losmendels2

Q: Credit Card is Declined

I've been having a problem for the past few days. Every time I try to make a purchase, my credit card is declined. I have used this credit card for purchases for years. I spoke to my bank and there is no reason for the card to be declined. I have tried using other cards and even Pay Pal. Itunes is declining all methods of payment for my account. I sent in an inquiry using itunes support and have heard nothing. Is there a number to call to solve this?

Windows Vista

Posted on Aug 21, 2010 11:39 AM

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Q: Credit Card is Declined

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  • by McGintyDM,

    McGintyDM McGintyDM Sep 7, 2010 6:25 AM in response to losmendels2
    Level 1 (0 points)
    Sep 7, 2010 6:25 AM in response to losmendels2
    Same issue for me here. I am a United States Marine, stationed in Japan and I have this issue as well. All of my cards are declined. Apparently this issue started for me with the Download of iTunes 10.

    I guess Apple does not want my money.
  • by dagodsha,

    dagodsha dagodsha Sep 7, 2010 6:43 AM in response to McGintyDM
    Level 1 (0 points)
    Sep 7, 2010 6:43 AM in response to McGintyDM
    Hello everyone, I am in the Air Force and stationed in Okinawa, Japan. I to was having the "credit card declined" problem even when I selected paypal or none. Well, good news!! I received word back from Apple support after 6 days and was told they had to elevate my problem to one of the "senior techs". After one more day, I received another email that my account had been fixed but that I had to wait 12 hours. It worked. I know the wait was a bit long but please email them and then follow-up. I had also added $50 worth of itunes cards on my account that wouldn't work, and updates wouldn't work either but now all is well.
  • by Elaine Harris,

    Elaine Harris Elaine Harris Sep 7, 2010 1:32 PM in response to losmendels2
    Level 1 (0 points)
    Sep 7, 2010 1:32 PM in response to losmendels2
    This is my 4th email to you and I think customer service is not very GOOD at all..Since the problemis wide spread with the fluke on our Declined credit card issue...PLEASE READ YOUR THREADS...over 8,0000 members have the same issue...I have a us account also and am residing tempoararly in UK...My account quit working Aug 28th say card declined..I have made calls to bank..calls to paypal..its ITUNES...and I would appreciate that you forward this email to a supervisor and HELP ME PLEASE...
    This has been going on since Aug 30th.....and still I seem to have been over looked....
    Here is one of the threads:
    Hello everyone, I am in the Air Force and stationed in Okinawa, Japan. I to was having the "credit card declined" problem even when I selected paypal or none. Well, good news!! I received word back from Apple support after 6 days and was told they had to elevate my problem to one of the "senior techs". After one more day, I received another email that my account had been fixed but that I had to wait 12 hours. It worked. I know the wait was a bit long but please email them and then follow-up. I had also added $50 worth of itunes cards on my account that wouldn't work, and updates wouldn't work either but now all is well.

    First letter...to Itunes and reply

    Re: CC declined
    Wednesday, 1 September, 2010 14:10
    From:

    View contact details
    To:
    "iTunes Store" <iTunesStoreSupport@apple.com>
    I am an American living in the UK at this time...if that is any help...and by looking at the threads seems like you have to unblock my account in order for this to be corrected...Please hurry or I will have no option but to give my Phone back to the phone company for a refund..

    This is ridiculous. How does Apple not have an answer for this?? I bought my iPhone 4GS on Friday and was able to download free and paid apps without any problems until Sunday morning (8/29). Then, all of a sudden Sunday night, I get a message that my payment method had been declined. I double-checked the info, tried any possible card I own (including bank debit card), and NOTHING works. It just keeps telling me "Your credit card was declined. Please try another payment method."

    I have called my bank and my credit card companies, and none of them know of any issues. They also don't see any declined authorization requests. Hence, this must be an Apple problem!

    I have also double-checked the billing address and tried every possible variation, with no luck. NOTHING WORKS... not even downloading free apps!!

