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Broken iPhone 4 Home Button

251774 Views 84 Replies Latest reply: Mar 3, 2014 10:13 AM by Mahambaig RSS
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dburdan Level 1 Level 1 (0 points)
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Aug 11, 2010 10:15 PM
All of the sudden my iPhone 4 home button stopped working. I tried hard rebooting it and that didn't fix it. It will sometimes work for a minute but for the most part it doesn't work. It didn't come in contact with any water/dirt, it just stopped working. I have Apple Care but need my phone for work so I can't have it gone for a few days. Any help would be much appreciated! Thanks!
iPhone 4, 4.0.1, iOS 4
  • jk_baller23 Level 4 Level 4 (2,120 points)
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    Aug 11, 2010 10:37 PM (in response to dburdan)
    If it's possible I would visit an Apple Store, they might be able to replace it right away.
    MacBook Pro 2.5GHz, 4GB, 500GB, 512VRAM, Mac OS X (10.6.4), iPhone 4 32GB Black
  • OrangeMarlin Level 5 Level 5 (5,130 points)
    Currently Being Moderated
    Aug 11, 2010 10:41 PM (in response to dburdan)
    dburdan wrote:
    All of the sudden my iPhone 4 home button stopped working. I tried hard rebooting it and that didn't fix it. It will sometimes work for a minute but for the most part it doesn't work. It didn't come in contact with any water/dirt, it just stopped working. I have Apple Care but need my phone for work so I can't have it gone for a few days. Any help would be much appreciated! Thanks!


    Make an appointment with an Apple Genius at the Apple Store in Fresno. They will know if it got wet or not, and if it didn't, they'll replace it or fix it.
    MacBook Pro (unibody). iPhone 4 (32GB). iPad 3G (64GB)., Mac OS X (10.6.4), No Windows here
  • EBSkater Level 2 Level 2 (490 points)
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    Aug 11, 2010 11:07 PM (in response to dburdan)
    You can't hard reboot if it's not working...

    Did you attempt to restore as new? Because that's what they're going to do at the store...
    MacBook Pro 13.3", Windows XP
  • Mr.Canoehead Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 16, 2010 9:39 PM (in response to dburdan)
    I'm having the same problem,
    I got the 32gig 4g iPhone
    I've tried all the basic troubleshooting tips like:
    -Resetting my settings through the general settings
    -a hard shutdown (holding the power button and the home button at the same time)
    I've tried reformatting and reloading from scratch, this is currently the step I've just finished and sill having the same issue

    Something I've noticed is it only happens when idle for a period of time, the longer it sits idle the harder it is to get the home button to reawaken the phone.
  • macguy90 Level 1 Level 1 (60 points)
    Currently Being Moderated
    Aug 16, 2010 9:45 PM (in response to dburdan)
    Go to your nearest Apple Store & meet with a technician at the Genius Bar. They will mostly likely give you a replacement if they feel the issue was not caused by you.
    MacBook Pro 15-inch, iPhone 4 16GB, iPad 16GB WiFi, Mac OS X (10.6.4), 8GB DDR3 RAM, 1TB hard drive, nVidea graphics
  • shaytoon Level 1 Level 1 (0 points)
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    Sep 22, 2010 8:39 AM (in response to dburdan)
    I've had this problem a couple of times and being unable to hard reset coz of home button not responding, I found a solution online that worked for me. Apparently the port below the home button can get dusty and that causes an obstacle to the home button response, I tried applying some air pressure and it worked right away.
    he did also mention the use of a clean toothbrush but i don't know about that.
    iOS 4
  • sethertonb Level 1 Level 1 (0 points)
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    Nov 22, 2010 12:34 PM (in response to shaytoon)
    I'm having a similar, intermittent problem with my iPhone 4, but note that I used air pressure to clean out my iPhone 3G's port, and I'm fairly sure that it's what was responsible for kicking a smattering of dust up between the glass and the LCD. If a toothbrush could work, I would suggest starting with that route.
    MacBook Aluminum, Late 2008, Mac OS X (10.5.6)
  • miksu Level 1 Level 1 (0 points)
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    Nov 28, 2010 1:02 PM (in response to sethertonb)
    I had the same problem. I used a vacuum cleaner to clear the dust. It worked!
    iPhone4 32, iOS 4
  • Utacka Level 1 Level 1 (0 points)
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    Dec 1, 2010 7:11 AM (in response to shaytoon)
    Worked perfectly with air pressure, thx mate ive had this issue for over a month now but today it got really frustating. now it works 100% of the times
    Iphone 4, iOS 4
  • Natalie1978 Level 1 Level 1 (0 points)
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    Dec 28, 2010 11:08 AM (in response to sethertonb)
    Hello I had the same problem myself with my iPhone 4, I just tried the vac cleaner on it and its much better, I still need to press the home button a few times to get it to respond but as I say it's a lot better, maybe I should keep the vac cleaner on it for longer to make sure all the dust has gone, has anyone else found this themselves?
    iPhone 4, iOS 4
  • rubberlipped dogface Level 1 Level 1 (0 points)
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    Feb 1, 2011 2:02 AM (in response to Natalie1978)
    Simple low tech remedy for complex gadget...vacuum cleaner up its butt!........works brilliantly!
    imac g5 ppc, Mac OS X (10.6.5), iphone 4 4.2.1
  • *jonas* Level 1 Level 1 (0 points)
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    Feb 18, 2011 6:51 AM (in response to miksu)
    Worked for me too!! I had to operate the button while hoovering though.
  • Amazed Engineer Level 1 Level 1 (0 points)
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    Mar 1, 2011 5:36 AM (in response to *jonas*)
    I am a structural engineer, and not to many things anymore suprise me. But, when I was able to unstick the home button on my iPhone 4 with a vacuum cleaner; you better believe I was amazed!
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