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iTunes keeps asking to verify payment information

397560 Views 201 Replies Latest reply: Mar 6, 2014 1:55 PM by Ph43 RSS
  • wishihadmypcback Calculating status...
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    Jul 25, 2010 8:22 AM (in response to whitby)
    Same problem here. I have been trying to purchase a gift certificate for a birthday present for someone, and every time (and I'd say I've tried at least 20 times) I get a message stating my credit card has been denied and to update my info. I checked it out, and everything is up to date and correct (although I have to manually key in the security code). I click done, and get the same message. I've tried three different cards - same problem. This morning I called the credit card company and was told there was nothing wrong with my account...and that they noted a $1 prior authorization from iTunes (which means iTunes is checking to make sure my account is kosher). It is at moments like this that I wish I had my old Dell laptop back. Even Windows XP was better that this! I did send an email to iTunes (why no phone number?) and received a confirmation - but it can take up to 48 hours for a response (and I see that some people have received no response at all). This was to be a gift as I mentioned before...I have just days to order this, or the gift will be late. Rambling here...but I'm really fed up with Mac products!
    Mac OS X (10.6.4)
  • wishihadmypcback Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 25, 2010 8:38 AM (in response to rr224999)
    This is not a fix for everyone. I have tried everything in this thread, including contacting iTunes (via email) and calling my credit card company. There is nothing wrong with my cc info on this site, and nothing wrong with my cc account. This is yet another MacGlitch!

    Interesting to see that iTunes does not provide a phone number for account queries, nor does it answer queries via email nor questions in discussions.

    MacSucks...I want my PC back!
    MacBook, Mac OS X (10.6.4)
  • jackthephoto Calculating status...
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    Jul 25, 2010 12:32 PM (in response to whitby)
    What about this- I got my iPhone 4 online and authorised it on my own iTunes account and I don't have a problem. My wife got her iPhone 4 at a Vodafone shop and they authorised it in the shop and she is getting the problem. Looks to me like this could be the key in our case.
    MacBook, iOS 4
  • Sac_Drew Calculating status...
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    Jul 25, 2010 3:03 PM (in response to TomDaRuler)
    Perhaps you are correct. I have the Iphone 4 and had to get a new sim for it from ATT and I have been having this issue. I just noticed it today at work. I think though and everyone should try this that a sync with updated itunes program on the computer may fix the issue. I tried from work playing with all CC options and CC options are not the issue. I bet if I update the APPs in iTunes and then sync it may fix the issue. I also needs to consolidate about 3 iTunes accounts which is my own dumb problem.
    Macbook (black), Mac OS X (10.6.4), iphone 4 fully updated
  • nyla18 Calculating status...
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    Jul 25, 2010 3:58 PM (in response to whitby)
    I do have same problem. I did change CC info updated from iphone and web and via itune nothing help. Finally I dicide change cmy county name to naver county then fine. I only can think this is bug.
    Then rotten Apple need to fix this problem ASAP.
    Dell Inspiron, Windows 7, Rotten Apple
  • bmintzer7 Calculating status...
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    Jul 26, 2010 1:27 PM (in response to whitby)
    We've been having the same problem and are unable to update any apps, or purchase anything from iTunes. Extremely frustrating. We've re-entered info, deleted info, over and over and over again to no avail. Please someone help!
    iPhone 3gs 32g, iOS 4
  • Tylko Calculating status...
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    Jul 27, 2010 5:37 PM (in response to whitby)
    Different District is reporting that this is extra security to stop peoples iTunes accounts to be hacked. Check it out here:

    Also try having the computer that you sync your iPhone with being logged into the account that is having those problems when you sync.
    Mac OS X (10.6)
  • paul4work Calculating status...
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    Jul 27, 2010 8:35 PM (in response to whitby)
    This is just crazy.... I have put in my credit card verification number 100 times! It's making me crazy. I have only one account... an iMac, a MacBook, and an iPhone... I have NEVER purchased through AppleTV...

    If I put it in, quit iTunes, and try again... it's asking again... even though NO OTHER device has accessed... it's just 10 seconds later!

    What is the deal?!?!! This all started about 2 iTunes updates ago, and it's making me CRAZY! I don't always have that credit card at my disposal!!!
    iMac, Mac OS X (10.6.4)
  • reelschematic Calculating status...
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    Jul 28, 2010 9:33 PM (in response to whitby)
    I have this same problem. I recently purchased the iPhone4. I contacted Apple support about it twice. The first time they talked with billing and had my credit card information removed, then had me add it back and it actually worked for a couple of hours, then started doing it again. The second time I called, they told me this was a known issue and to set my payment method to "none" and I would be able to download free apps and get updates but could not purchase anything. I was told my name was put on a list and I would be emailed when there was a fix. Can you believe that! What about app developers? the must be losing money over this. I would think some kind of agreements are being broken between developers and iTunes.

    So seems Apple have dropped yet another ball with iPhone 4. By the way with the 3G I never had these isses in two years time...
    iPhone4, iOS 4, 4.0.1
  • flig Level 1 Level 1 (0 points)
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    Jul 29, 2010 6:06 AM (in response to whitby)
    I am also having the same problem and it's driving me crazy! I previously used my visa debit for itunes purchases and thought it was due to a problem with my bank - even though every transaction went through after entering in the verification pin. I switched to my AMEX to see if that would resolve the issue and same problem! Every time I make a purchase with my iphone, ipad or apple tv - same BS.

    MacBook Pro 15", Mac OS X (10.6.4), iPhone 4, iPad, Apple TV
  • Matthew McConnell Calculating status...
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    Jul 29, 2010 8:35 PM (in response to whitby)
    Same issues on multiple computers and iDevices.

    Just got the following answer from iTunes Store Support (after more than 5 days):

    "Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available."
    MacBook Pro 17", Mac OS X (10.6.4), iPhone 4, iPad, OS X Server
  • vern0159 Calculating status...
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    Jul 30, 2010 2:55 PM (in response to whitby)
    Same here - I have one iTunes account and 3 devices; iPod touch (2) and iPad. When I use just one exclusively for downloading updates or purchases, it seems to work just fine. But I regularly update one device and then go update the other. When I do that, the last device I use prompts me for the "verify your payment info" due to a "new device" having been used recently. When I'm sitting at the computer and do this via iTunes "payment info" link, the update on the device works just fine. But what a PITA this is Common Apple, fess up and fix it - now!!!
    Mac, Mac OS X (10.6.3)
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