    My iPhone has become completely useless. If I wanted a phone without apps, I would have bought a Nokia!

    CAN SOMEBODY FROM APPLE PLEASE LOOK INTO THIS???

    Regards


    --- On Wed, 1/9/10, iTunes Store <iTunesStoreSupport@apple.com> wrote:

    From: iTunes Store <iTunesStoreSupport@apple.com>
    Subject: CC declined
    To:
    Date: Wednesday, 1 September, 2010, 12:28
    Hello Elaine,

    My name is Max and I am happy to assist you today. I
    understand that you are having issues with billing and
    iTunes.

    Finding a solution for you is important to me, so I have
    requested assistance with the issue you reported. You will
    receive an email after the matter has been investigated and
    further information is available.

    Thank you for your patience. Apple wants your iTunes
    experience to be as enjoyable as possible.

    Sincerely,

    Max
    iTunes Store Customer Support
    Please note: I Work Sunday-Thursday 9am- 6pm PST

    Thank you for allowing me the opportunity to assist
    you. You may receive an AppleCare survey email; any
    feedback you provide would be greatly appreciated.


    2nd letter and reply..
    Acknowledgement of your email/submission
    Sunday, 5 September, 2010 8:58
    From:
    "iTunes Store" <iTunesStoreSupport@apple.com>
    Add sender to Contacts
    To:
    purrdy3us@yahoo.com
    Dear customer,

    This is an automated reply, but an iTunes Store representative will be reviewing your request and will send you a personal response soon (generally within 48 hours). Meanwhile, you may find the following articles helpful. They address several common questions from customers:


    3rd lettersent today oris it 4th I dunno...
  • by Kceezy,

    Kceezy Kceezy Sep 7, 2010 1:33 PM in response to losmendels2
    Level 1 (0 points)
    Sep 7, 2010 1:33 PM in response to losmendels2
    I thought I would chime in here to report my similar problem. About 2 days ago, I was unable to select any payment option to make purchases or download updates or free apps. This is especially frustrating because I just upgraded to a new iPhone 4 from an iPhone 3GS less than a week ago. Now, I'm hearing that this is the result of Apple blocking IP addresses outside of the states. If that is the case, I swear Apple will lose my future business forever. I don't know what is going on with this company but it appears that everything the media is saying about there hyper-paranoid tendencies are absolutely spot-on. If I haven't received a response from my inquiry into this matter from Apple soon (I submitted yesterday) I am repacking this iPhone 4 and sending it back to AT&T. I will also go and buy an Android phone as Google will have no problem rewarding years of consumer loyalty by at least accepting my money.
  • by tamnosbig,

    tamnosbig tamnosbig Sep 7, 2010 2:32 PM in response to Kceezy
    Level 1 (0 points)
    Sep 7, 2010 2:32 PM in response to Kceezy
    Just got off the phone with the AppleCare folks who called when they said they would from the appointment I set last night.

    Had the same issue: all of a sudden, the debit card I had been using suddenly didn't work. Coincidentally, I also just upgraded to a 3GS.

    Two parts to the solution: 1) I had to sign out of iTunes on ALL of my authorized computers AND my iPhone. 2) The billing information on the credit card screen MUST be the same as what the bank has on file for you. If "avenue" is abbreviated as "ave" then so does your billing address on the screen. If "south" is just an "s" then so does your billing address.

    I couldn't get my old debit card to register on iTunes but I'm not sure how the bank has the address listed. I registered another card with the address that I was sure about (looked at the statement) and it registered with no trouble and I've downloaded apps now.

    The Apple guy on the phone was nothing but polite and friendly and stressed to me that they are aware of the situation and doing what they can to get the word out about a solution...what that might be, I don't know.

