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Canon printer offline

39878 Views 27 Replies Latest reply: Oct 19, 2013 11:31 AM by David Ousley RSS
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r.flo Level 1 Level 1 (0 points)
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Aug 1, 2010 11:51 AM
I've installed a Canon printer on my Imac, connected through wireless router. Printer shows on computer and wireless network is recognized on printer. Printer is showing offline. How do I get it online?
IMac, Mac OS X (10.6.4)
  • PAHU Level 6 Level 6 (14,400 points)
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    Aug 1, 2010 9:42 PM (in response to r.flo)
    An offline printer queue can be the result of an incorrect setup. Can you give some more information about which Canon network printer you have. This will help to give you the correct information to follow.
    MacBook Pro 17, Mac OS X (10.6.4), MacPro 2x3GHz Quad-Core, Xserve G5, iPhone 3G
  • paultimac Level 1 Level 1 (0 points)
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    Aug 15, 2010 10:03 AM (in response to r.flo)
    Hi -

    I have similar problem trying to install Canon MX860. Everything worked fine until the time to add the printer - my imac couldn't find it. I have firewall on; not sure if that matters? I gave up, for now, and am using USB connection. A few folks at work have macs; I'm going to check with them and circle back to the problem.

    Paul
    Mac OS X (10.6.4)
  • PAHU Level 6 Level 6 (14,400 points)
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    Aug 15, 2010 7:58 PM (in response to paultimac)
    The built-in software firewall should permit the network printer to be found, but if you believe it is stopping it then you can temporarily disable the firewall to see if that helps with getting the printer to appear when you select to add.
    MacBook Pro 17, Mac OS X (10.6.4), MacPro 2x3GHz Quad-Core, Xserve G5, iPhone 3G
  • John Brooks3 Level 1 Level 1 (0 points)
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    Aug 18, 2010 12:59 PM (in response to PAHU)
    I have similar problem with MX860 using SL 10.6.4. I've tried disabling the Firewall which does not help.

    I first installed MX860 using USB connection. Prints fine. Then I followed forum suggestions of turning off prn, pulling USB cable, and turning prn back on. Prn remains in offline mode. But get this - I can use the printer network utility to see networked prn, actually communicate with prn to do cleanings, BUT CANNOT print anything from apps or self-test page. So it obviously is communicating to the networked prn because there is no cable. The only remaining task is to somehow turn an offline to online. What gives?
    MacBook, Mac OS X (10.6.4)
  • PAHU Level 6 Level 6 (14,400 points)
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    Aug 18, 2010 3:09 PM (in response to John Brooks3)
    Reading your post I wonder if you are trying to use the USB printer queue to connect to the networked printer?

    When you connect via USB to configure the network settings a USB only print queue is automatically created. When you disconnect the printer from the USB and have it connected to your wireless or wired network, you then need to add another printer queue - this one for the network connection. This is done by selecting to add a printer and using the Default Add Printer view. The MX860 should appear quickly as a Bonjour Scanner but it takes several seconds before the printer component appears. When it does it will display 'canonijnetwork' in the Kind column. Select this and the Print Using menu should change to the 'Canon MX860 series'. Now you will have two printers in your list - the networked and the USB. You may want to rename them just to make it easier to identify. This will help to ensure you select the networked printer queue when you select to print a document.
    MacBook Pro 17, Mac OS X (10.6.4), MacPro 2x3GHz Quad-Core, Xserve G5, iPhone 3G
  • John Brooks3 Level 1 Level 1 (0 points)
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    Aug 19, 2010 6:20 AM (in response to PAHU)
    I don't know how to get to "selecting to add a printer and using the Default Add Printer view". I go to System Preferences and select Print & Fax. I then select the + btn to add a prn. It then shows me Add Printer window with my Windows network name, followed by a Wndws PC computer name. Nothing comes up for Bonjour Scanner etc. I then tried turning prn off & back on to see if would appear in wndw. No. If I go back to USB prn queue as you say, select it, and follow menus to prn utility, it sees MX860 in Network product list, and type Canon IJ Printer. Thus mac knows its there. So everything seems to hinge on establishing this other "network" prn queue, and yet sw won't let me.
  • PAHU Level 6 Level 6 (14,400 points)
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    Aug 19, 2010 2:41 PM (in response to John Brooks3)
    When you select to add the print in Print & Fax by clicking the + button, you will see the Add Printer browser. This has the Default, Fax, IP and Windows icons, the latter which you have mentioned.

