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FaceTime Port issues - Common ports blocked?

78314 Views 43 Replies Latest reply: Sep 14, 2010 7:22 AM by faisalumar RSS
  • TigerChase Calculating status...
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    Jun 25, 2010 4:21 PM (in response to Ditch Bauer)
    Ditch Bauer said:
    udp 16393-16472 (note this last one is different from the posters above).


    Yes, this is exactly what Apple tech support gave me. But when we looked in our firewall's logs, we found out that the phone was trying 16384 and above. So we set it to 16384 on the lower side.

    Please let us know if the settings Apple gave you worked.
    PowerBook G4, Mac OS X (10.4)
  • Ditch Bauer Level 1 Level 1 (0 points)
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    Jun 25, 2010 6:57 PM (in response to TigerChase)
    Spent some more time on the phone troubleshooting and now its working! (solution below)

    2 very interesting things you should know.

    1- (as per this technician) you MUST have a text messaging plan. It may sound like a no brainer but since I mainly use the phone as a iPod and simply have it as a 2nd line I hadn't added texting. This is apparently somehow very important so if you don't have texting make sure you add some sort of package.

    2- As annoying as it is, try "Reset All Settings"
    You don't lose all of your apps or data, it will default your ringtone and wallpaper(but its not a biggie). That was the only thing we hadn't tried(it's apparently different than the soft resets, and power off/on's) and in my case doing so and re-joining the Wi-Fi network made everything function fantastically. The tech said he'd seen this a bunch today and that this solution always worked.

    Hope it helps you guys.
  • cannarella Calculating status...
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    Jun 28, 2010 8:28 AM (in response to TigerChase)
    I am going to give this a Monday morning bump. So what if our FW people refuse to open 53 because we do our own DNS?

    I can try calling a coworker with FT it gives me the beeping and then says connecting, on his end he gets a notification of the call and then when he answers it the call fails. So I don't know where that failure is in the process.
  • tharrington2 Calculating status...
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    Jun 28, 2010 11:03 AM (in response to cannarella)
    Having exact same problem as cannarella.
    iOS 4
  • jwflutterby Calculating status...
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    Jun 28, 2010 12:06 PM (in response to cannarella)
    Yeah, what are you supposed to do if you do not have any control or influence over the ports that are open for your WiFi connection???
  • Gilb2406 Calculating status...
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    Jul 4, 2010 4:12 AM (in response to jwflutterby)
    I have a question...

    So we know that to use Facetime behind a firewall you have to forward the required ports to your phone's internal IP. But lets say there are more than one of you in the same house with an iPhone 4, what do you do then because you can only forward the ports to one IP.

    I use RRAS via Windows Server 2003 as my firewall and I use Exchange OWA so my port 80 and 443 must always be forwarded to the server's IP. How the **** am I and other people under the same network supposed to use Facetime?!? Fail Apple...
    iPhone 4 32GB Black (Vodafone UK), iOS 4
  • Mac Beep Beep Level 1 Level 1 (60 points)
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    Jul 4, 2010 4:39 AM (in response to djrodimus)
    Here is the fix from Apple

    http://support.apple.com/kb/HT4245
    iMac 27 i7, Mac OS X (10.6.4), 16G iPhone 4, 32G iPad 3G+WiFi
  • Gilb2406 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 14, 2010 7:05 AM (in response to djrodimus)
    Fail me!! I can confirm that I have tested FaceTime through RRAS on Windows Server 2003 and it worked absolutely fine without any modifications..
    iPhone 4 32GB Black (Vodafone UK), iOS 4
  • RobbieSnr Calculating status...
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    Jul 28, 2010 2:43 AM (in response to djrodimus)
    My friend and I both have wireless routers at home, mine is a Netgear one, and we couldn't get FaceTalk to work. I noticed that when starting up a voice call with him the little FaceTalk icon in the call window had a question mark in it and I've not been able to find out what this meant - FaceTalk was certainly turned on in Settings. When he visited me recently we tried it again in my house and it worked without any bother so we assumed that it was a ports problem.

    Having read what was in this thread and in particular the Apple note at http://support.apple.com/kb/HT4245 we both set up port forwarding in our routers for the ports mentioned in that note. I found that the IP address of my iPhone kept changing so I had to alter the phone's setting to use a static IP address to use as the router's port forwarding address. We tried using FaceTalk a couple of days ago and again yesterday from our own homes and it worked fine. I see that the question mark has disappeared from the FaceTalk icon - whether this has any connection with setting up port forwarding I don't know.
    MacBook Pro, Mac OS X (10.6.4), iPhone4
  • Gilb2406 Level 1 Level 1 (0 points)
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    Jul 28, 2010 3:03 AM (in response to RobbieSnr)
    FaceTalk !! I don't know which one sounds more lame! Lol
    iPhone 4 32GB Black (Vodafone UK), iOS 4
  • RobbieSnr Level 1 Level 1 (0 points)
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    Jul 28, 2010 3:22 AM (in response to Gilb2406)
    Gilb2406 wrote:
    FaceTalk !! I don't know which one sounds more lame! Lol


    Oops, meant FaceTime! You comment seems to be hidden behind a ? icon on my Mac!
    MacBook Pro, Mac OS X (10.6.1)
  • faisalumar Calculating status...
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    Sep 14, 2010 7:22 AM (in response to Ditch Bauer)
    i am using Time Capsule. Pls inform how do we set TCP and UDP on time capsule so that facetime starts working.
    thanks
    Mac Book Air, Mac OS X (10.6.4)
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