losmendels2

Q: Credit Card is Declined

I've been having a problem for the past few days. Every time I try to make a purchase, my credit card is declined. I have used this credit card for purchases for years. I spoke to my bank and there is no reason for the card to be declined. I have tried using other cards and even Pay Pal. Itunes is declining all methods of payment for my account. I sent in an inquiry using itunes support and have heard nothing. Is there a number to call to solve this?

Windows Vista

Posted on Aug 21, 2010 11:39 AM

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Q: Credit Card is Declined

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  • by David-BJ,

    David-BJ David-BJ Sep 3, 2010 5:42 AM in response to mav88
    Level 1 (5 points)
    Sep 3, 2010 5:42 AM in response to mav88
    I have same problem here in Beijing. started happening since late August like everyone else. Contacted support and got the same boilerplate response. Tried VPN to get an US IP address and everything works. I use VPN Express from Appstore. performance is not good from where I am but at least I can now buy stuff. Turn off VPN and the same problem reappears. Consistently duplicated. This seems to be a store back end issue and is deliberate. we all need to raise our voice and demand Apple to respond. I am fine if they announce that this is an added "security" to prevent improper distribution of content license geographically. We just all have to live with VPN or proxy to bypass such rules. This is normal in China since it's the only way to get to Facebook and Twitter.
  • by hobx,

    hobx hobx Sep 3, 2010 7:35 AM in response to David-BJ
    Level 1 (0 points)
    Sep 3, 2010 7:35 AM in response to David-BJ
    This issue hit me today. Everything has been fine on my iPad for weeks, and then coincidently today I got a iphone and as I was veryifying my details, the card declined message came up.

    Oh well, lucky there wasn't anything really important I wanted. Just setting up really.
  • by missjane64,

    missjane64 missjane64 Sep 3, 2010 7:48 AM in response to hobx
    Level 1 (0 points)
    Sep 3, 2010 7:48 AM in response to hobx
    Same issue here. Have spend 4 hours this morning uninstalling, reinstalling, trying all credit cards over and over. What a waste of my time. Sent an email to support, but not holding my breath. Will be watching this thread to see if a fix comes about.
  • by hobx,

    hobx hobx Sep 3, 2010 7:51 AM in response to missjane64
    Level 1 (0 points)
    Sep 3, 2010 7:51 AM in response to missjane64
    I just noticed as well that this is a US issue.....I'm in UK, confirmed with bank that its not a card problem, and all was working well before I tried to verify details on the iphone....now.....nothing.

    Email sent to apple, we'll see what they say!
  • by tommyz1,

    tommyz1 tommyz1 Sep 3, 2010 4:14 PM in response to losmendels2
    Level 1 (0 points)
    Sep 3, 2010 4:14 PM in response to losmendels2
    Another user - same problem - started September 3rd. I'm on a 3 month assignment in Europe - worked fine on the 2nd when I purchased an app - but starting yesterday - no go - tried all the suggestions - but I can't even download a "free" app - I get - credit card declined - on a FREE app. Interesting. Sent an email - hope it gets resoved.
  • by Jon Markle,

    Jon Markle Jon Markle Sep 3, 2010 4:21 PM in response to tommyz1
    Level 2 (150 points)
    Sep 3, 2010 4:21 PM in response to tommyz1
    I FINALLY after over a week, and many e-mails back and forth between support, after filing report, got satisfaction just now. Yesterday I got an e-mail that said they had fixed the problem with my account and to try again in 24 hours. I waited until this afternoon, and the first attempt would not take. But, the second did. So, hopefully, I'm good to go. Apparently, from reading the posts here, each account impacted by this glitch has to be reset individually. Some get reset quicker than others. Good luck.

    Jon
  • by valhum,

    valhum valhum Sep 3, 2010 11:11 PM in response to Jon Markle
    Level 1 (0 points)
    Sep 3, 2010 11:11 PM in response to Jon Markle
    Oh thank god i am not the only one with this problem. It started with me on Saturday (aug 28) and still, no solution.
    I live in the border with the USA so i’ve been using my itunes account with a USA debit card and then it started with that **** declined CC problem =S
    The funny thing is that i’ve been trying to change countries, setting my account to Mexico and it would still say that the CC are declined. Tried 2 USA cards and 2 Mexican cards, no results =S

    Wanna read something funny. I even tried to create a brand new account based in Mexico, with another email address and it still wouldn’t let me, tells me my cards are not valid……..the **** apple!!! i cannot update any app and i just got my iphone 4 on friday last week and i am dying to try new apps.

