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Hotel Wi-Fi networks with iPad

91892 Views 104 Replies Latest reply: Sep 20, 2013 11:29 PM by berserker-82 RSS
  • stephen.mcnulty Level 1 Level 1 (0 points)
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    Aug 20, 2010 8:38 PM (in response to Tamara)
    Bizarre. For months I've had this intermitent problem where the iPad sometimes hangs on teh wifi login screen. After reading this post I turned off autofill and now I can login perfectly OK. Seems bizarre that it's taken Apple so long to fix.
    iPhone OS 3.1.3
  • gtracs Calculating status...
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    Aug 20, 2010 9:27 PM (in response to Virtualcappy)
    @VirtualCappy: Your post is "emotionally charged." Pot-kettle, eh? Calling people "fanbois" is the most prevalent emotional expression I see in any Apple-related discussion. People's apparently uncontrollable jealousy of Apple is transparent. That's emotional in my book, and far from "objective."
    Mac OS X (10.6.4)
  • lunatek Calculating status...
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    Sep 25, 2010 1:37 PM (in response to Maldives Man)
    I've had problems with hotel WiFis in Finland and UK.
    Eventually finding this thread and swithing Safari AutoFill off everything's working fine.

    I wish there was another way of making the lovely pad to work with Hotel networks, though.
    iPad WiFi + 3G 16 Gb, iOS 4, iPhone 3G
  • erpilot Calculating status...
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    Oct 7, 2010 5:21 AM (in response to Maldives Man)
    As an airline pilot, I get to stay in hotels all over the world. Simply put, the iPad won't connect when connection involves a pop-up screen. The iPhone 4 connects immediately. Turning off auto fill doesn't help. Manually changing ip address, DNS, clearing caches, etc and resetting networks doesn't fix the problem. I've been unable to connect in Panama, Caracas, Canada, Atlanta, Denver, San Francisco. This appears to be a software problem. Will the November upgrade fix it? I sure hope so. To suggest the hotels have a problem is absurd. It's an Apple problem.
    iPad 3G
  • kramey74 Level 1 Level 1 (105 points)
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    Oct 7, 2010 1:09 PM (in response to Chris Carlson)
    Chris, I'm with ya on this one. As a former upper level Apple technical support rep I can say that I feel like I have control of my home network. What I do not have control of is my iPad's wifi reception. No other device on my network ever has issues and more often than not I will see a "Connecting" box while sitting in plain view of my router.
    I'm also a fan of the blue shirt conspiracy, having had several posts deleted seconds after being negatively responded to by someone in this thread.

    I know the thread is old, just scanning for solutions!
    iPhone 4, iPad, iOS 4
  • Oscar Grouch Calculating status...
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    Mar 15, 2011 7:21 PM (in response to Maldives Man)
    I found this thread after having a similar problem-- solid wifi in hotel room (my PC's connected) but iPad couldn't. I checked the safari autofill suggestion, but autofill was already turned off.

    On a lark I decided to allow pop ups-- they were shut off in safari settings-- and that did the trick! The browser was killing the pop up authentication window. Give it a shot- hope it helps
  • Sheila Ford Level 2 Level 2 (190 points)
    Currently Being Moderated
    Mar 15, 2011 9:30 PM (in response to Lady Madonna)
    Thanks, Lady Madonna- I was hoping that you'd post back and let us know if disabling the autofill worked for you, too.

    The rest of you guys- it's a tech support board! Just let us know what works and what doesn't.
    Intel iMac, Intel MacBook, iPhone 3gs, Mac OS X (10.6.6), and an iPad 2, currently in Anchorage, AK!
  • leftyclick Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 26, 2011 9:01 PM (in response to Oscar Grouch)
    I just bought an iPad 2, and I am having the same types of problems in hotels as described in this thread. I'm going to try to turn off the pop-up blocker to see if that helps, but so far, this is what I have found:

    After I connect to the hotel's wireless network, I get the pop-up sign-on web page and enter the hotel's username and password. I am then forwarded to my home page, and can click on any links on that page. But as soon as I hit the cancel button (the only button displayed), or press the home button, I am unable to access any webpages. The wireless logo does not display in the top right corner either, but it looks like I am connected successfully in the wireless settings, and I am getting an ip. So I have found that when this happens, if I turn off the wireless and turn it back on, it successfully connects.

