GarethD

Q: Exchange Email - Cannot Get Mail, connection to server failed

I have a new iPhone 3GS, i can setup my exchange account through the iphone and the account comes back as verified, however i cannot get any mail. All i get is Cannot Get Mail, The connection to the server failed. I have tested my account settings on a Windows Mobile 6 device and it connects fine. Any ideas as this is now driving me crazy!!!!!!!

iPhone 3GS, Windows Vista

Posted on Mar 11, 2010 5:07 AM

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Q: Exchange Email - Cannot Get Mail, connection to server failed

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  • by Sugar Boy,

    Sugar Boy Sugar Boy Aug 1, 2010 5:48 PM in response to Stain Boy
    Level 1 (0 points)
    Aug 1, 2010 5:48 PM in response to Stain Boy
    I am having a similar issue. Our exchange admin team decided to move some staff mailboxes from exchange 2007 to exchange 2010 mail server and I was one of them. After the move I couldn't access my mails on the iphone OS 4.1. I checked the account setting and server address making sure that it's correctly entered.
    here's what I tried, and what happened

    1) Bring up the iPhone settings
    2) press Add Account
    3) press Microsoft Exchange
    4) enter email, domain, username, & password
    5) press next
    6) as expected returns the mail server address
    7) press next
    8) account is verified
    9) press save
    10) got to mail
    11) press account name

    Get:
    Cannot Get Mail
    The connection to the server failed.

    If anyone has experienced this issue before please let me know how the issue was resolved.
  • by OU_Aaron,

    OU_Aaron OU_Aaron Aug 5, 2010 1:16 PM in response to Sugar Boy
    Level 1 (0 points)
    Aug 5, 2010 1:16 PM in response to Sugar Boy
    If this is a new problem for only a few users, you might try having your exchange admin do an IISreset on the front exchange server. We had 2 out of 10 users having this exact problem - calendar and contacts would work fine but no email. I could wipe the setting and use another user on the same device and everything would work fine, switch back to the original user and nothing. The iisreset fixed it.
  • by JayUSA123,

    JayUSA123 JayUSA123 Aug 5, 2010 10:26 PM in response to OU_Aaron
    Level 1 (0 points)
    Aug 5, 2010 10:26 PM in response to OU_Aaron
    Well, I've tried an iisreset, but still no luck. Strange thing is the connection works when I test with other accounts. (I tried an unattended service account and also another user's account -- and she has FAR MORE emails sitting in her account than I do.)

    I'm really stumped. I compared our mailbox settings, and mine are an exact match. Our active directory group memberships are a little different (I'm a member of the Exchange Managers group and a domain admin), but I've even tried changing my group memberships without connection success.

    Any guesses?
    Jay
  • by Sugar Boy,

    Sugar Boy Sugar Boy Aug 5, 2010 11:42 PM in response to GarethD
    Level 1 (0 points)
    Aug 5, 2010 11:42 PM in response to GarethD
    Finally got it working...

    Sync issues with exchange server is resolved by "allowing in heritable permission from the object's parent in AD". This certainly resolved the sync issues I was having when my mailbox was migrated to exchange 2010 server.

    Please find the below article regarding this settings.
    << <a class="jive-link-external-small" href="http://">http://alanhardisty.wordpress.com/2010/03/05/activesync-not-work ing-on-exchange-2010-when-inherit-permissions-not-set/>>>

    Message was edited by: Sugar Boy
  • by Chris Owen1,

    Chris Owen1 Chris Owen1 Aug 6, 2010 9:50 PM in response to Sugar Boy
    Level 1 (10 points)
    Aug 6, 2010 9:50 PM in response to Sugar Boy
    go to this website, enter your password, and that's all you will have to do.

    https://www.google.com/accounts/DisplayUnlockCaptcha
  • by JayUSA123,

    JayUSA123 JayUSA123 Aug 16, 2010 9:53 AM in response to Sugar Boy
    Level 1 (0 points)
    Aug 16, 2010 9:53 AM in response to Sugar Boy
    Sugar Boy, you rock! This was absolutely it. I think it's funny that as a domain admin, I wasn't allowed to do things my users could! :0)

    Incidentally, I changed the setting last week, and it never reverted back. Apparently my domain is not set to schedule that permissions check.

