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Sep 23, 2010 1:50 AM in response to mprlibreby riversen,I have the same issue after I synced up my new iPad. I thought I was going crazy and spend 1 1/2 hours 2 days ago with a person in the Apple Store. I spent another hour today. We even created a second account to see if my credit card was issue (I knew it was NOT), and it worked perfectly. The Apple rep tried to convince me to have 2 accounts and to authorize my music with 2 separate accounts! NO!! I have had an email into iTune support for over 48 hours and have gotten 3 emails saying that they are looking into this and have escalated the issue to some senior engineer. I am really bummed as I am tasked by my CIO and CEO to evaluate how we can integrate the iPad into our company. This is leaving a bad taste and I will have to report back that the support from iTunes is very low. Two other funny things... my PayPal account says that it is a credit card and declined. PayPal is not a credit card and this is after it was verified and I was directed back to iTunes successfully! Also, I can no longer post a review of my apps that I did buy with my ID. This seems to affect posting reviews in iTunes, too!
One more thought... I did buy a gift card that did let me buy some of my apps... bummer but it works. I just hope they can fix this really soon. This is not good! -
Sep 23, 2010 5:13 AM in response to proxxby auscam,I feel your pain mate, as I am having the same problems. I did how ever manage to get my updates by changing my account to "none" when asked for payment. I am also able to download "free" apps. I am still unable to purchase anything as they still say my method of payment is declined. Am awaiting a response from CS after raising concern.
So there is some light at the end of the tunnel I hope or I may have just been lucky. I must also say that I had deleted itunes and then re-installed to no avail.
I hope this helps
Cop-u-later -
Sep 23, 2010 12:07 PM in response to auscamby riversen,Yes, I had some good success with that too. I did buy a gift card and it works. This allowed me to buy the apps I needed for now.
I'm going into my 4th day and no response from iTunes customer service yet... Very frustrating!!!! -
Sep 23, 2010 10:00 PM in response to riversenby BrazilNuts,Apple technical team has fixed the security system flaw on the iTunes appstore that was tormenting thousands of customers. My case was resolved after more than three weeks.
However had to figure it out by myself as customer support decided to leave everyone with this issue on its own and without the song credits they were giving away for the trouble. Don´t care about it, but a heads up with an apology would be a sign of courtesy. -
Sep 23, 2010 11:31 PM in response to BrazilNutsby riversen,Well, they just fixed my account and I am all set. I still have not gotten an all clear so I am bugged by that. See no evil, say no evil, speak no evil. I just would like an email of what happened. -
Sep 25, 2010 9:25 AM in response to losmendels2by calvin_gsc,I just noticed this problem today. I've been using my US itunes account with US credit card in US all this while with no problems. But I am currently working in Malaysia and I can't make any purchases with the credit card decline problem. I called up my bank and was told there were no restrictions or problems with my banking account. What is going on Apple? -
Sep 25, 2010 10:04 AM in response to riversenby auscam,My problems have been resolved today. I suppose I'm one of the lucky ones. My problem has been fixed in 3 days following my first email. I cant say I found them helpful but certainly found them vague. I'm not complaining as my problem has been sorted but I am unaware of what the cause was or why.
Cop-u-later -
Sep 26, 2010 6:02 AM in response to losmendels2by lcraker,Same problem for us over here in Iraq. As of today my account is useless. It's a shame apple won't support us over here! -
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Sep 27, 2010 6:24 AM in response to auscamby calvin_gsc,I am one of the lucky ones too. I emailed them yesterday afternoon and got a reply this afternoon. So, got my problem solved in less than 48hours.
The response:
"I am sorry that you have experienced difficulties while attempting to update your account information. Please try again in 24 hours. If you are still unable to update your account information, let me know."
I was at work when I got the response. So after work, I went home and tried my luck with purchasing an app again. Lo and behold, I was able to buy apps again! I don't know what's the problem and what they did to fix the problem I had, but it's back to normal now.
The link I used to report the problem:http://www.apple.com/support/itunes/contact.html?form=account&topic=iTunes%20Sto re%20Account%20and%20Billing&subtopic=Managing%20your%20Account -
Sep 28, 2010 8:03 AM in response to allanrich99by N0Skillz,Just had mine locked today. cant even get at free apps, which is freaking ridiculous. -
Sep 28, 2010 8:35 AM in response to N0Skillzby riversen,As already noted and as my experience has also confirmed, go the the support page and send them the very necessary support email. There was an issue with the credit card authorization due to the requirement of the Security Code from the credit cards (and I suspect needed emails account in lieu of old Apple ID for the new iPod Touches FaceTime app). It took mine a bit longer but most people are being helped within 1 to 2 days (maybe I helped them identify the issue as I took a lot of time to test and work with several Geniuses at the Apple Store and asked my Apple Business Managers to escalate the issue as much as possible). This obviously a legacy bug as most folks who have this have had an account for a while. I wonder if anyone else had this same bug AND had the following things true:
1. Had an old Apple ID that was NOT my email address (some of us older folks!)
2. Had a password that did NOT contain both letters and numbers with 1 letter upper case and 1 lower case (mine was all numeric and only 6 numbers)
3. Had PayPal set up, so no Security Code was required or changed their credit card to a card that required it from PayPal?
In any case, I am using a credit card and have all of the latest security settings. I can tell you that iTunes does not have a support number of any kind.
This is a huge deficiency and I discussed this with the Apple Business Managers from 3 stores and they agreed to escalate it. I am evaluating an iPad for use at my company for my CIO and CEO. This will most likely lead to 100 to 300 iPad being deployed if this goes well at my company and I can make the justification. I can see us rolling out up to 500 to 700 of these in a corporate setting and at our medical manufacturing facilities.
My fear is that my CIO/CEO/CFO/Senior Directors have an issue with their iTunes account and I cannot support them because I am left to say, please submit an email to iTunes support and wait 24 to 72 hours for a response, hoping they can fix it. Not a good feeling or level of support for executive management. I do not think if Steve Jobs has an iTunes account issue, he is forced to just email them and wait the same time. I suspect he can and would call someone. I suggested that they consider this as a business partner level support contract or something. They want the iPad to be a business tool, then it needs to be supported as a business tool with business grade service contracts... just saying. -
Sep 29, 2010 9:44 PM in response to kyoritsuby R.Eddington,My experience with corporate iPads is that iTunes will lock the credit card out after the fourth iPad/configuration gets set up on the same day (on the same credit card). I've found that if I space the iPad setup on iTunes out to 2 iPads every 3 days, it seems to get by without the lockout coming into play. But my corporate iPad rollout has been slowed down considerably as a result of Apple's poor planning and poor implementation of credit card authentication!
I think Apple never realized corporations rolling out 30 or more iPads would have one master credit card for all of them. You would think since iPads in quantities greater than 2 have to be purchased directly from Apple Corporate through a support rep, they would flag the iPad serial numbers in that large order so that they would pass the iTunes "lockout" protocol! -
Oct 2, 2010 1:40 AM in response to yamrajby HnyBear,I too am having this issue. This is not the first time it has happened either. I'm so sick of iTunes and Mac in general. I am in the US with a US CC and all of the sudden BAM "DECLINED". No responses as of yet from customer service and it's been 3 days. Apple really needs to get their act together. -
Oct 2, 2010 5:12 AM in response to losmendels2by ixs22,Same problem here - I'm currently traveling in China and I'm suddenly blocked from using my US iTunes account. The only thing I seem to be able to do is to download podcasts.
I sent an email to Apple today, I really hope they can help me...
Message was edited by: ixs22