krystalmaree

Q: "server does not allow relaying" email error

Since upgrading to iPhone 4, sending an email always results in the error message "A copy has been placed in your outbox. The recipient "......@...." was rejected by the server because it does not allow relaying. This happens regardless of the recipent. It also happens to a friend of mine who still has the iPhone 3G but has updated software. HELP PLEASE.

iPhone 4, iOS 4

Posted on Sep 15, 2010 10:25 PM

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Q: "server does not allow relaying" email error

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  • by damnbraces,

    damnbraces damnbraces Sep 20, 2010 11:39 AM in response to krystalmaree
    Level 1 (0 points)
    Sep 20, 2010 11:39 AM in response to krystalmaree
    LOL apple

    don't torture yourself. get a blackberry. iphone can't email right
  • by turingtest2,

    turingtest2 turingtest2 Sep 20, 2010 12:11 PM in response to krystalmaree
    Level 10 (85,929 points)
    Apple TV
    Sep 20, 2010 12:11 PM in response to krystalmaree
    I think it may happen when the iPhone ties route data over a Wi-Fi connection to your phone providers SMTP service. If I see that message I just disable Wi-Fi until I need it again.

    tt2
  • by Gerald Edgar,

    Gerald Edgar Gerald Edgar Sep 20, 2010 2:56 PM in response to turingtest2
    Level 3 (666 points)
    Mac OS X
    Sep 20, 2010 2:56 PM in response to turingtest2
    Use the SMTP server of your internet provider when sending email by wifi connected to them. And use the SMTP server of your phone provider when sending email by 3G or Edge connected to them.
  • by Muzzab,

    Muzzab Muzzab Oct 29, 2010 8:21 PM in response to krystalmaree
    Level 1 (0 points)
    Oct 29, 2010 8:21 PM in response to krystalmaree
    I have this problem on iPhone 4. Works fine when on wifi but not on 3G. Any solutions or doesn't Apple care?
  • by dannopelli,

    dannopelli dannopelli Oct 31, 2010 9:13 AM in response to krystalmaree
    Level 1 (5 points)
    Oct 31, 2010 9:13 AM in response to krystalmaree
    If this is an AOL issue try this:

    On your iPhone:
    -Select Settings
    -Select Mail, Contacts, Calendars
    -Select your AOL.com account
    -Select SMTP from the Account Info Page
    -Select SMTP from the SMPT Page
    -From the smtp.aol.com page
    -Check that the Server is ON
    -Check that the Host Name is smtp.aol.com
    -Check that your User Name is correct
    -Check that you Password is correct
    -Check that Authentication is set to Password
    -The Server Port should be 587

    I did this for a friend's phone and it fixed it. A lot of folks think that if they enter the info in the Incoming Server section it gets automatically copied to the Outgoing. It does not.
  • by prtzl,

    prtzl prtzl Nov 12, 2010 12:45 PM in response to dannopelli
    Level 1 (0 points)
    Nov 12, 2010 12:45 PM in response to dannopelli
    I had the same problem when sending mail using my internet provider's server...this worked for me when using 3G network:

    as in above post, go into settings>mail>accounts>account info>smtp>turn off primary server, turn on at&t smtp server

    the "geniuses" at the apple store had no clue.
  • by lavkaoki,

    lavkaoki lavkaoki Nov 13, 2010 6:07 AM in response to prtzl
    Level 1 (0 points)
    Nov 13, 2010 6:07 AM in response to prtzl
    new user and my phone is saying that but when i go to settings, mail, accounts, account info, smtp, i'm not seeing that. could you give me step by step instruct? sorry. is there a 1 800 number to call on weekends?
  • by mjncpa,

    mjncpa mjncpa Nov 30, 2010 5:25 AM in response to krystalmaree
    Level 1 (0 points)
    Nov 30, 2010 5:25 AM in response to krystalmaree
    I recently upgraded my IPad software to V 4.X. Since that time, my WiFi based device displays the same relaying error message. This did NOT happen prior to the upgrade.
  • by jwilliamsfl,

    jwilliamsfl jwilliamsfl Dec 13, 2010 3:17 PM in response to dannopelli
    Level 1 (0 points)
    Dec 13, 2010 3:17 PM in response to dannopelli
    works perfectly! I even looked there but i didnt even notice my username and password were now missing! Thanks for the help
  • by tjnut,

    tjnut tjnut Jan 31, 2011 10:38 AM in response to prtzl
    Level 1 (0 points)
    Jan 31, 2011 10:38 AM in response to prtzl
    Thank you thank you thank you! works perfect!!
  • by banderas1,

    banderas1 banderas1 Apr 6, 2011 8:37 PM in response to krystalmaree
    Level 1 (0 points)
    Apr 6, 2011 8:37 PM in response to krystalmaree
    After having the same issue w/ or w/o wifi enabled/connected I tried a solution that I've heard shouldn't make any difference but it did for me.

    My solution, remove my AOL account or any account having the error message, turn off wifi, re-add the account and test w/ and w/o wifi. Worked perfectly for me and was much easier than checking the smtp settings.

    Let me know if it doesn't work for you.
  • by worapoj,Helpful

    worapoj worapoj Apr 25, 2011 1:49 AM in response to banderas1
    Level 1 (5 points)
    Apr 25, 2011 1:49 AM in response to banderas1

    Go into setting>mail>your account>Outgoing mail Server SMTP>Primary Server then turn Server ON and fill in both User Name + Password under Outgoing Mail Server.

  • by MikkG,

    MikkG MikkG May 1, 2011 11:11 PM in response to krystalmaree
    Level 1 (0 points)
    May 1, 2011 11:11 PM in response to krystalmaree

    Hi,

     

    I was told there could be a problem with your Outgoing mail server settings and most likley have an Outgoing authentication error with your server. Make sure all your settings comply with your servers suggested settings for IMAP or POP3 etc. Usually located in options of the web version mail.

     

    Most importantly make sure your username and passowrd are correct and added in the Outgoing Mail server

     

     

    Hope this helps!

     

    Contact your mail server provider for suggest outgoing settings if u can not find them

     

     

    Michael

  • by SagmooreCottage,

    SagmooreCottage SagmooreCottage May 3, 2011 8:20 AM in response to prtzl
    Level 1 (0 points)
    May 3, 2011 8:20 AM in response to prtzl

    Thanks prtzl!  This worked perfectly. 

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