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Data roaming question

10508 Views 12 Replies Latest reply: Sep 17, 2010 3:09 AM by bjwilson22 RSS
Raffers63 Level 1 Level 1 (5 points)
Currently Being Moderated
Jul 7, 2010 1:09 PM
Hi, even though I have data roaming turned off, I seem to have incurred data charges whilst in the US (roaming from UK). Has anyone any ideas how this can happen? All of the apps I normally use tell me that Data is turned off when I try to access them, so I'm a bit confused why I have got any charges. The only app I've used with any success is my satnav (gps) app from CoPilot which has a local copy of the maps. Everything else, mail, safari, etc are only used when I have a wifi connection.

Thanks in advance.

(I'm using iPhone 4 if that makes any difference).
IPhone 4, iOS 4
  • timdrewitt Calculating status...
    Currently Being Moderated
    Jul 13, 2010 5:23 PM (in response to Raffers63)
    I'm also travelling in the USA from the UK with my new iPhone 4 and even with data roaming off, I received a visual voicemail message which appeared to then trigger the downloading of 25 e-mails and enabled selective web browsing and app activity.

    I'm going to call my network operator (o2) tomorrow, but others have complained about this bug (that first appeared with the 3G iPhone and was fixed by an update) and they all recommend turning off Cellular Data as well (a new feature in iOS4) as the only way to gaurantee no data roaming.
    iOS 4
  • Jon Ruffell Level 1 Level 1 (5 points)
    Currently Being Moderated
    Aug 13, 2010 4:32 AM (in response to Raffers63)
    Hi Raffers63,

    Did O2 resolve anything for you? I've just had a lot of data roaming charges (notified by an O2 SMS while in the Caribbean) incurred while I was under the impression that I had disabled it. I've contacted O2 and they say they can't do anything about the charges (which I'm hoping to dispute.) Can Apple provide any diagnostics to prove that I had data roaming disabled during the periods that I'm disputing?

    I have an iPhone 3G.

    Thanks in advance,

    Jon
    MacBook, Mac OS X (10.5.8), 1256mb RAM
  • BulaRae Level 1 Level 1 (20 points)
    Currently Being Moderated
    Sep 1, 2010 9:37 AM (in response to Raffers63)
    I had this happen to me while roaming from the US over in Europe, specifically Spain and France when O2 was the carrier. I am still working on it with AT&T as they charged me $4,000 in data roaming charges when my phone only reported that I had used 27 MB on a 50 MB plan.

    This article just came out today: http://www.bbc.co.uk/news/technology-11155947

    So the good news is it's garnered attention finally from the providers and Apple. Hopefully a resolution will be found.
    21" iMac G5 PowerPC 2.1 ghz, Mac OS X (10.4.7)
  • Rodders-lmao Calculating status...
    Currently Being Moderated
    Sep 1, 2010 11:19 PM (in response to Raffers63)
    Same thing happened to me in France a few weeks back. So I rang O2 on the freephone number "2302" (advertised as free on their website to iPhone pay monthly customers). Upshot was that they admitted there was a problem and credited me the data usage charges back straight away which was good. Then they billed me £5 for ringing from abroad on 2302!

    They refunded that too when I complained that it is advertised as free!
    iPhone 4, iOS 4
  • chocolotto Calculating status...
    Currently Being Moderated
    Sep 1, 2010 11:49 PM (in response to Rodders-lmao)
    This was the reply from O2 when I quizzed them about getting charged when I was travelling in July. Didn't get a refund but might chase them for one now!!

    O2 Customer services wrote:
    Good Afternoon chocolotto

    Thanks for getting in touch about upgrading your iPhone 3GS to the iOS4
    software.

    Don't worry, I'll surely help you with this.

    I can understand chocolotto, that you've recently upgraded your iPhone 3GS
    to the iOS4 software and you're getting charged for data usage while
    travelling abroad. I can also understand that you've set your data
    roaming off while travelling abroad and still you've been charged for
    data usages.

    I'd like to inform you that to avoid the data charges while abroad you
    need to delete the APN setting from your mobile. If you switch off the
    APN setting, Data roaming will be off but it got activated as soon as
    you receive any notification. This means, when you'll receive any email
    it automatically get switched on. So when you travel abroad you need to
    delete the APN setting to avoid the data charges while in abroad.