    This is a weird issue, as none of my other Apple devices have this problem.
    16GB wifi iPad 2, iOS 4
  • defective sargeant Calculating status...
    Currently Being Moderated
    Mar 28, 2011 2:47 PM (in response to leftyclick)
    I've got a different but related problem, I am on holidays and have tried logging on to wireless in the apartments I am staying in. My MacBook sees about 10 options and my iPad 2 sees only 2. When I try to join the wireless network the iPad will not even let me type in the name and password, tried copy and paste but no luck so could not log in - very strange - could join using my iphone but not the iPad 2 - apple definitely need a fix for this issue
    Mac OS X (10.6.7)
  • dalmond Calculating status...
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    May 6, 2011 8:56 AM (in response to Oscar Grouch)

    I had the same issue!  This solution - allowing popups - worked like a charm.  I got access in less than 30 seconds after resetting the pop-up option.  This should become part of the standard Apple support checklist - the support agent I worked did not offer this solution and simply referred me to the hotel server administrator.


    Well done Oscar! 

  • Grady Tracy1 Calculating status...
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    Jun 5, 2011 6:54 AM (in response to Maldives Man)

    I had the same problem. I'm staying in Washington DC this week and have been frustrated about not be able to connect. I read through this post and could not find the help. Most hotels have the signup page that is difficult to get past. What I did that worked. I restarted my iPad, then I cleared all cookies and cleared all cache. It worked. I finally got the Hotel's signup page and was able to accept the hotel's policies. I hope this helps.

  • jlbmacuser Calculating status...
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    Feb 27, 2012 7:02 AM (in response to Maldives Man)

    The real solution follows:

    1.  Settings, Safari, auto fill, names & passwords off

    2.  In the same dialog window, above, clear all under names and passwords


    If you don't do item 2, above it still won't work.


    Now you should get a automatic login screen, for example Nomadix, which a lot of hotels and cruise ships use.

  • OmenaK Calculating status...
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    Apr 16, 2012 2:15 PM (in response to jlbmacuser)

    THANK YOU!  Clearing everything under names and passwords FINALLY did it!  I was going crazy trying to get my friend's iPad to work! 

  • jlbmacuser Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 16, 2012 2:40 PM (in response to OmenaK)

    Glad it worked!

  • SumTing Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 26, 2012 9:48 AM (in response to Maldives Man)

    Hi everyone,

    After reading this whole posting, I would like to put in my 2-cents.

    I have an iPad 2 and really enjoy using it. However, for the past year, I found out that the iPad has issue with wi-fi connection.

    There's no issue at home or at the apple store. However, whenever I travel, and I travel a lot, it seems like my iPad cannot even see the wifi. Originally, I thought it was the hotel issue with poor wifi. Accidentally, I turned on my laptop and my ipod touch one time and realized that both have very strong signal and full bar when iPad didn't even show the wifi option.

    I tried all the suggestions you recommended, reset, hard restart, clear safari, even change the brightness of the screen. Yet, still no wifi signal.

    I was at starbucks the other day and the say situation happened. It is just very frustrating. I went to Apple store and the genius told me that there's no issue with my iPad because I can connect to their network.

    I love my iPad, but I do believe this is a bug of IPad and Apple's responsibility to fix it. If the iPad cannot even connect at the Apple store, then there's a real issue. Apple should make a product that is compatible with most other devices, just like the ipod touch.

    It's frustrating that the genius arre not even willing to admit there's an issue.

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