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Mail Messages Suddenly Blank!

119138 Views 91 Replies Latest reply: Apr 17, 2014 6:04 PM by Jimmy Books RSS
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Lewis- Level 1 Level 1 (5 points)
Currently Being Moderated
Mar 11, 2010 5:52 AM
New messages display properly, but about 1 hour ago for no reason my older messages are just showing up as blank. It's almost as if it can't find where they are whats happened? When I double click the message just BLANK!!

Screen Shots Here
Macbook Pro, Mac OS X (10.6.2), I LOVE MY MAC
  • thomas_r. Level 7 Level 7 (27,060 points)
    Currently Being Moderated
    Mar 11, 2010 5:57 AM (in response to Lewis-)
    Have you tried rebuilding that mailbox? (Use Mailbox -> Rebuild.)
    17" MacBook Pro, Mac OS X (10.6.2)
  • elmac Level 5 Level 5 (4,230 points)
    Currently Being Moderated
    Mar 11, 2010 12:19 PM (in response to Lewis-)
    Hi, I also at times have the rogue email although sent & received Never shows up in my Sent box..
    As a belt N braces -> I have a Gmail account, everything sent from or to my mobileme account is duplicated on the gmail account..saves a whole bunch of worries...L
    4 Macs - iPhone - 5iPods - Leica's - Nikon's, Mac OS X (10.6.2), Use em all" - Luv em All" - Need em all!!
  • doubleJoeJoe Calculating status...
    Currently Being Moderated
    Mar 23, 2010 4:44 AM (in response to Lewis-)
    I also have this issue, suddenly noticed loads of sent messages were blank!! then noticed loads of old inbox messages are too. Did the rebuild but that wipes all the blank ones away... Even if I re-add the account and download them from the server that won't bring back the sent messages,.. plus this just shouldn't happen on my shiny new macbook pro & snow leopard should it!
    PowerBook G4, MacBook Pro Snow Leopard 10.6.2
  • Ernie Stamper Level 8 Level 8 (37,455 points)
    Currently Being Moderated
    Mar 23, 2010 6:33 AM (in response to Lewis-)

    This is an indexing problem, but can't say what caused it. Do you have any plugins or other Mail enhancement software in use? The most common cause of indexing problems is with something other than Mail being used to move messages around between mailboxes.

    Is this an IMAP or POP account?

    Mac Pro 8 Core, iBook, and QS G4 867, Mac OS X (10.6.2), 10.5.8, 10.4.11, Aperture 2 & 3 FCS3
  • Andre Angelantoni Level 1 Level 1 (55 points)
    Currently Being Moderated
    Apr 26, 2010 10:06 AM (in response to Lewis-)
    I had this happen when I switched the outgoing email server. It seems Mail associates email with the outgoing server rather than the incoming one for some reason.

    Despite seeing this connection, when I switched back my email did not reappear and I'm afraid it's unavailable unless I dig through my CrashPlan backup.
    Mac Mini, 2GB; MacBook 3GB, Mac OS X (10.6)
  • alttag Calculating status...
    Currently Being Moderated
    Jul 6, 2010 8:05 PM (in response to Lewis-)
    I'm having same problem, same symptoms. (In fact, I hadn't noticed my Sent items were also missing from a POP account until I checked following your comment.)

    Attempting to rebuild mailboxes as suggested by someone here did not work--it erased all mention of emails older than yesterday.

    I'm attempting to restore from backup, but it's a month old. I will have lost at least a month's worth of email.
    MacBook, Mac OS X (10.5.7), Mail 4.3 (1081)
  • maxperts Calculating status...
    Currently Being Moderated
    Jul 30, 2010 10:13 AM (in response to Lewis-)
    I, too, have found myself with the same issue. Note than the blank eMails are still in their respective folders within the Mail folder in the user Library. If I search for something, they still show up in spotlight, and if I double click any of them they open in Mail with full content. I can then move them into a folder and they work fine, but I have thousands of them and i don't know how to get them to recover! I've tried the rebuild as well with no success.
    iMac 2.16 C2Duo, 3GB RAM, 500GB HDD, Mac OS X (10.6.4)
  • photographyman Calculating status...
    Currently Being Moderated
    Aug 31, 2010 10:34 AM (in response to maxperts)
    maxperts experience exactly reflects mine. Rebuild makes the emails seemingly disappear completely from Mail, though they are findable with Spotlight. I've not seen it happen to emails that I've filed into folders, only those left in the Sent box. This is a potentially disastrous bug, we need to be able to find our sent mail - that's the point in having the database!
    MacBook Pro, Mac OS X (10.6.4)
  • blaguire Calculating status...
    Currently Being Moderated
    Aug 31, 2010 12:59 PM (in response to Lewis-)
    This started after the 10.6.4 update that occurred last Tuesday for most of us. It seems to effect Exchange types of email accounts the most. I have switched and set my Exchange 2007 account as an Exchange IMAP account and while the syncing up and down doesn't work perfect it is working and functional again as a mail client. I spent forever on the phone with Apple Care and didn't receive any solutions except to check back with someone next week and see if something can be found. I didn't change anything except running the update from apple. My machine is pretty much stock with no ad in's or custom scripts running. I feel there are a lot more people out there with this issue then Apple realizes. FYI my Exchange account works fine in Entourage, but I can't stand to use that program.
    MacBook Pro, Mac OS X (10.6.4)
  • stargirlx12 Calculating status...
    Currently Being Moderated
    Aug 31, 2010 3:05 PM (in response to blaguire)
    The same thing is happening to me and I just got my macbook pro. I did a few updates it told me to do and then the mail started showing blank messages. I hope they fix this really soon because I prefer to use mail versus going to my optimum homepage which is a pain. If anyone finds out anything helpful regarding this issues I would appreciate the knowledge!
    macbook pro, Mac OS X (10.6.4)
  • Hazem Malek Level 1 Level 1 (95 points)
    Currently Being Moderated
    Aug 31, 2010 3:26 PM (in response to Lewis-)
    This problem is most probably related to indexing messages and you can simply solve it by following these steps :

    (1) Quit Mail if it's already open

    (2) Copy your ~/Library/Mail folder to your desktop as a backup incase something goes wrong

    (3) Trash or move to desktop that file ~/Library/Mail/Envelope Index

    (4) Open Mail and you will be presented with a Mail Message Import message, click continue and let it do what it has to to

    That would simply import and reindex all mail messages rebuilding the database, Envelope Index is a SQLite database that stores key information about your emails. Over time it can get corrupted in a way that wouldn't knock out your Mail application. Furthermore, that should speed you your Mail application and dramatically reduce your emails size. I hopt that will solve your issue
    MacBookPro3,1 17-inch/2.6GHz/2x1GB/250GB/GeForce 8600M GT 256MB, Mac OS X (10.6.4), my best friend
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