Arcade99

Q: HDMI Handshake problems every 20 - 30 minutes - Color Inversion Issue

Dear all,

I used the old ATV for a long time and never had problems with it. Yesterday my new ATV 2 arrived. The setup was very easy but after a few minutes a problem with HDMI Handshake occurred and repeats at least every 20-30 minutes:

I get a green screen for one or two seconds and then the picture appears again with some kind of inverted colors.

I use a Philips 40 inch 7664 LED LCD with the newest firmware installed.

Any idea what I could to to fix this issue?

Thanks

<Thread Title Amended by Host>

iMac (late 2009), Mac OS X (10.6.4)

Posted on Jan 5, 2011 5:57 AM

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Q: HDMI Handshake problems every 20 - 30 minutes - Color Inversion Issue

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  • by dwagner1270,

    dwagner1270 dwagner1270 Oct 7, 2010 7:19 AM in response to Apfelbomm
    Level 1 (0 points)
    Oct 7, 2010 7:19 AM in response to Apfelbomm
    Here's the answer I received from Philips Support:
    Das von Ihnen beschriebene Verhalten ist nicht auf den Fernseher zurückzuführen.
    Ihr Anliegen wird durch den Apple TV erzeugt. Soweit uns bekannt ist, arbeitet
    Apple auch bereits an einer Lösung für seine Kunden. Genauere Informationen
    erhalten Sie daher direkt bei dem betreffenden Hersteller.

    Quick translation:
    The issue is not caused by the TV set, but rather by the Apple TV.
    As far as we (Philips) know, Apple is already working on a solution. Please contact Apple for further information.
  • by AppleCMac,

    AppleCMac AppleCMac Oct 7, 2010 8:03 AM in response to Arcade99
    Level 1 (0 points)
    Oct 7, 2010 8:03 AM in response to Arcade99
    I received a 2nd Gen Apple TV on Wed Sept 29th - excited! Hooked up on Sony TV in Family Room initially - no problems. Then moved it to Master Bedroom with a, you guessed it, Phillips LCD 42 incher...took a while to recognize the Apple TV but once it did after resetting/replugging/switching HDMI it worked all day..

    Next day could NOT get TV to recognize the Apple TV, replugged, swapped, reset everything multiple times. Called Apple - said they wanted to capture early field failure unit and set a swap out appt at local Apple Store.

    Got new one yesterday - plugged in on Phillips and looked like it wasn't going to work...finally it recognized and we watched a few Netflix shows last night.

    This morning - Phillips TV won't recognize input and I couldn't get it to work EXACTLY like it did before. So I marched it out to Family Room on other LCD TV (Sony) and it pulled right up - no problem.

    There is definitely an issue with the Apple TV and the Phillips Television. I've tried all the HDMI ports and 3 HDMI cables interchanging them with my cable box(that works) my DVD player (that works) the ONLY thing I can't get to work is my Apple TV on my Phillips Television.

    yikes.
  • by Mr Morn,

    Mr Morn Mr Morn Oct 7, 2010 2:30 PM in response to Arcade99
    Level 1 (0 points)
    Oct 7, 2010 2:30 PM in response to Arcade99
    Same here: ATV2 and Philips TV (with a 4 as last digit). Germany. Color glitch. Hmpf...

    Please Apple. Do we have your attention?
  • by mustukk,

    mustukk mustukk Oct 8, 2010 2:12 AM in response to Mr Morn
    Level 1 (0 points)
    Oct 8, 2010 2:12 AM in response to Mr Morn
    hello all with I too am having a problem with my 32PF9966 but all so with my 50" Panny

    On the philips i get a magenta shade and on the panny inverted colours. I have tried various option as for the the HDMI also via a splitter etc but not solution.

    I want to use this with the Philips as thats in the Chill out room
  • by bt3,

    bt3 bt3 Oct 8, 2010 5:59 AM in response to Arcade99
    Level 1 (0 points)
    Oct 8, 2010 5:59 AM in response to Arcade99
    It is not just Sony, Phillips. I have a Sharp Aquos LC32GD6U w/ AppleTV gen 2 connected via HDMI, no splitters, etc, tried multiple cables.
    When TV is switched to HDMI input, it does not negotiate properly with the ATV, and the picture has the edges cut off and colors all wrong (very green and red).
    If I go into the TV menus and switch the HDMI negotiation from "Auto" to "Manual" and back to "Auto" it will temporarily fix the problem, until the TV is turned off/on again. Then, regardless of the "Auto/Manual" HDMI setting, I experience the same problem.
  • by neomax,

    neomax neomax Oct 8, 2010 6:22 AM in response to bt3
    Level 1 (0 points)
    Oct 8, 2010 6:22 AM in response to bt3
    The problem doesnt appear only on Philips. I have a Panasonic Plasma panel and when I hooked up the aTV via HDMI, didnt get anything on the screen. After that I changed the HDMI cable and now I could get the picture. Kinda looks like apple needs to provide a firmware update to solve this strange HDMI problem..
  • by AppleCMac,