    Please be assured that when you'll travel in abroad delete the APN
    setting to avoid the charges. I'd request you to delete the APN setting
    from the mobile before going abroad. Please follow the steps given below
    to find the APN settings on your iPhone:

    - from your home screen tap settings
    - tap general
    - tap network
    - tap cellular data network
    - tap APN.

    Please note that whenever you access Voicemail or send/receive media
    messages, data roaming get turned on automatically without any prior
    notifications. Therefore, to avoid getting charged for Internet service,
    you'll need to check your iPhone from time to time to confirm that data
    roaming is switched off.

    Further I'd like to inform you that some of the unique features (Visual
    Voicemail and automatic email updates) of the iPhone automatically use
    data services. You may wish to turn off some of these services before
    you travel abroad.

    This should all be done before leaving the UK, but it may be worthwhile
    checking it again when you arrive abroad. To switch Voicemail divert
    off, dial 1760. Switch it on when you're back in the UK, dial 1750.

    I hope I've explained this clearly to you.

    Lois (my name is not Lois but this was in their original email), Have you heard about the fantastic service we have available
    called 'Analyse my bill'? You can create reports in the form of Pie
    Charts, Bar Graphs or Data tables on your bill. For more information
    simply check the 'Analyse my bill' section of your online bill.

    Thanks for taking out time to email us.

    Have a nice day ahead!

    XXXX
    O2 Customer Service.

    Telefonica O2 UK Limited, Registered in England No 1743099. Registered
    Office: 260 Bath Road, Slough, Berkshire SL1 4DX.
    iPhone 3GS, iOS 4
  • egg1000 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Sep 2, 2010 12:13 AM (in response to Raffers63)
    I discovered this problem in Cyprus earlier this year. Made this video as evidence. But sussed whilst out there the celular data trick. Roaming costs were only four or five quid and after a 14 hour delay on the way home, seemed a bit petty to chase them for it.
    http://www.youtube.com/watch?v=UDhMnkY2Y84&feature=youtubegdataplayer
    macbook pro 2.4, Mac OS X (10.5.5), 250gb hdd
  • steveapple1 Calculating status...
    Currently Being Moderated
    Sep 2, 2010 2:24 AM (in response to Raffers63)
    I also had this problem. I go to France regularly. I switch the Data Roaming off before I leave the UK and only switch it on when I land back in UK. I had £40 of Roaming charges for July, phoned 02, had 2 arguments with them, the third time they agreed to refund, the guy admitted to a fault in the software. Today I noticed more roaming charges for August....these were refunded immediately. See this article..... http://www.bbc.co.uk/news/technology-11155947 What is 02 going to do about the millions of people with errors in their billing of tens of millions of pounds that have not noticed and complained???
    Macbook, iOS 4
  • GreyFoxNinjaFan Calculating status...
    Currently Being Moderated
    Sep 2, 2010 5:12 AM (in response to Raffers63)
    Having the same issue.

    While in the Canaries, I turned Data Roaming 'Off'. Then part way through the week when I looked at my phone, it had downloaded around 75-100 emails, 15 facebook status updates and several other notification-enabled applications had red indicators on them too.

    If O2 charge me, I'm just going to point to the forums and the news article and demand a refund.
    iPhone 4, iOS 4
  • julieda Level 2 Level 2 (235 points)
    Currently Being Moderated
    Sep 2, 2010 7:37 AM (in response to GreyFoxNinjaFan)
    Why didn't you just turn your e-mail accounts off?
    HP PAVILION a1620n, Windows XP, iPhone4
  • GreyFoxNinjaFan Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 2, 2010 8:19 AM (in response to julieda)
    Well you would if you knew the functionality to turn everything of that nature 'off' was faulty.

    I didn't know that it didn't work though. It worked OK on my 3G a year ago!
    iPhone, iOS 4
  • bjwilson22 Calculating status...
    Currently Being Moderated
    Sep 17, 2010 3:09 AM (in response to Raffers63)
    I just had the same problem, travelling from Canada to Italy. I turned off the data roaming prior to landing and after a couple days I noticed that it was back on. I now excepting to get a nice bill from my provider!!!
    Iphone, iPhone OS 3.1.3

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