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Iphone 3Gs keeps randomly fetching mail

11005 Views 30 Replies Latest reply: Nov 26, 2010 10:51 AM by PaulSJ RSS
  • FunkyTang Calculating status...
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    Jul 14, 2010 9:38 AM (in response to Ifaygo)
    I have the same problem on my yahoo account on the iPhone 4, where is fetches email while the email app is in the background even though the settings are push off and manual fetch. Force closing the email app via the multitasking bar works around the problem, but opening the Contacts app re-opens the email app.
    iPhone 4, iOS 4, Windows XP PC
  • srcharp Calculating status...
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    Jul 26, 2010 2:32 PM (in response to FunkyTang)
    Same thing has been happening to me since the 4.0 update, I had hoped it would be fixed in the 4.1 update but apple tells me it's not a bug but a feature
  • saint\'s fan Level 1 Level 1 (0 points)
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    Jul 26, 2010 2:40 PM (in response to cjthespy)
    Since the update, I have had a multitude of problems! I am so glad to have found this forum. My email downloads deleted emails that are in my comcast account onto my phone. after i did the update, the phone tried to download 413 messages. there are other issues since the update, but this is the most disruptive. anyone have any suggestions? i have to go into comcast and delete all my messages a couple times a day. what a mess.
  • DBrooks Level 1 Level 1 (10 points)
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    Jul 26, 2010 3:09 PM (in response to DiscoRobbo)
    I'm not so sure this a multi-tasking issue, per the following.

    Experienced the same "fetching" issue when changing from a 3G to 3GS phone that was mad available by my son's iP4 upgrade. Anyway, I imported the swbell/att email accounts from Outlook, they came across as "Yahoo" and functioned fine except for the fetching that I couldn't kill. I deleted the accounts on the iPhone and manually created as "other" not Yahoo. Working perfectly since.
    DigitalStorm, Windows 7, Also have MacBook Pro, Mini and ATV
  • DiscoRobbo Calculating status...
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    Jul 28, 2010 6:35 AM (in response to cjthespy)
    Has anyone solved this issue yet? IOS 4.0.1 certainly didn't. Must be draining my battery a lot more than it needs to, as its basically the same as having push turned on. I must manually check my email at least 20 times during a day, and I don't want to have to remember to close it down in the multi tasking every time.

    iOS 4, Iphone 4
  • DiscoRobbo Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 28, 2010 7:05 AM (in response to cjthespy)
    Just in case anyone is also still suffering from this issue, the best bet is to log it with Apple support. I just called them on UK (44) 0844 209 0611. Amazingly it seems this is the first they've heard of this issue, so its very important more people log it. This will help to get it escalated.

    Just to confirm from further testing I've done, it seems to only be an issue for my Yahoo email account, which has push capabilities but is always set to manual. Tt DOES "push" the email to my phone, not "fetch" it, as I just had about 3 separate pings of messages in the space of 5 mins.

    So - if you've also got the issue, call the number above and get it logged. The sooner we all do this, the sooner a repair can be built.
    Dell, Windows XP Pro, Iphone 3G
  • Sarge1024 Calculating status...
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    Jul 28, 2010 9:59 AM (in response to DiscoRobbo)
    I really have a hard time believing Apple doesn't know about this and I have an even harder time that this forum is the only of it's kind for this problem.

    I would believe that the support rep may have never heard of it, but to say Apple doesn't know about it must be a frugal attempt at passing the buck.
    Antec 900, Windows XP Pro
  • srcharp Level 1 Level 1 (0 points)
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    Jul 28, 2010 10:07 AM (in response to Sarge1024)
    Several of us have reported this directly to apple support a while back
  • maritimeseven Calculating status...
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    Aug 6, 2010 10:51 PM (in response to srcharp)
    Yep. I logged this issue with Apple directly as well.
    iPhone 4, iOS 4
  • DaViD_BRaNDoN Calculating status...
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    Aug 9, 2010 1:56 AM (in response to cjthespy)
    I have exactly the same issue with both my iPhone 3GS and 3G after upgrading to iOS4. It was OK back in iOS3. I managed to narrow down the culprit to the Contacts app