    Hope this helps.
  • by RobertM1984,

    RobertM1984 RobertM1984 Sep 7, 2010 3:26 PM in response to losmendels2
    Level 1 (10 points)
    Sep 7, 2010 3:26 PM in response to losmendels2
    definitely an overseas thing. I have been having this issue since the end of august and I have been deployed for a while to an location in southwest asia. I dont even want to contact support.

    connecting to my universities VPN seems to fix it though.
  • by tex1976,

    tex1976 tex1976 Sep 8, 2010 5:07 AM in response to losmendels2
    Level 1 (0 points)
    Sep 8, 2010 5:07 AM in response to losmendels2
    I live in China but access the US itunes store. I have been having this problem for 5 days on iTunes 9 and 10, VPN or not. Email support says they have escalated my case, but that the relevant department is very busy right now.
  • by DanielSemper,

    DanielSemper DanielSemper Sep 8, 2010 6:05 AM in response to losmendels2
    Level 1 (0 points)
    Sep 8, 2010 6:05 AM in response to losmendels2
    OH NOOOO !!!! Once it was solved by Apple Support, after a few days the same problem returns.

    The first time I got the Credit Card message that it was Declines was on August 28th. I use PayPal with US address and US credit card, but I live in South America.

    I sent the first email (using the form) on September the 1st. The same day Apple Support said they will find a solution and they have requested assistance.

    I sent a second email on September the 3rd.
    I received an Apple email saying my account was solved on September the 4th.

    Yesterday (September 7) My account is having again the same problem. (and I have being buying stuff almost everyday).


    I am sending a new email today (September 8)... this is terrible!!!!
  • by DanielSemper,

    DanielSemper DanielSemper Sep 8, 2010 6:10 AM in response to losmendels2
    Level 1 (0 points)
    Sep 8, 2010 6:10 AM in response to losmendels2
    I am using iTunes 10 and I didn't use my iPod or iPhone to log in to iTunes, to avoid further problems with the IP, but it was in vain.

    If you want to extend this issue to the blogosphere, I wrote a post here:

    http://www.aeromental.net/2010/08/31/itunes-store-bug-your-credit-card-was-decli ned-please-enter-valid-credit-card-information-2/

    You can send it to bigger TECH BLOGS, because it is a huge problem.
  • by jill101,

    jill101 jill101 Sep 8, 2010 10:51 AM in response to yamraj
    Level 1 (0 points)
    Sep 8, 2010 10:51 AM in response to yamraj
    Same thing, started sometime between Sunday and Monday - could still buy with computer for a tiny bit after iphone stopped working, now nothing.

    Got the same email, still no help. Anyone actually gotten this FIXED?
  • by nettie1987,

    nettie1987 nettie1987 Sep 8, 2010 1:59 PM in response to jill101
    Level 1 (0 points)
    Sep 8, 2010 1:59 PM in response to jill101
    I am having the exact same problems. I purchased something about a week ago and it worked fine. Today, I downloaded iTunes 10 and tried to rent a tv show and it won't take my credit card. It is also refusing to link to my Paypal account completely. I am at a loss.

    As others have said, I guess they just don't want our money...

    Apple PLEASE address this!!!
  • by sjhpix,

    sjhpix sjhpix Sep 9, 2010 4:20 AM in response to nettie1987
    Level 1 (0 points)
    Sep 9, 2010 4:20 AM in response to nettie1987
    My iPhone accessing APP store works now (Shanghai) ... I posted a few days ago that I was getting the same authorization rejection and loop that everyone else was getting on my iPhone 3Gs when even just trying to update free apps. Mine now works and what I think the problem was is that there was an old expired credit card of mine stored on the Apple Store (not iTunes) which I went in and deleted via store.apple.com account. After successfully deleting that old credit card info and putting none in, I was able to successfully register a current credit card at store.apple.com (online in web browser not via iPhone). Once that information was changed and updated I went into my iTunes account via my laptop iTunes and deleted my PayPal account and then entered the same credit card info as my store.apple.com information. Immediately my iPhone here in China could download and update all my new apps and there were no problems. Customer Service STILL has not gotten back to me anyway, so thank god this fixed it. I really don't think it's an IP / Country block they're necessarily doing, but perhaps does have something to do with the configuration when you're outside a US IP that is making it weird. Anyway, was a very simple resolution for me and hope it may help someone out there.

