MatJ333

Q: Your payment method was declined

Im really getting ****** off. I keep getting "Your payment method was declined" when I try to purchase an e-mail voucher for a friend. I have spent 2.5 hours trying to solve this, I know how much my friend would appreciate it else I would tell apple to get fu$%ed since getting help does not seem possible. I have tried 2 different accounts. I just want to buy a freaking voucher or punch an apple employee. Anyone know what is going on?

Windows Vista

Posted on Jul 27, 2010 5:51 AM

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Q: Your payment method was declined

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  • by Z0n,

    Z0n Z0n Aug 30, 2010 7:27 PM in response to MatJ333
    Level 1 (0 points)
    Aug 30, 2010 7:27 PM in response to MatJ333
    Apple service is terrible. I wish I'd never gotten started with iTunes. Not only will it not accept my card, I purchased a gift card and it won't let me redeem that. And since the iPod assigned to the account died, I don't have my serial number to even reach support online. Added to the fact that they don't like to work very often in customer support. In short, even when you prepay they won't let you buy songs
  • by DanielSemper,

    DanielSemper DanielSemper Aug 30, 2010 8:01 PM in response to MatJ333
    Level 1 (0 points)
    Aug 30, 2010 8:01 PM in response to MatJ333
    I am having the same problem even though I use PayPal (and I have used it for 3 years with no problems).
    I cannot buy or update anything now. T_T
  • by Funnydemon,

    Funnydemon Funnydemon Aug 30, 2010 11:11 PM in response to MatJ333
    Level 1 (0 points)
    Aug 30, 2010 11:11 PM in response to MatJ333
    Same problem here. Sent an email to apple about 1 weeks ago, received nothing. Apple *****. At least you should give us an explanation =.="
  • by proxx,

    proxx proxx Aug 31, 2010 7:42 AM in response to Funnydemon
    Level 1 (0 points)
    Aug 31, 2010 7:42 AM in response to Funnydemon
    its been 4 days. Still they haven't replied. This is just stupid.

    Has anybody been able to get apple to unblock your itunes account?

    apple staff must be idiots, there are already several threads here with thousands of people reading them, yet they are not fixing the problem.

    idiots!
  • by Jesse in Korea,

    Jesse in Korea Jesse in Korea Sep 1, 2010 2:46 AM in response to MatJ333
    Level 1 (0 points)
    Sep 1, 2010 2:46 AM in response to MatJ333
    Grrr.. i have tried at least different cards and even PayPal!! Still ALLLLLLL DECLINED. I submitted trouble ticket. Just waiting for a reply to it.

    I dont' get it.. Cant even download updates or BUY anything!!!

    I can't buy any thing from iTunes.... Apple?... need to fix this.... loosing money here.....!
  • by luckyhanoian,

    luckyhanoian luckyhanoian Sep 1, 2010 2:57 AM in response to MatJ333
    Level 1 (0 points)
    Sep 1, 2010 2:57 AM in response to MatJ333
    add me to this unlucky list of unhappy itunes account holders...worse yet is NO customer support for this issue...i'm ready to dump apple products...
  • by lizandvk,

    lizandvk lizandvk Sep 1, 2010 4:51 AM in response to MatJ333
    Level 1 (0 points)
    Sep 1, 2010 4:51 AM in response to MatJ333
    You can add me to the list as well. I think its outrageous that I cannot even update my applications due to this glitch. Never mind wanting to actually purchase something!!! Has anyone heard from Apple a remedy that actually works???
  • by cpaw1122,

    cpaw1122 cpaw1122 Sep 1, 2010 10:12 AM in response to MatJ333
    Level 1 (0 points)
    Sep 1, 2010 10:12 AM in response to MatJ333
    hi everyone--posted this in a similar thread:

    I'm having the same problem, so I called my bank to ensure that my info was right (which I knew it would be!). She asked me "are you having problems making purchases?" and I mentioned only with iTunes and even on downloading free content, since my card is connected to the iTunes account.

    Turns out it's a known problem with iTunes and some credit cards. According to what she said--iTunes performed an upgrade and they've been having this issue since (maybe a few days ago). Hopefully this will be fixed soon... since I just bought an iPad last night and can barely use it!!!!