    Please refer to this thread for more details:
    iPhone 3GS + 3G, iOS 4
  • srcharp Level 1 Level 1 (0 points)
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    Aug 16, 2010 10:28 AM (in response to DiscoRobbo)
    Well they sort of fixed the antenna issue but ignored this one
  • Morac Level 1 Level 1 (70 points)
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    Aug 16, 2010 2:06 PM (in response to cjthespy)
    I haven't noticed this problem since I have Yahoo set to push, but there are a lot of problems with Yahoo Mail and iOS 4 that occur periodically. A few I've found are:

    1. Frequently the phone won't check for mail when the phone is first started (rebooted). Using the IPhone Configuration Utility, I've found that this seems to be caused by an issue where the Yahoo login cookie expires, but the iPhone won't retrieve the stored password to re-login because it claims the password isn't stored. I think this is related to enabling the Calendar in the Yahoo account settings, but I'm not positive about that. The fix is to remove the Yahoo account, reboot the phone and re-add the account. The fix is temporary since the problem will occur again within 2 weeks (usually less than a week).

    2. Push stops working. If it randomly stops working I've found that the only solution is to remove the Yahoo account, reboot the phone and re-add the account. If it stops working after the phone is reboot, turn off push for about a minute and turn it back on. I've gotten in the habit of sending myself a test message every time I reboot the phone since there's a high chance that push will simply stop working after doing so.

    3. Push won't work at all no matter what you do. Oddly enough adding another mail account to the phone fixes this. It can even be a GMail account. After you add the account and get Yahoo working, you can delete the added account. That tells me something is screwed up with mail account settings.

    Note, that killing the Mail app won't accomplish anything since the iPhone will just restart the mail application if there are any mail account stored on the phone. It can temporary fix issues where there is missing mail, but once you get to that point the mail database is corrupted and the only fix is to remove the mail accounts, reboot the phone and re-add the accounts.

    I've contacted Yahoo about the problems with Yahoo mail and the iOS 4 and supposedly Yahoo is working with Apple to correct them, but I wouldn't hold your breathe.
    iPhone 3GS 16 GB, iOS 4
  • jojosz Calculating status...
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    Sep 17, 2010 8:40 AM (in response to cjthespy)
    I've just read all the entries in this discussion and 'YES, IT'S DOING MY HEAD IN TOO'. I always have had my phone set to manual fetch for both my work exchange account and my personal hotmail account. Emails are randomly downloaded, sometimes twice a day, sometimes only once a day. I get emails downloaded which I have already deleted once. This is not the only Iphone setting that does not do what it should but it is without doubt the most annoying. Apple - please fix it.
    Iphone 3gs, iOS 4
  • stylinexpat Level 1 Level 1 (10 points)
    Currently Being Moderated
    Sep 17, 2010 11:26 PM (in response to cjthespy)
    I have this issue as well with my Iphone 4 where it keeps fetching emails even though I turned fetch off and everything else to manual. I am running 4.0.2

    I have a Yahoo account and a mac account for my email accounts hooked up.
    Macbook, Mac OS X (10.6.4)
  • angelzoey2 Calculating status...
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    Oct 28, 2010 12:58 PM (in response to cjthespy)
    My iPhone 4 has the same problem and so does my mother in law's 3G. Ever since doing the update, my mail fetches even when I don't have it set to and even if I close the program down in multitasking. My mother in law ended up using 300 MB of data in a couple days from it. My data also went up exorbitantly after the update. I had to delete my mail account completely to get it stop. I downloaded Yahoo's mail app to use instead.

    But that's really annoying. I was hoping they'd fix the problem in an update. But when I called Apple they said they hadn't heard of the problem.
    iMac, iOS 4


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