    You mention selecting the Windows view. You would only do this if the printer is connected to a Windows computer via its USB cable. But from your initial post it sounds like you have the printers wireless setting enabled and therefore wanting to connect from the Mac to printer via wireless. In this case you need to select the Default icon rather than the Windows icon. With the Default view selected the MX860 should appear in the list as mentioned above.
    MacBook Pro 17, Mac OS X (10.6.4), MacPro 2x3GHz Quad-Core, Xserve G5, iPhone 3G
  • John Brooks3 Level 1 Level 1 (0 points)
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    Aug 19, 2010 5:59 PM (in response to PAHU)
    When I have the Add Printer window open, I do not see any "Default, Fax, IP, & Windows icons." All I see is my home network Wndws grp name listed with rt arrow in 1 column, and Name: No Selection, Location: No Selection greyed out boxes. The Add btn is also greyed out. In the Apple toolbar at top, I do see a scanner icon, and it lets me Register Scanner, etc. But nowhere do I see anything printer or Default icon related items etc.
  • PAHU Level 6 Level 6 (14,400 points)
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    Aug 19, 2010 6:44 PM (in response to John Brooks3)
    John Brooks3 wrote:
    When I have the Add Printer window open, I do not see any "Default, Fax, IP, & Windows icons." All I see is my home network Wndws grp name listed with rt arrow in 1 column, and Name: No Selection, Location: No Selection greyed out boxes. The Add btn is also greyed out.

    Okay. The Add Printer view is set to hide the icons. With the Add Printer window open, click the oval shaped button in the top right corner of the Add Printer window. This will make the icons appear again.

    In the Apple toolbar at top, I do see a scanner icon, and it lets me Register Scanner, etc.

    This is the Canon IJ Network Scanner alias and yes this for is registering the network scanner. But first you need to add the scanner to the Print & Fax list and this will be possible once you make the Default icon visible in the Add Printer window.
    MacBook Pro 17, Mac OS X (10.6.4), MacPro 2x3GHz Quad-Core, Xserve G5, iPhone 3G
  • John Brooks3 Level 1 Level 1 (0 points)
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    Aug 19, 2010 8:23 PM (in response to PAHU)
    Eureka! Works just as you described. Thank you very much!!!
    I'm a WXP user so not familiar with the magic right oval. So now my PC and my wife's MacBook are connected to the same wireless networked MX860 printer. Thanks for your patience & input!
  • musically frustrated Level 1 Level 1 (0 points)
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    Sep 7, 2010 4:56 AM (in response to r.flo)
    This post worked for us. Our Canon MX850 mysteriously quit printing last night for no apparent reason. It was printing earlier in the evening, then it started pausing. Resuming did not resume it. It just paused again. I uninstalled it, but was not able to re-install it over the network (printer connected via ethernet; computer via wireless; all through router). I re-installed it with usb cable and unplugged the usb cable. Then it showed offline. It was the wrong que as was written above. I followed the instructions to add it and it worked like a charm. Kudos!
    HP Pavillion a737n, Windows XP
  • alibull Level 1 Level 1 (0 points)
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    Sep 20, 2010 6:31 PM (in response to PAHU)
    Thank you! I had done this a few months ago, then forgotten. Appreciate having the information handy.
    Cheers.
    alison
    Mac Book, Mac OS X (10.5.2)
  • reedharris Level 1 Level 1 (0 points)
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    Oct 31, 2010 10:10 AM (in response to PAHU)
    You are a genius....thank you so much...your walk through worked perfectly and I am now printing wirelessly after about 6 months of screwing with this off and on.
    macbook air, Mac OS X (10.6.4)
  • nobutts Level 1 Level 1 (0 points)
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    Nov 11, 2010 5:02 PM (in response to reedharris)
    Thank you so very much. This worked perfectly for my Canon MP970.
    nobutts
    iMac, Mac OS X (10.6.5)
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