    Good Luck!
  • by sjhpix,

    sjhpix sjhpix Sep 9, 2010 4:27 AM in response to sjhpix
    Level 1 (0 points)
    Sep 9, 2010 4:27 AM in response to sjhpix
    Also sounds like may have something to do with PayPal account linked to your iTunes. I deleted that in iTunes (even though I could re-link it seemingly succesfully several times it never worked). So once PayPal was deleted and my old credit card info updated on store.apple.com it worked. To be consistent, use the same credit card on store.apple.com and your iTunes account. I have had no problems since (4 or 5 days now) updating apps, downloading new ones etc. no problems at all. My problems started 8/25 after returning to China.
  • by akchina,

    akchina akchina Sep 9, 2010 6:14 AM in response to losmendels2
    Level 1 (0 points)
    Sep 9, 2010 6:14 AM in response to losmendels2
    I must say that it is about time Apple Corporate got involved and at the least issued a Memo stating that there is a problem and that they are trying to fix it. Denial of the problem only makes me feel that Apple has started to enter a state of decline and buying an I pad is a really bad a idea. I like my Iphone but I only bought it because of itunes and the apps. Without access to these services my Apple is as good as a brick to me. Steve Jobs take note! I am the first domino to fall.
  • by SunchaserUK,

    SunchaserUK SunchaserUK Sep 9, 2010 10:09 AM in response to losmendels2
    Level 1 (0 points)
    Sep 9, 2010 10:09 AM in response to losmendels2
    I started having the same problem yesterday, and here is what I sent to Apple Support. I have not gotten a response yet.


    Hi Apple Support,

    I'm hoping you can help me. I have been been getting my credit card declined message when updating my billing method in itunes since yesterday, 8 Sept when trying to buy an app for my iphones and ipads. It was working fine until then, and there were no problems. I am a US Military member stationed overseas in the United Kingdom, with a US iTunes/Apple account with US based credit card(s)which has worked fine up until yesterday.

    I did a net search, and my problem seems to be related/described in the following link:

    http://www.aeromental.net/2010/08/31/itunes-store-bug-your-credit-card-was-decli ned-please-enter-valid-credit-card-information-2/

    To check this, I tried logging into US itunes from my UK based macbook, and setting my billing information and got the credit card denied message. I then remotely logged into my mom's laptop in Tampa Florida (within minutes of the first attempt at home in the United Kingdom), and was able to successfully update my credit card information. I logged out of the US based system, and tried to make a purchase with my newly updated account from macbook at my home in the UK, and was presented with the "update billing information" dialogs again, and then subsequently failed that credit card update. I then repeated the process, and was able to again successfully update my account billing info from the US machine and made a purchase, but the process repeated itself when moving back to the UK machine. I have also checked with my bank, and they only see the "successful" purchase and no declines at all. This is with trying 2 separate credit cards and a debit card. This would appear that there is IP domain checking or geographic checking going on and thus iTunes (not my bank) is denying the credit card update and subsequent purchases. Can you please put me on an "exclude list" to fix this or have this fixed so I can resume being a loyal Apple customer (imac, macbook, 2xiphone4, ipad, 2xipodtouch3G, nano, shuffle, 2xATV, Powermac Dual G5tower, MobileMe.). When I set the account to "no credit card", I can "purchase" free content and updates with no problems. I have also tried this on multiple machines with itunes10 installed.

    All these devices are somewhat limited if I can not purchase content through the itunes store.

    This is extremely inconvenient, as I was trying to purchase the tom-tom USA application for a trip I leave for on Sunday in Wash DC. I would really like this to be remedied before then. This seems to be itunes issues, as my bank(s) (both of them) have not processed any transaction requests that were denied.

    Your speedy reply/assistance is greatly appreciated.
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