    Does anyone know what permission is inherited from the parent OU that allows mobile access to the Exchange Server? It would be nice to selectively apply this permission to the domain admins instead of inheriting all permissions.

    THANKS!
  • by Stain Boy,

    Stain Boy Stain Boy Aug 18, 2010 8:20 AM in response to Sugar Boy
    Level 1 (10 points)
    Aug 18, 2010 8:20 AM in response to Sugar Boy
    That worked for me too, Sugar Boy! Thanks so much for posting that link!
  • by sonicbum,

    sonicbum sonicbum Aug 18, 2010 7:35 PM in response to Stain Boy
    Level 1 (0 points)
    Aug 18, 2010 7:35 PM in response to Stain Boy
    awesome, that AD permissions box fixed it for me too.
  • by Baslow,

    Baslow Baslow Aug 24, 2010 5:05 AM in response to Sugar Boy
    Level 1 (0 points)
    Aug 24, 2010 5:05 AM in response to Sugar Boy
    Hi Sugar Boy,

    I've been on this for two days now and still can't get mail to sync. i've tried everything in this forum and in others to no avail. OWA, windows mobile devices all work fine. Running exchange 2003 sp2. Test it on 3G os3 same issue - Cannot Get Mail, connection to server failed... Any ideas as to whats wrong?
  • by leewilliams100,

    leewilliams100 leewilliams100 Aug 24, 2010 5:37 AM in response to GarethD
    Level 1 (0 points)
    Aug 24, 2010 5:37 AM in response to GarethD
    Hi, I've been having the same issues since OS4. Tried downloading the various patches that've suggested. Deleted accounts, reset, reinstalled & reconfigured. My IT dept confirms that Exchange 2003 hasn't been changed, therefore it's Apple. They need to sort it ASAP.
  • by Baslow,

    Baslow Baslow Aug 24, 2010 9:30 AM in response to leewilliams100
    Level 1 (0 points)
    Aug 24, 2010 9:30 AM in response to leewilliams100
    Not sure where to go from here.... I have exchange 2003 direct push working at two seperate sites, OWA works fine, windows mobile work with no issues it is just IPHONES!

    Tried everything possible from all forums and no joy. iPhone 3G os3, 3GS, os4 and iPhone 4 os4 nothing on any of them... neeed some help please guys... is this isolated down to iPhones or am i seriously missing something??? i'm no dunce - Honestly!
  • by desktopg,

    desktopg desktopg Aug 24, 2010 8:18 PM in response to Baslow
    Level 1 (4 points)
    iPhone
    Aug 24, 2010 8:18 PM in response to Baslow
    Same issue, Exch 2003 SP2. The workaround for me was clearing out the inbox - can get away with about a week's worth of mail in there. Has that not worked?

    Will likely open a ticket with MS on this one.
  • by Sawyer B,

    Sawyer B Sawyer B Sep 1, 2010 5:45 AM in response to Baslow
    Level 1 (0 points)
    Sep 1, 2010 5:45 AM in response to Baslow
    Hi Baslow,
    I have been banging my head againt the wall for a week and I finally got my phone to sync. I also have sbs 2003, sp2 etc... I have switched from a blackberry to an iphone and the mistake I have been making was trying to use the same server information for the iphone that I would punch in when setting up my blackberry. When you put in your sever information into the iphone, it does not have to start with "http:// or https://" and do not put on "/exchange" after the server name.

    example:

    Blackberry way: https://125.34.543.34:444/exchange
    iphone Way: 125.34.543.34:444

    I hope this helps.
  • by desktopg,

    desktopg desktopg Sep 1, 2010 9:30 PM in response to JayUSA123
    Level 1 (4 points)
    iPhone
    Sep 1, 2010 9:30 PM in response to JayUSA123
    In same boat, but my workaround has been to empty the inbox except for 50-100 messages. Moved them to a second inbox. Seems to work, but other folders still aren't accessible.
  • by AlanHardisty,

    AlanHardisty AlanHardisty Sep 9, 2010 2:23 PM in response to Baslow
    Level 1 (0 points)
    Sep 9, 2010 2:23 PM in response to Baslow
    Baslow - Please have a read through my Exchange 2003 / Activesync article which hopefully will get you up and running very quickly.

    http://alanhardisty.wordpress.com/2010/02/28/exchange-2003-and-activesync-config uration-and-troubleshooting/

    Any problems - please let me know.

    Alan
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