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pdfs print fine with preview, not at all with adobe reader

7816 Views 16 Replies Latest reply: Sep 16, 2010 6:09 PM by Matt Broughton RSS
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Sobeck Level 2 Level 2 (295 points)
Currently Being Moderated
Sep 7, 2010 12:13 PM
this is a relatively new issue that popped up sometime in the last month or so. when i try to print any pdf document with adobe reader, to my HP laserjet P1505, i get the following error:

/usr/libexec/cups/filter/pstoraster failed

if i open up the same document with preview, it prints fine. i updated my printer software, and reinstalled adobe reader with no change. what gives?
MacBook Pro, 27" iMac, Mac OS X (10.6.3)
  • macjack Level 9 Level 9 (50,445 points)
    Sobeck wrote:
    i updated my printer software, and reinstalled adobe reader with no change.

    So the issue happened before you updated? If you're printing from Preview fine I don't think it's a printer related issue. Do you have the latest Adobe Reader update? Also, you might try trashing Adobe Reader's preferences if you know where to find them in /Users/yourname/Library/Preferences/Acrobat folder.



    -mj
    iMac 24" 2.16 GHz 3GB RAM/22" external HP display, Mac OS X (10.6.4), iMac G4 17" 800 MHz 768MB/ iMac 333MHz 256 MB / a gaggle of LaCie d2s/ APC-UPS
  • macjack Level 9 Level 9 (50,445 points)
    Try going to System Preferences > Print&Fax and delete Adobe PDF from your Printer list, then re-add it.



    -mj
    iMac 24" 2.16 GHz 3GB RAM/22" external HP display, Mac OS X (10.6.4), iMac G4 17" 800 MHz 768MB/ iMac 333MHz 256 MB / a gaggle of LaCie d2s/ APC-UPS
  • macjack Level 9 Level 9 (50,445 points)
    Sobeck wrote:
    it's not in there...

    Aha! Choose it from /Library/Printers.



    -mj
    iMac 24" 2.16 GHz 3GB RAM/22" external HP display, Mac OS X (10.6.4), iMac G4 17" 800 MHz 768MB/ iMac 333MHz 256 MB / a gaggle of LaCie d2s/ APC-UPS
  • Bruce De Benedictis Level 4 Level 4 (1,685 points)
    macjack is confusing Adobe Reader with Acrobat.

    Adobe Reader has some issues with some PDFs. In the Print... dialog, try clicking on the Advanced... button and choosing Print as Image.
    MacBook Pro
  • macjack Level 9 Level 9 (50,445 points)
    Yes, I guess. I thought the reader had a PDF printer also. I have AcrobatPro and I ONLY use when I have to. My default is Preview, so much easier to work with.



    -mj
    iMac 24" 2.16 GHz 3GB RAM/22" external HP display, Mac OS X (10.6.4), iMac G4 17" 800 MHz 768MB/ iMac 333MHz 256 MB / a gaggle of LaCie d2s/ APC-UPS
  • Matt Broughton Level 5 Level 5 (4,905 points)
    Preview will send PDF to the printing system. Adobe Reader sends PostScript to the printing system. For some reason the PostScript to raster filter is failing when you use Adobe Reader. When you print as an image from Adobe Reader, it will send some other form of data to the printing system.

    When the printing system encounters an error, it usually leaves about 50 lines of debugging information in the error_log. The error message doesn't really tell you what caused the error. You have to look at what led up to the error.

    You can check your CUPS error_log by using a web browser and going to http://127.0.0.1:631/admin/log/error_log? If you post the items surrounding the filter failure, we may be able to determine the cause of the failure. Debugging messages are preceded by the letter D. Error messages are precede by the letter E.
    Mac Mini G4 and Intel C2D; B&W G3
  • Matt Broughton Level 5 Level 5 (4,905 points)
    The pstoraster fiter that failed is actually part of the Ghostscript package. It cannot find Ghostscript (/usr/local/bin/gs) to do the conversion. At one point you had Ghostscript installed or perhaps you need to reinstall it.

    What printer driver are you using for your printer? That will determine whether you actually need Ghostscript. In any event, you can download Ghostscript at http://www.linuxfoundation.org/collaborate/workgroups/openprinting/macosx/foomat ic The package contains both an installer and an uninstaller.
    Mac Mini G4 and Intel C2D; B&W G3
  • Matt Broughton Level 5 Level 5 (4,905 points)
    Try running the Uninstallers for both Foomati-RIP and Ghostscript. It could be that the output from Ghostscript is not compatible with the driver for your LaserJet.

    You could print from Preview before without having Ghostscript installed, so it would seem that your printer driver does not need it.
    Mac Mini G4 and Intel C2D; B&W G3
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