382625 Views 201 Replies Latest reply: Mar 6, 2014 1:55 PM by Ph43
Currently Being ModeratedJul 25, 2010 8:22 AM (in response to whitby)Same problem here. I have been trying to purchase a gift certificate for a birthday present for someone, and every time (and I'd say I've tried at least 20 times) I get a message stating my credit card has been denied and to update my info. I checked it out, and everything is up to date and correct (although I have to manually key in the security code). I click done, and get the same message. I've tried three different cards - same problem. This morning I called the credit card company and was told there was nothing wrong with my account...and that they noted a $1 prior authorization from iTunes (which means iTunes is checking to make sure my account is kosher). It is at moments like this that I wish I had my old Dell laptop back. Even Windows XP was better that this! I did send an email to iTunes (why no phone number?) and received a confirmation - but it can take up to 48 hours for a response (and I see that some people have received no response at all). This was to be a gift as I mentioned before...I have just days to order this, or the gift will be late. Rambling here...but I'm really fed up with Mac products!Mac OS X (10.6.4)
Currently Being ModeratedJul 25, 2010 8:38 AM (in response to rr224999)This is not a fix for everyone. I have tried everything in this thread, including contacting iTunes (via email) and calling my credit card company. There is nothing wrong with my cc info on this site, and nothing wrong with my cc account. This is yet another MacGlitch!
Interesting to see that iTunes does not provide a phone number for account queries, nor does it answer queries via email nor questions in discussions.
MacSucks...I want my PC back!MacBook, Mac OS X (10.6.4)
Currently Being ModeratedJul 25, 2010 12:32 PM (in response to whitby)What about this- I got my iPhone 4 online and authorised it on my own iTunes account and I don't have a problem. My wife got her iPhone 4 at a Vodafone shop and they authorised it in the shop and she is getting the problem. Looks to me like this could be the key in our case.MacBook, iOS 4
Currently Being ModeratedJul 25, 2010 3:03 PM (in response to TomDaRuler)Perhaps you are correct. I have the Iphone 4 and had to get a new sim for it from ATT and I have been having this issue. I just noticed it today at work. I think though and everyone should try this that a sync with updated itunes program on the computer may fix the issue. I tried from work playing with all CC options and CC options are not the issue. I bet if I update the APPs in iTunes and then sync it may fix the issue. I also needs to consolidate about 3 iTunes accounts which is my own dumb problem.Macbook (black), Mac OS X (10.6.4), iphone 4 fully updated
Currently Being ModeratedJul 25, 2010 3:58 PM (in response to whitby)I do have same problem. I did change CC info updated from iphone and web and via itune nothing help. Finally I dicide change cmy county name to naver county then fine. I only can think this is bug.
Then rotten Apple need to fix this problem ASAP.Dell Inspiron, Windows 7, Rotten Apple
Currently Being ModeratedJul 26, 2010 1:27 PM (in response to whitby)We've been having the same problem and are unable to update any apps, or purchase anything from iTunes. Extremely frustrating. We've re-entered info, deleted info, over and over and over again to no avail. Please someone help!iPhone 3gs 32g, iOS 4
Currently Being ModeratedJul 26, 2010 2:11 PM (in response to bmintzer7)Apple support is driving me mad.
I keep asking them whether it is supposed require that, if you move to one of your devices on which you did not make your last purchase, you would have to re-verify you method of payment. I never get an answer.
They always reply:
1. Delete and re-enter your card details (I have done this several times and it makes no difference).
2. If you think you have security problem, then check with card issuer. (I do not)
3. You must have upgraded the OS on one of the devices (I did not).
They never read my email so that, in other words, they have no clue whatsoever and never answer my question. It's like asking how many cats they have and being told that they have 12 dogs!!
For the moment I have stopped using anything except my iMac to buy stuff from iTunes and then syncing the other devices with my iMac. Very inconvenient and stops me renting on the Apple TVs. So long as a I stick to one machine it works, start trying to use the same account to update iPhone apps and the grand charade starts again.
Thanks Apple for ruining a perfectly good system.
Also note that I used to have a lot of respect for Apple support. Not any more.iMAC 24" 2.8 Ghz, iMAC 17" G5, iPad, iPhone 4, MB Pro, MB Air, Apple TV, PC, Mac OS X (10.6.4), Linux, W 7, Vista and XP Pro, W 2008 server
Currently Being ModeratedJul 27, 2010 5:37 PM (in response to whitby)Different District is reporting that this is extra security to stop peoples iTunes accounts to be hacked. Check it out here: http://www.differentdistrict.com/more.php?id=39360_25_0C
Also try having the computer that you sync your iPhone with being logged into the account that is having those problems when you sync.Mac OS X (10.6)
Currently Being ModeratedJul 27, 2010 8:35 PM (in response to whitby)This is just crazy.... I have put in my credit card verification number 100 times! It's making me crazy. I have only one account... an iMac, a MacBook, and an iPhone... I have NEVER purchased through AppleTV...
