPro3,1, iPad with Wi-Fi + 3G, iPhone 4, Mac OS X (10.6.4)
  • jsuhr Calculating status...
    Currently Being Moderated
    Jul 24, 2010 4:02 PM (in response to whitby)
    The problem we had is if you have any apps that were downloaded on a different itunes account you need to log out and in to that account. Especially a pain when you have some apps downloaded on a different account.
  • ems410 Calculating status...
    Currently Being Moderated
    Jul 25, 2010 8:03 AM (in response to whitby)
    Just another one to say, it's happening to me too. Grr..I too have the correct phone number and I don't have an additional iTunes library. Just my main computer and my ipod touch. To make it even more frustrating, when I try entering in the security number, I get a "Credit Card processing unavailable" Anyone else experiencing this?
    iPod touch OS 4.0
1 2 3 4 ... 14 Previous Next


More Like This

  • Retrieving data ...

Bookmarked By (4)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.