    AppleCMac AppleCMac Oct 8, 2010 6:41 AM in response to AppleCMac
    Level 1 (0 points)
    Oct 8, 2010 6:41 AM in response to AppleCMac
    just got off phone with Apple Support (again) and was informed by upper level tech support that I just need to talk to Phillips and see if they can fix their TV settings and Apple can't make sure that their devices are compatible with all TV's. Up until now, I've been optimistic about getting this resolved with Apple, but it looks like it may be time to box all 3 devices and send them back and wait for the Google TV.....I'm VERY disappointed.

    why did it work the first day and then not work afterwards? It's clearly possible for the two devices to work together - but not more than one day?

    very VERY frustrated.
  • by AppleCMac,

    AppleCMac AppleCMac Oct 8, 2010 7:28 AM in response to AppleCMac
    Level 1 (0 points)
    Oct 8, 2010 7:28 AM in response to AppleCMac
    OK - called Philips support line - they are only open from noon to nine ET so hit their website. FOUND a firmware update for my TV (42" LCD) put on memstick updated TV....and NOW MY APPLE TV is working!

    the REAL test is will it STAY working - but right now I'll take any sign of life as an ecouragement.

    SEEMS like good advice from Apple would be to check TV manufacturer's website for any/all firmware upgrades to ensure you're working with latest/greatest OS for TV. I know, some of you are saying "Duh, why didn't you do that first?" Well if the Apple Techs are willing to ask me repeatedly if the unit is plugged in, which is a very obvious starting point, recommending a TV update would be next.

    I've never upgraded a TV unit before - never needed to actually until now.

    I'll keep posting to let you know if the fix persists. (fingers crossed)
  • by nomawie23,

    nomawie23 nomawie23 Oct 8, 2010 7:55 AM in response to AppleCMac
    Level 1 (0 points)
    Oct 8, 2010 7:55 AM in response to AppleCMac
    AppleCMac wrote:
    was informed by upper level tech support that I just need to talk to Phillips and see if they can fix their TV settings and Apple can't make sure that their devices are compatible with all TV's.


    W.T.F?? Thousands of small manufactors in the eastern countries are able to clone a fully functional and to all TVs compatible bluray player in a couple of days. And Apple doesn't achieve to get a functional device in 5 years???

    If this is apples statement to this problem than you can't even call AppleTV a hobby. Whats so f**** difficult on implementing a standardised protocol? Apple do you need help? I have some free hours this weekend... How old are your developers? Are they only trainees?

    Message was edited by: nomawie23
  • by Arcade99,

    Arcade99 Arcade99 Oct 8, 2010 9:16 AM in response to AppleCMac
    Level 1 (10 points)
    Oct 8, 2010 9:16 AM in response to AppleCMac
    A Firmware Update for the affected Philips TVs does not solve this problem. I and others too have installed all updates (even before the ATV2 was released) and the problem with HDMI Handshake is there.
  • by Apfelbomm,

    Apfelbomm Apfelbomm Oct 8, 2010 9:23 AM in response to AppleCMac
    Level 1 (0 points)
    Oct 8, 2010 9:23 AM in response to AppleCMac
    I have to agree, my Firmware ( for Philips 42PFL9664) is up to date, that can't be the solution. I can perfectly understand, that sh** like that happens, but there is no doubt that it's up to Apple to solve this problem.
    Mr Jobs and folks, we wait for a proper reply.
  • by sgginc,

    sgginc sgginc Oct 8, 2010 9:38 AM in response to Apfelbomm
    Level 3 (665 points)
    Oct 8, 2010 9:38 AM in response to Apfelbomm
    Unfortunately they will never acknowledge that they have ever heard of the problem before.
    Your instance will be the first they ever heard of it.
    And tech support has never heard of it before.
    This is Apple’s way.

    Too bad …

    K
  • by Robert Farthing,

    Robert Farthing Robert Farthing Oct 8, 2010 11:15 AM in response to sgginc
    Level 1 (65 points)
    Oct 8, 2010 11:15 AM in response to sgginc
    That made me laugh!
    That is exactly the impression I have every time I've rang Apple Support over the years.......they make you feel like you're the only one to have that problem, so it makes you almost feel like it's your fault (apart from the thousands of people on the discussion forums).
    It would be far better, and I would have more respect for them (and the product) if they said "yes, it's a known problem, and we're working on a fix"........job done!

    Bob.
  • by Arcade99,

    Arcade99 Arcade99 Oct 8, 2010 12:47 PM in response to Robert Farthing
    Level 1 (10 points)
    Oct 8, 2010 12:47 PM in response to Robert Farthing
    That's Not true. At least in this case Apple contacted a lot of us who posted in this thread abd asketfor more information about this issue. So there is a chance they'll fix it with the next firmware update. But we'll see. Let's hope
  • by igel,

    igel igel Oct 8, 2010 11:06 PM in response to Arcade99
    Level 1 (0 points)
    Oct 8, 2010 11:06 PM in response to Arcade99
    same issue here...


    Philips TV 42PFL7404H
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