If I put it in, quit iTunes, and try again... it's asking again... even though NO OTHER device has accessed... it's just 10 seconds later!
What is the deal?!?!! This all started about 2 iTunes updates ago, and it's making me CRAZY! I don't always have that credit card at my disposal!!!iMac, Mac OS X (10.6.4)
Currently Being ModeratedJul 27, 2010 9:02 PM (in response to Tylko)Thanks. I had seen this info before and the computer I use to sync my iPad, iPhone and Apple TVs is logged into the iTunes store account I use. Your suggestion was helpful.
Unfortunately the problem is that it appears to forget that a computer, device and whatever have been verified. If it worked as per the article you cite, it would be OK. But it does not. Once you change devices for a purchase and verify the account with that device, the original device is forgotten and you have to re-verify again and again and again etc. etc. Quite tedious.
Also Apple support no longer respond, so all in all I believe that Apple's fix is somewhat intrusive and makes the whole iTunes purchase experience a disaster.
From what I can see Apple are not in the least interested in solving the problem and have left their support people out to dry. Or maybe, in typical Apple style, they are looking into it and not telling anyone....
Anyway, until they fix it, I am done with Apps, iTunes the lot. Too much trouble and I am fed up with being treated like an idiot by Apple. Unfortunately I one person in millions so I am irrelevant. I also know 7 people now who are having the same problem and some of them were newbies to Apple. One even went back to Frys and returned his iMac..... The Amazon purchasing experience is a lot better. I can use my Kindle and purchase stuff from any computer without having to go through this.
And so it goes....iMAC 24" 2.8 Ghz, iMAC 17" G5, iPad, iPhone 4, MB Pro, MB Air, Apple TV, PC, Mac OS X (10.6.4), Linux, W 7, Vista and XP Pro, W 2008 server
Currently Being ModeratedJul 28, 2010 9:33 PM (in response to whitby)I have this same problem. I recently purchased the iPhone4. I contacted Apple support about it twice. The first time they talked with billing and had my credit card information removed, then had me add it back and it actually worked for a couple of hours, then started doing it again. The second time I called, they told me this was a known issue and to set my payment method to "none" and I would be able to download free apps and get updates but could not purchase anything. I was told my name was put on a list and I would be emailed when there was a fix. Can you believe that! What about app developers? the must be losing money over this. I would think some kind of agreements are being broken between developers and iTunes.
So seems Apple have dropped yet another ball with iPhone 4. By the way with the 3G I never had these isses in two years time...iPhone4, iOS 4, 4.0.1
Currently Being ModeratedJul 29, 2010 6:06 AM (in response to whitby)I am also having the same problem and it's driving me crazy! I previously used my visa debit for itunes purchases and thought it was due to a problem with my bank - even though every transaction went through after entering in the verification pin. I switched to my AMEX to see if that would resolve the issue and same problem! Every time I make a purchase with my iphone, ipad or apple tv - same BS.
GET YOUR HEAD OUT OF THE SAND APPLE AND GET A FIX FOR THIS ASAP!MacBook Pro 15", Mac OS X (10.6.4), iPhone 4, iPad, Apple TV
Currently Being ModeratedJul 29, 2010 6:56 PM (in response to flig)What is intriguing about this is that they have completely broken the Apple TV, since it does not show a screen to verify payment info. I have to go back to a computer to verify payment. The Apple TV will no longer work without being attached to a computer, something they claim is possible.
The problem for me has got worse.
I have stopped using any other device other than my iMac to make purchases but every single time I make a purchase it requires me to verify payment.
Apple have done absolutely nothing to solve the issue and their support continue to ask silly questions and give irrelevant help.
I appreciate all the other posts showing that a number of people have the same problem, but I fear that Apple have no answer, at least if their support is representative of their understanding and action on this problem.iMAC 24" 2.8 Ghz, iMAC 17" G5, iPad, iPhone 4, MB Pro, MB Air, Apple TV, PC, Mac OS X (10.6.4), Linux, W 7, Vista and XP Pro, W 2008 server
Currently Being ModeratedJul 29, 2010 8:35 PM (in response to whitby)Same issues on multiple computers and iDevices.
Just got the following answer from iTunes Store Support (after more than 5 days):
"Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available."MacBook Pro 17", Mac OS X (10.6.4), iPhone 4, iPad, OS X Server
Currently Being ModeratedJul 30, 2010 2:55 PM (in response to whitby)Same here - I have one iTunes account and 3 devices; iPod touch (2) and iPad. When I use just one exclusively for downloading updates or purchases, it seems to work just fine. But I regularly update one device and then go update the other. When I do that, the last device I use prompts me for the "verify your payment info" due to a "new device" having been used recently. When I'm sitting at the computer and do this via iTunes "payment info" link, the update on the device works just fine. But what a PITA this is Common Apple, fess up and fix it - now!!!Mac, Mac OS X (10.6.3)