8349 Views 10 Replies Latest reply: Jan 24, 2011 1:52 PM by bandit.queen
I find AT&T customer service lackluster at times and in the Apple Discussions users are generally friendly and provide the answers needed. If anyone has purchased a 3G data plan on his or her iPad and only uses it occasionally (meaning not letting it auto-renew), I'd love to know the answer based on your own experience. Thanks!
Best bet is to find out what's available for your account. Go here. Login to youra ccount here. https://www.att.com/olam/loginAction.olamexecute?goto=welcome
Click My Services / My Rate Plan / Change Rate Plan
You should be able to view what is available for you there.
Customer contact / AT&T here: http://www.att.com/wireless/contact-us/index.jsp
Basically what happens is you are buying 30 days or 250MB - whichever comes first. If you run out of days first and have auto-renew, your remaining data is forfeited (no “roll-over”), and you just start a new 30 day contract with a fresh 250MB. If you run out of data first, you can wait until the 30 days are up (with no service) and, again assuming auto-renew, it will start a new contract on the 31st day. Or you can start a new contract immediately – you get a fresh 250MB and your 30 day clock resets right then and there.
I’ve never turned off auto-renew and then turned it back on before. But in checking my account it does have a history of my old contract, it does know the SIM card information, the credit card information is stored on AT&T’s servers, so everything is in place for them to start you off on demand sometime in the future. AT&T wants to make it easy for you to give them money so I’d be shocked if they made the renewal process after a break hard.
5/29/10 - iPad 3G received
6/1/10 - Purchased a data plan to test it for 30 days
7/29/10 - Purchased a data plan again while traveling
* I did not have to reenter account info; it is stored. Simply select a plan as if this were the first time.
* Each time I cancelled my plan before 30 days passed, so auto renew would not engage.
* Upon renewal cancellation, a confirmation is sent.
* As you nearly exhaust your data limit, or 30 days draw near, AT&T sends you a courtesy e-mail notice. Actually, they sent me several since auto renew was not active.
* I find the process very simple, and I never heard of any consequences for not having a plan each 60 days.
* I will purchase a data plan only if needed. Hope this helps.
If you go to that page and search for "dormant" you'll get to the paragraph where he explains inactive accounts are deleted by AT&T after sixty days. Unless someone can share an experience where they bought a plan, canceled it, didn't buy a plan for over two months, and then was able to just log in and select a new plan, I'll assume that AT&T does this as a deterrent to prevent users from buying only when they need data and instead letting it constantly auto-renew out of convenience. I don't plan on buying iPad 3G data if AT&T is going to have a policy like that in place.
This month when I went to cancel my account so it would not auto renew I was not given that option. The only option available was to cancel and delete the account. I used 3G service yesterday so it had not been 60 days of inactivity. I did. Guess what. It did. AT&T could not explain why I did not have the option to cancel only. Now the next time I want to activate I have to reenter all my info and start a new account. After squeezing the customer service rep for info she told me I would have to contact Apple because it was a software problem. I don't believe her that it is Apple's problem. If this happens again I will call Apple support and I am sure they will have me restore the iPad and that won't work. Then they will suggest I call AT&T. I have Googled this issue and I haven't found anybody else with this problem.