    So, basically I would imagine there is no work around on the consumer end....
  • by Jeremiuh,

    Jeremiuh Jeremiuh Sep 1, 2010 10:55 AM in response to cpaw1122
    Level 1 (0 points)
    Sep 1, 2010 10:55 AM in response to cpaw1122
    Evientally I just got a crap iPhone 4. After playing with it more and more I've realized more and more problems. My camera locks up and restarts my phone every time I try to use it, my FaceTime doesn't work whatsoever. It still had the hold icon there. And I'm having the problem downloading ANY apps from iTunes. I'm at the apple store now and I had to make an appointment to see tech. Support. Apple is getting more and more rediculous. Starting to regret even waiting on this iPhone 4. It's not all that. At least mines not. I have had an iPhone since they first came out and, for the most part, loved it. Thought I could never have another phone, but I'm starting to think I may have been just as happy, if not happier with AT&T's new Droid or another similar phone. VERY DISSATISFIED with Apple right now.
  • by Elaine Harris,

    Elaine Harris Elaine Harris Sep 1, 2010 11:02 AM in response to Jeremiuh
    Level 1 (0 points)
    Sep 1, 2010 11:02 AM in response to Jeremiuh
    Thisisthe reply I got from Apple (I still cant useit)

    Hello Elaine,

    My name is Max and I am happy to assist you today. I understand that you are having issues with billing and iTunes.

    Finding a solution for you is important to me, so I have requested assistance with the issue you reported. You will receive an email after the matter has been investigated and further information is available.

    Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible.

    Sincerely,

    Max
    iTunes Store Customer Support
    Please note: I Work Sunday-Thursday 9am- 6pm PST

    Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
  • by Elaine Harris,

    Elaine Harris Elaine Harris Sep 1, 2010 11:11 AM in response to Jeremiuh
    Level 1 (0 points)
    Sep 1, 2010 11:11 AM in response to Jeremiuh
    SEND complaints too iTunesStoreSupport@apple.com
  • by Treval,

    Treval Treval Sep 1, 2010 6:01 PM in response to MatJ333
    Level 1 (5 points)
    Sep 1, 2010 6:01 PM in response to MatJ333
    I had the same issue and upon inquiring with Apple, received a reply as follows:

    +"Having reviewed your account, I found a glitch in the communication portion of our server, specific to the server which your account resides on. As this is beyond my capacity to resolve at my current level, I have informed our engineers of this issue so that they can resolve this issue for you. As soon as I hear back from them, I will let you know that the issue has been resolved. Until then, have a great day, and thank you for being the best part of iTunes! :)+

    Since then I tried again, but the problem remains unresolved. At least, I assume, someone is working on this.
  • by Jeremiuh,

    Jeremiuh Jeremiuh Sep 1, 2010 7:33 PM in response to Treval
    Level 1 (0 points)
    Sep 1, 2010 7:33 PM in response to Treval
    So I had a ton of problems with my iPhone 4, took it back to apple today and they gave me a new one. I was happy with that. Was able to download free apps earlier under a none billing, but Now I can't do that either. Ask about it at the apple store and they said I had to talk to iTunes. I called my apple yesterday and they were kinda ridiculous in giving me an answer. The lady I spoke to kept having to ask someone else. And yet, I still never got an answer. Just was told I would recieve an email when it was fixed and to give them 24-48 hours. What the **?
  • by DocTonyNYC,

    DocTonyNYC DocTonyNYC Sep 2, 2010 7:14 AM in response to MatJ333
    Level 1 (10 points)
    Sep 2, 2010 7:14 AM in response to MatJ333
    Same problem. Cards declined for no reason. Switched payment method to "none," and I still get message that says "credit card declined." To make matters worse, I have a CREDIT showing on my account from gift cards and, evidently, I can't use this either as long as iTunes continues to decline my credit card for no reason.

    By the way, here's a tip. . . Finding an actual number to call is challenging. I got through to support at 800-275-2273. When the recording starts, start pressing # (about five times). You won't reach iTunes directly, but the Apple folks can call the iTunes folks for you. Hey, if a whole slew of us call, maybe they'll get the problem fixed?! It's unacceptable to be forced to send then an email and then wait up to 48 hours for a reply--not when we are talking about money.
  • by DocTonyNYC,

    DocTonyNYC DocTonyNYC Sep 2, 2010 7:24 AM in response to Jeremiuh
    Level 1 (10 points)
    Sep 2, 2010 7:24 AM in response to Jeremiuh
    It's an iTunes problem. Same problem with my iPad and iTouch.
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