    So far I’ve sent 2 emails and still no **** solution. At least i am not alone =’(
  • by stylinexpat,

    stylinexpat stylinexpat Sep 3, 2010 11:21 PM in response to losmendels2
    Level 1 (14 points)
    Sep 3, 2010 11:21 PM in response to losmendels2
    I got a reply from Apple today *but my issue has still not been resolved.*

    *My name is Jinelle from iTunes Store Support again. I understand that not being able to access your iTunes account can be bothersome. I would feel the same way if I were in this situation. I really do apologize for the delay but, I can assure you that the issue has been escalated and will be investigated.*

    *We're experiencing higher volumes than normal due to new product releases and features for the iTunes Store. Please be assured however, that Apple is working toward a resolution of the issue with your account.*

    *I know that your time is valuable and I appreciate your patience. Your experience with the iTunes Store is of the utmost importance. Please understand that this investigation could take several days but, the effort to get this issue resolved for you as quickly as possible is very important.*

    Sincerely,

    *Jinelle (Charlotte, NC)*
    *iTunes Store Advisor*
    *Hours: 8:00 AM - 4:30 PM EST (Tues - Sat)*
    *http://www.apple.com/support/itunes/ww*

    *Thank you for allowing me the opportunity to assist you. You may receive an*
    *AppleCare survey email; any feedback you provide would be greatly*
    appreciated.

    *Please note: Some e-mail providers may filter responses from AppleCare as*
    *spam or junk mail. Please check your spam or junk folders to ensure you*
    *receive a reply to your response.*
  • by GreekMan,

    GreekMan GreekMan Sep 4, 2010 1:08 AM in response to stylinexpat
    Level 1 (10 points)
    Sep 4, 2010 1:08 AM in response to stylinexpat
    And the list keeps going on and on...One more iTunes veteran without access to the store due to CC issues on Apple's side. BTW this is 2nd time is happening in 1 year! It is becoming ridiculous. I have no problem being beholden on my iMac, Macbook, AppleTV, iPods, and iPad to Apple (I have 6 devices feeding off my iTunes account in the family), but Apple lets get it right.

    In the past Apple Customer Support would scan the forum and try and escalate issues, respond to our concerns, etc. But that was then, and this is now. Apple is growing and they could give a s@#%$$t about you and I, there's always another willing to pay them...(unless they get the same "Credit Card declined" issue...and btw PayPal is being declined as well!).

    What can I say, bravo Apple!
  • by Visigoth123,

    Visigoth123 Visigoth123 Sep 4, 2010 5:40 AM in response to GreekMan
    Level 1 (0 points)
    Sep 4, 2010 5:40 AM in response to GreekMan
    Same as everybody else. I live in Hong Kong and am using a US based account. Quite annoying, especially since this problem apparently happened last November to a bunch of people and it seems to have recurred.
  • by 1200GS,

    1200GS 1200GS Sep 4, 2010 9:38 AM in response to Visigoth123
    Level 1 (0 points)
    Sep 4, 2010 9:38 AM in response to Visigoth123
    Same - live in HK, US credit cards, checked with card company, no record of a decline. Arrived in Singapore this eve on business. Not surprised, did not work. I'll be in US by friday night, wonder what will happen?
  • by JGumaJ,

    JGumaJ JGumaJ Sep 4, 2010 9:48 AM in response to losmendels2
    Level 1 (0 points)
    Sep 4, 2010 9:48 AM in response to losmendels2
    I guess it is some consolation that I am not the only one dealing with this problem. I have sent 3 emails to support and received 2 regurgitated replies that "They are working on it."

    What really ***** is there is a sale going on right now from some of the big games makers in the App store and I can't take advantage of it and get some games on the cheap.
  • by JGumaJ,

    JGumaJ JGumaJ Sep 4, 2010 9:59 AM in response to losmendels2
    Level 1 (0 points)
    Sep 4, 2010 9:59 AM in response to losmendels2
    Would like to report the Hotspot Shield VPN worked, I was finally able to verify my CC and make a purchase in iTunes10.
  • by Mdivrx,

    Mdivrx Mdivrx Sep 4, 2010 10:04 AM in response to losmendels2
    Level 1 (0 points)
    Sep 4, 2010 10:04 AM in response to losmendels2
    I am really frustrated with this. I have a theory.

    I am in Haiti, but using my US iTunes account with a US Credit Card. After all the headaches of declined Credit cards, I used vpn to update my account in iTunes using a computer in the US. Worked perfectly. BUT, First time I tried to download an app on my iphone in Haiti, i had to confirm. I did so, and once again I am locked out because they recognized my IP as international.

    I am wondering if they have contractually started enforcing their terms and conditions related to recent enhancements of iTunes, like ping and TV Rentals. Just a theory, but if this is the case, this isn’t going to change any time soon.

    Their terms and conditions say… “The Services are available to you only in the United States, its territories, and possessions. You agree not to use or attempt to use the Services from outside these locations. Apple may use technologies to verify your compliance.”
  • by maxiwanow,

    maxiwanow maxiwanow Sep 4, 2010 10:30 AM in response to 1200GS
    Level 1 (0 points)
    Sep 4, 2010 10:30 AM in response to 1200GS
    Same problem from today Waiting for an answer from Apple Support.

    Message was edited by: maxiwanow
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